TripAdvisor Reviews

Updated 4 August 2014
Updated 4 August 2014
183 Reviews
3.8
183 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
144 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1.  

    If you are a fee earner its fantastic. If you are a support function its terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time

    Pros

    Fee earners are paid fantastically, with plenty of promotion opportunities.
    Office environment is fun and casual
    The benefits are brilliant
    Great level of autonomy in many roles

    Cons

    Poor salaries for support staff
    Poor promotion for support staff
    The Newton office (Head office) are treated like an ivory tower

    Advice to ManagementAdvice

    start to appreciate support staff who are the unsung hero's of your business

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    London office better than Newton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  London, England
    Current Employee - N/A in London, England

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Soho Square location with roof terrace
    Social committee who try to get engagement amongst people
    Multi-cultural staff
    Great product in marketplace

    Cons

    Newton power struggle to maintain control across a 'global company'
    Internal politics
    Pathetic HR leadership in Newton
    No career growth pathways

    Advice to ManagementAdvice

    Foster more team work and spirit amongst employees - Newton is a morgue and london will head the same way soon too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 18 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Newton, MA (US)
    Current Employee - Sales in Newton, MA (US)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    speed wins, employees lose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Good benefits, some ability to telecommute

    Cons

    So much focus is put on making things fast, there's little to no focus on making things good. Quality suffers and employees, especially non-engineers, get micro-managed to the point where the output goals are nearly impossible to achieve. The sales department drives too much of the agenda, and given the valuation of this company, the pay is not great.

    Advice to ManagementAdvice

    Think hard about how important it is to make things fast. Eventually, if the quality continues to suffer, customers won't care. The review system is too easy to manipulate, and better models are beginning to emerge that will make TripAdvisor obsolete.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    not good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time for more than a year

    Pros

    it provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Cons

    the team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to ManagementAdvice

    go to some online/ffline management classes to learn to be more professional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar ... More

  7. 10 people found this helpful  

    a really unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    bright people, good benefits and perks, free lunches, games, fairly relaxed atmosphere

    Cons

    terrible middle and upper management - elitist, rule by fear
    poor communication
    blame is the name of the game
    unprofessional HR - nothing is confidential
    morale is very low and declining still
    favouritism is obvious and shameless
    too much middle management
    the reality of TripAdvisor as described in the interview process is not what you get once you're in
    If you are an engineer at TripAdvisor you're gold, if not, be prepared to update your resume/CV soon
    Quickly becoming a corporate culture with all the negative implications that implies

    Advice to ManagementAdvice

    Less arrogance is needed, stop rewarding or ignoring bad behaviour. Take time to understand who is in your management team and ask if they are really adding any value - or actually doing anything at all, for that matter. Speed Wins is not a healthy motto for ALL departments. People are leaving in droves for a reason - perhaps you should look into why?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    No Consistency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Newton, MA (US)
    Current Employee - Human Resources in Newton, MA (US)

    I have been working at TripAdvisor full-time

    Pros

    Great product, lots of interesting projects
    Company in acquisition mode, exciting new additions to portfolio
    Free snacks and drinks, free beer

    Cons

    Consistency-no consistency regarding promotions, its a who you know environment
    The chosen ones at the VP level get to take paid sabbaticals while everyone else is working at night and on the weekends
    HR continues to be a non value add entity and it seems nobody in HR works a 40 hour workweek, some don't work on Fridays all year long.

    Advice to ManagementAdvice

    Create a more all for one, one for all atmosphere.
    Eliminate the sabbaticals for the VP's, or create a program where everyone gets one after 5 years or something

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    The Communications department is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PR Manager
    Former Employee - PR Manager

    I worked at TripAdvisor full-time for more than a year

    Pros

    - Well known brand
    - Good employee perks, e.g. $250 yearly personal travel stipend

    Cons

    - Leadership is not focused on coaching, developing career paths, or skill building
    - Environment can be stressful
    - Everyone does administrative work - "all hands on deck"
    - Coordinating over global time zones is difficult and often it takes days/weeks to receive an answer to a simple request
    - Projects require several levels of red tape, approvals, edits. The "Speed Wins" mentality does not ring true here
    - PR department has suffered a retention problem - 5 employees resigned in 12 months

    Advice to ManagementAdvice

    Hire a VP in the U.S. who has strong management experience and can be accessible to the team. Someone who can LEAD, not just execute. Hiring a new junior PR assistant to offload some of the administrative work wouldn't be a bad idea either.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 10 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time

    Pros

    Started when part of Expedia. I loved the benefits and perks. We lost some perks when spinning off from Expedia. When I started, the company was smaller, teams were about 1/3 of the size they are now and I felt as though the treated their employees like gold....with mediocre pay but awesome bonus structure. Snacks, lunches, outings etc are great...but not enough to create career satisfaction.

    Cons

    Very poor management and very top heavy. "Lead by example" is not something practiced here. Nothing is confidential with your manager or HR. Teams are heavily micro-managed. Individuals who are successful in their positions are encouraged to stay in their position. Management is incredibly short sighted thinking you're best for the company at status quo instead of grooming you for greater things. They have lost many talented people due to this practice. Poor performers are consistently promoted due to "friendships" they have with senior management. That being said, promotion from within is incredibly limited especially when considering upward mobility within your own team. Morale is incredibly low. Annual raises are below industry standards and below cost of living adjustments.

    Advice to ManagementAdvice

    Clean house. The idea that you can find better outside the company for positions instead of within your own 4 walls is shortsighted. No one responds to the confidential surveys honestly. My team is "coached" on how to respond...on every survey you send out. Have employees review their managers and their manager's managers in the way they review themselves. Confidentially; and not TA confidentially but truly confidentially.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 9 people found this helpful  

    Happiness means not working at TripAdvisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Nicely designed environment, beautiful salt water fish tank, free food & drinks (if that's what your going for in a career move), some (SOME) really good talent, useful website and excellent Iphone app.

    Cons

    Company projects itself one way, but internally acts very differently. Hugely political, so plan to play the game and it's not always nice. Roadblocks everywhere. Very poor to no leadership. Creativity killer. So quiet most days (w 200ish people), I used to call it the morgue. No objectives or plan laid out, just day to day work, nothing to work towards. No collaboration, no communication. Non-competitive salary (I make a lot more now that I have left).

    Advice to ManagementAdvice

    Lead. Inspire. Motivate. Manage. Like you've been hired to do. Recognize the talents and assets on your team, and tap those. Respect the members of your team. Take your ego down a few notches so you can actually see who is working for you. Don't (repeatedly) blow people off. Everyone's time is valuable, not just yours. Recognize that people come w skills and experience, so let them use them. LISTEN once in awhile.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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