TripAdvisor

  www.tripadvisor.com
Work in HR? Unlock Free Profile

TripAdvisor Reviews

Updated 8 April 2014
Updated 8 April 2014
184 Reviews

3.7
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
145 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    regrettable experience over the last 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    Pros

    benefits, location in London, commissions

    Cons

    management, company policy about reviews control and customer service

    Advice to ManagementAdvice

    should be more on the field and understand the real impact of the website on hoteliers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 9 people found this helpful  

    Great Product but Turnover is a major problem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Mgt  in  Newton, MA (US)
    Former Employee - Human Resources Mgt in Newton, MA (US)

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to ManagementAdvice

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Ruthless Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    Pros

    Compensation is good and the stock is on a tear. Good place to work if money is the motivation.

    Cons

    Work is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to ManagementAdvice

    Couple of token social projects will not really hide the kind of company you really are.

    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Mar 24, 2014Dir of HR

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Super corporate atmosphere run at the top by power hungry close minded individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Newton, MA (US)
    Current Employee - Sales Manager in Newton, MA (US)

    Pros

    the common people at the company

    Cons

    upper management is pretty awful and only getting worse since they have globalized

    Advice to ManagementAdvice

    encourage ideas and remember what got you there

    Doesn't Recommend
    Neutral Outlook

    TripAdvisor Response

    Mar 19, 2014Dir of HR

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More

  6. 5 people found this helpful  

    Continued Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Recruiter  in  Newton, MA (US)
    Current Employee - Senior Recruiter in Newton, MA (US)

    Pros

    Free snacks, free beer
    Great product, solid technology

    Cons

    Senior Mgt "strongly encouraging" current employees to write positive reviews on working at Trip. What? Isnt this how Trip makes money and depends on honest unbiased reviews?

    Advice to ManagementAdvice

    Outsource the HR dept that is unprofessional, non-confidential, and adds zero value.
    Create a quarterly bonus program, that will help offset the mass exodus when employees collect their annual bonus.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    TripAdvisor Response

    Dec 04, 2013Global Manager, Talent Acquisition

    Thanks for your review. Useful feedback like this is why we encourage all employees to check out Glassdoor and post reviews--positive and constructive. In fact, we have been actively encouraging ALL ... More

  7. 10 people found this helpful  

    "LIONS FOR LAMBS" for APAC Business Listing in Singapore office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  Singapore (Singapore)
    Former Employee - Sales Executive in Singapore (Singapore)

    Pros

    Good Company Culture, and colleagues are friendly and mature enough to work closely together.
    Company benefits are fantastics.
    Strong sales-team members.

    Cons

    Poor Management in APAC Business Listing, no guidance, no vision, no direction, and only one way communication which management did not take any action for every challenges that sales person feedback to them.

    Sales Organization is led by Regional Sales manager who did not make any single call and not knowing the product and the market condition.

    Sales Structured is very un-clear internally and externally.

    Favoritism is too obvious.

    Management did not protect every single deal that you bring in. And in fact we always encounter lost some of the deals to 3rd party reseller who can offer more discount to the client.

    Management keep hiring new sales person even the market is bad and saturated.

    No career growth in the company, you will be doing the same thing for years and many years.

    Commission pay-out always delayed and happened many times, and they don't see the urgency and importance to pay commission in time. what a joke, this is sales organization, every sales person are rely on commission on their living!

    If you resign from the company - no holding back from the company, basically they will just accept and did not try to retain the employee. - just keep hiring new staff.

    Advice to ManagementAdvice

    TripAdvisor HQ needs to review the senior management in APAC Business Listing, and also have a one to one meeting with the individual sales person on the floor to ask feedback what's the challenge and how to overcome it and how to make it better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    not exciting, normal work space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Newton, KS (US)
    Current Employee - Senior Software Engineer in Newton, KS (US)

    Pros

    many snacks and funny activities

    Cons

    no chance to promotion, low salary and work overtime sometime.
    some projects are waste time.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 10 people found this helpful  

    Dishonest, degrading and abrasive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Newton, MA (US)
    Current Employee - Director in Newton, MA (US)

    Pros

    - The company was better to work for when part of Expedia but there are few pros now.
    - If you like travel, it's a fun industry.
    - TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

    Cons

    - Two thumbs down for senior management who runs the business in an unethical and abrasive manner
    - In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO
    - No focus on career development
    - Junior staff is cocky and is starting to mirror senior management's style of yelling and degrading others. These are kids who are 0-2 years out of school
    - Location. Newton?

    Advice to ManagementAdvice

    Stop pretending to be a small start up company who can move in a quick and agile way. Understand who we've become and where we're going. Also, if you want to hire talented engineers, why would you move further west from Newton? Probably because that's where senior management live. Expect a lot of attrition to happen when the office moves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Small travel benefits
    - Fun industry
    - Good if you're right out of college and looking to make new post college friends

    Cons

    - Awful management
    - No career growth opportunities
    - Senior management doesn't listen and only hears what they want to hear
    - Poor communication with employees
    - Location is far out of the city and they plan to move even further in 2013

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Going downhill after the IPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    GREAT food
    Smart, talented people to work with
    Good compensation
    Very profitable, popular brand
    Looks good on your resume

    Cons

    Politics
    Turf battles between departments
    Discourages innovation, runs like a factory
    Blame-game culture, caste system
    Executives have big egos, total job security, huge bonuses - regardless of ability
    Little respect for levels below VP - regular accusations of incompetence. Senior tech people seem to get fired regularly
    Few opportunities for growth or promotion
    HR is impotent

    As a place to work, TripAdvisor has lost its appeal, especially since the split from Expedia.

    Advice to ManagementAdvice

    Show some respect for the people who do the work. Be more accepting of different approaches.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for TripAdvisor? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.