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TripAdvisor Reviews

Updated 16 March 2015
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
16 Ratings

25 Employee Reviews

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  1. Helpful (6)

    Stressful place, poor leadership in USA, culture of blame, London team treatment sub-standard, US team call the shots.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Depends on who you're working alongside, some smart people. Limited perks of any use. Pay can be good if you're in Product, Engineering or Commercial side. A lot depends on your manager and whether they have any autonomy.

    Cons

    Too US centric, very little opportunities for London staff. US management poor communication (expectation that London team are telepathic and will know what has been widely communicated to US staff), culture of blame, can't manage talent, limited risk taking, over-hyped culture - basically a burn them and hire more staff attitude. Promotion to buddies and mostly US staff. Lack of appreciation of global nature of company - US lense on everything.

    Advice to Management

    Get a leadership team that is made up of real leaders and not just yes men and women to the CEO. It's too much about Steve. Unless Steve says something, nothing can be decided. The CEO has a lot to answer for in terms of creating such a weak team.

    TripAdvisor Response

    Oct 10, 2014Director of HR

    We're sorry to hear that you had a poor experience. As founder and CEO, Steve is involved in all key decisions. However, he manages by listening to all points of view and questioning things he ... More

  2. regrettable experience over the last 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    benefits, location in London, commissions

    Cons

    management, company policy about reviews control and customer service

    Advice to Management

    should be more on the field and understand the real impact of the website on hoteliers

  3. Helpful (11)

    Misleading and Disingenuous, worker mill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lunch severed 3 days a week
    Snack bar with drinks
    Direct manager is pretty opened to work from home if needed

    Cons

    Where to begin. This is not a rant it is fact of what happened to me and others. They are very disingenuous during the hiring process. you are offered all these promises in the offer letter if you meet the goals. Your director and direct manager gives you a rave review and tells you that you are an exemplary employee and you have met and exceeded your goals and you are set for full bonus and salary increase this year. Then comes to actual salary increase of 0% and a tenth of the bonus promised in your offer letter. I was told this happens to everyone their first year, I had to ask, did I hear that right? yes I did. very disappointing when one leaves a very good job to come to TripAdvisor in hopes of bettering them selves and then they are lied to during the interview process and in the offer letter. the praise does not justify the raise (or lack of) In good conscience I could not recommend this company for employment. There is a very high turn over here as the work life experience isn't great and the treatment of workers in-regards to compensation. I worked weeks away from my family and 15 to 17 hour days building this company out, and there was no thanks. My direct manager and Director were great but at the VP level i believe they are out of touch and don't allow the lower management to have any intercourse in the compensation benefits other than rating their subordinates. Also it is hard to get anything done as the upper management in my group manages by intimidation, everyone has their management style but in this case it makes lower management overly nervous to take acceptable risk in doing the job. Some may say that this is my experience only but, please read other reviews, I am absolutely sure you will find others just like this, along with some good reviews. For a college hire this may be a good fit and jumping block but for a highly skilled professional like me it was literally a slap in the face and insult. I can understand a low salary increase or bonus if the company was doing bad but, TripAdvisor is doing great.

    Advice to Management

    Middle management should be removed and replaced. Follow through on your promises of compensation and bonus and do not deceive new hires.

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  5. Helpful (13)

    I wish I could turn back time. This used to be a great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Boston, MA (US)
    Current Employee - Telesales in Boston, MA (US)

    I have been working at TripAdvisor full-time (more than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    There are great benefits to working for TripAdvisor: Great benefits like, free food 3 times a week, company shuttle to the T, so if you are like me and need to take public transportation this is huge, free health insurance, company events in the summer, typical big company perks. And throughout my time here I've met so many smart and talented people.

    Cons

    2 years ago this used to be a great place to work for. People were happy and were making money, especially if this was your first sales job. Last year it seems like everything just fell apart. If you have worked in Sales, DO NOT work her! No matter how hard you try, or how good you are, you will NOT be compensated. Their compensation plan is a complete JOKE. Less than 18% of their sales floor hit their quota and the goal is unrealistic and over-inflated.

    I would advise those who are ambitious, intelligent and go-getters not to work for this company, as a Sales Rep. For the graduates, there is not any well structured compensation plan and there are consistent brick walls. The culture is strong and they make you believe it is the greatest place ever but it is not. In reality, the sales department is a shambles and is only successful off the other products that they offer.

    The product hasn't changed in ages, but prices change every few months, so the sales reps and customers are confused and don't believe in it anymore. I have to admit that I have seen people getting promoted here, but almost all of them are either gone or looking for jobs. There's no job security anymore and everyone is afraid of losing their jobs, while managers pretend that there's a light at the end of the tunnel and are always having non-sense meetings trying to boast people's morale. The reality is no one makes money, the managers don't know what they are doing and they lack experience. Total broken attitudes of pointing fingers at employees a total management failure; it's despicable!

    TURNOVER RATE IS OUTRAGEOUS* [for a reason!] It's sad because TripAdvisor was a once fantastic company that is collapsing quickly.

    Again, this review is solely based on the sales department. I know many people from other positions who seem to be happy there. Who knows?

    Advice to Management

    Stop blaming your staff for your failures. Have Dara Khosrowshahi train your CEO for a month and teach you some sales techniques.
    Don't pride yourself when your staff quits, look at yourself and see where the problem comes from. So many good talent are walking right out the door.

  6. Helpful (6)

    have seen trip advisor go from excellent to worst in 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Listing Sales in Singapore (Singapore)
    Former Employee - Business Listing Sales in Singapore (Singapore)

    I worked at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    good office space and good benefits

    Cons

    Horrible structure of management in Business listings APAC, the new changed management are very money minded bosses, All the good people and excellent sales people who had passion for trip advisor culture and org. left. The management is currently making this place like a call centre. Lot of dirty politics to climb the ladder. your performance metrics is a secret and you barely have promotions or increment in the business listings department. The decisions are very sudden and you may be asked to leave suddenly. People of higher leadership are asked to report to newbies with lower rank. The management also docent distinguish your effort and penetration to emerging markets what they see is money. when you give low value leads to sales people of course the sale volume will be low. You are not allowed to be creative or create your own customer base, you will have to work on the list they provide. Very unprofessional and no career growth. Have seen 8 people leave in 2 weeks. Sad Situation and hope the management realises that when you value you staff then the staff values you as well.

    Advice to Management

    respect your employees and take feed back as they face the market every day. by doubling targets to fill your pockets is not doing any good. respect your employees and you will get back the respect and result. stop treating your employees like trash.

  7. Helpful (14)

    Not structured for scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free lunches 3x a week
    Complimentary snacks/beverages
    Travel reimbursement
    Nice people

    Cons

    When I interviewed for my role, every person I talked to emphasized that we're a "speed wins" culture. Now that I'm in the company, I realize it's just words. You can't actually do anything without approval from the CEO. Every request for new headcount requires his approval, and in some cases takes month to finalize. He often pushes back on headcount requests for reasons such as "don't agree with years of experience" or "role should be a level J, not a K". I haven't been able to figure out if he's a micro-manager or if he doesn't trust his leadership team (or both). Additionally, I believe the company is grossly inefficient. Many acquisitions have been made, and it doesn't appear as though there are any plans to integrate the companies. I understand sometimes that is done for strategic reasons, but I don't see how the company will scale with so many engineering teams, so many marketing teams, so many distinct sales organizations, etc. Sadly, everyone I've talked to who has joined TripAdvisor from larger, more established companies seems to feel the same way. The company has such a strong employment brand, but then you join and can't wrap your head around how the company has been able to be successful at all. I suspect TripAdvisor is trying to hold on to the "small company, start-up type" culture, but sometimes a company needs to accept that they're not small anymore (almost 3k people now) and needs to start acting like a larger company.

    Advice to Management

    Please trust your managers to make decisions for their own orgs. If you don't trust them, find people you can trust.

  8. Helpful (9)

    No a good career move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in Newton, MA (US)
    Former Employee - Business Development Manager in Newton, MA (US)

    I worked at TripAdvisor full-time (less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable

    Cons

    There is no flow of information, no transparency and if you are not at the top of the food chain of management it's as if you don't exist

    Advice to Management

    Read these reviews and listen to what people are saying. You can only stay arrogant for so long before the way you treat people catches up with you.

    Have a conscience

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thank you for your candid review. It’s concerning to hear that you feel like we value arrogance over humility. One of our core values is moving fast. Part of this is being humble enough to know when ... More

  9. Helpful (14)

    Don't ruin your career by working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits
    very flexible
    some great people

    Cons

    no room for growth
    too flexible - ruins good work habits
    management is seriously bad in a lot of groups
    company is all about the best and the brightest without building a strong foundation first
    CEO has no business sense and lucked into this, his words
    bad employees were allowed to bully people and nothing is done about it

    Advice to Management

    Clean house at the top
    look within to find great talent, they know your business and have lots of ideas
    speed doesn't win, seriously, it doesn't
    build you business, don't run around like you have ADHD
    create accountability
    get rid of those people who make others miserable

  10. Helpful (4)

    Treats their acquisitions like dirt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company benefits are way above others. Very generous! Good job!

    Cons

    As a newly acquired employee, they have treated us like second class citizens, talking down to us, and come across completely uncoordinated in their approach toward acquisitions.

    A cast of thousands all doing their own thing with no communication and coordination amongst each other.

    Advice to Management

    Figure out your acquisition strategy and figure it out.

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Welcome! And thank you for your frank feedback. I’m disappointed to hear that you haven’t had a positive experience. However, we’re continuing to learn how to best manage acquisitions. We recognize ... More

  11. Helpful (11)

    Great Product but Turnover is a major problem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Mgt in Newton, MA (US)
    Former Employee - Human Resources Mgt in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to Management

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

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