TripAdvisor

  www.tripadvisor.com
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TripAdvisor Reviews

Updated Jul 04, 2014
All Employees Current Employees Only

3.8 177 reviews

86% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(140 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag(in 14 reviews)

  • benefits are good, free lunch, outting, etc(in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management(in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable(in 7 reviews)

33 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Not as good as it used to be

    Anonymous Employee (Current Employee)

    ProsYou get to work with really smart people. Benefits are fantastic and the company really supports charities.

    ConsYour time at TripAdvisor really depends upon which department you are in, we are continuously told that we are an engineering and product company which doesn’t do much for morale if you’re not in one of those teams.
    Employees who joined the company a few years back are being left behind when it comes to salary increases and career development.
    We talk a lot about risk taking, but this doesn’t really apply when it comes to recruitment as senior roles are often open a long time and employees take advantage of the situation.

    Advice to Senior ManagementStart valuing employees outside engineering and product, its not just them that make the company successful.
    The Exec Team need to be more visible and communicative rather than assume they know what’s going on.
    Stop saying we’re a small company that just happens to have a lot of people – we're neither.

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Good benefits but salary could be more competitive

    Account Executive (Current Employee) Oxford, England

    ProsYou get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    ConsSalary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to Senior ManagementListen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Not bad, but could do better

    Account Manager (Current Employee) Oxford, England

    ProsGood perks - healthcare, travel allowances, leisure subsidies and free fruit

    ConsChaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to Senior ManagementStart seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    It all comes down to your manager"

    Sales Manager (Current Employee) London, England

    ProsGreat brand, great concept and great industry to work in.

    ConsMany of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

    Some managers are intimidated by smart employees and deal with this by micro-managing.

    Employees are not held responsible for deadlines or delivery or work.

    As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

    Advice to Senior ManagementStop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    TripAdvisor Global Manager, Talent Acquisition responded to this review

    Nov 06, 2013

    Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More
    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    The customer is irrelevant

    Anonymous Employee (Former Employee) London, England

    ProsSalaries are competitive, the benefits are good, the office location in London is very central.

    ConsFor a consumer brand TripAdvisor cares little about what the consumer actually wants. It is almost entirely a technology/product focused company with little insight into consumer behaviour, trends, or demands. In other words, it's all about "the click", or the short-term financial gain, as opposed to the long-term view of building a well-loved consumer brand.

    They still use pop-ups - need I say more!?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great fun at the Singapore office.

    Anonymous (Current Employee)

    ProsFor the most part, great colleagues regardless of rankings who are willing to answer your queries at any time. Awesome get-togethers organized by the young and vibrant recreational committee. Great benefits too.

    ConsSalary stays stagnant with very minimal (emphasize minimal) increments and no bonus. Make sure you're getting a very good basic salary! Not all management are gusto and on-the-go. Some are hibernating and know nothing but take credit for solutions their team minions come up with. Different employees feel differently about their respective team and managers so it really depends on which team you're in.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    Has so much potential but really needs to slap some wrists in upper management.

    Anonymous (Former Employee)

    ProsGreat work life balance, fun atmosphere, they try hard to please employees with functions and swag

    ConsI agree with previous posts that poor performers are promoted due to "friendships" with management. Advancement is not based upon performance, it is based upon who you suck up to. HR is incompetent. When you reach out with an issue or a harassment case, they do everything in their power to sweep it under the rug rather than handle the situation. Those employees who do harass others are only reprimanded if they are not apart of management. If they are, forget it, everyone turns their head the other way. 360 reviews were supposed to be in effect for the past 2 years but still has not been enforced. Hoping that action would be taken if there was negative feedback. LOTS OF POLITICS

    Advice to Senior ManagementTalk to your employees! The little people, the ones putting in all the work. They have concerns and comments. Take action when something isn't right. Have an open door policy for concerns so employees have a place to go when HR won't help. When more than 8 people quit because of one manager, I would start to look at the manager and not the employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    The great stuff is fantastic and the not so great stuff is not so great.

    Support Function (Former Employee) Newton, MA (US)

    ProsThere are some wonderful people across all the departments; very smart, engaging, passionate about their work. I genuinely looked forward to seeing my co-workers every day. Their benefits are amazing and they do a really great job of staying on top of what the competition is doing in order to attract and keep talent. They feed you great food several times a week and the snack options are free and have everything from fruit to fritos. They are incredibly generous about trying to keep their employees happy with "stuff". The CEO is incredibly generous when it comes to supporting a variety of charitable organizations.

    ConsWith the exception of one or two folks, the executive team seems completely uninterested in what the "worker bees" on their teams are doing. I think in the time I was there the exec for my group spoke to me a total of 10 minutes and that was because I approached her. I never saw her walk around and check in with folks -- I recognize they are extremely busy, but how hard is it to take 15 minutes a few times a month to walk around their departments, talk to people and make them feel like having them there makes a difference? The company is not THAT big and if you are still selling yourself as a start-up then you should know the folks on your teams.
    If you want to be promoted WHO you know is far more important than WHAT you know. Being a SME in your field and working hard is great, but it probably won't get you promoted, it will just get you more work.
    I will still refer friends to certain departments or teams, but I would make sure they know the good, the bad and the ugly and let them decide for themselves whether or not they want to pursue a career at Trip.

    Advice to Senior ManagementThe exec team needs to put an emphasis on something other than core engineering (or at least place as much emphasis on...) and be more thoughtful and transparent around departmental "re-organizations" that make no business sense and address needless attrition of solid performers.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    It really all depends on the people you work with

    Anonymous Employee (Current Employee)

    ProsGreat flexibility in schedule, good people to work with, great location and the company is making money. Benefits are good, some groups work well and are collaborative.

    ConsBeing satisfied really depends on the group you work in. There are some people around the company who have been there a long time and aren't growing with the company and they are not so great to work for. They are more concerned with hiring new great talent from top schools than to cultivate the people they already have. Its extremely hard to move up or to another group if you don't have a champion. It really isn't based on merit but who you know and who likes you. You can fail at something and get promoted. Seems odd.

    Advice to Senior ManagementReally disappointed that the CEO just told the world that he still runs a 2000 person company like a start up. There is a reason other companies don't do that. Maybe he should go study business.
    Explore the talent you have in house rather than pursue outside talent. Grow from within because they understand what is going on and will stay loyal.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    TripAdvisor Dir of HR responded to this review

    Mar 19, 2014

    Thanks for your feedback! We agree that we work with amazing people--and that we have a great culture that includes fantastic benefits, flexibility and excellent work locations. Thanks also for your ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Quickly evolving company

    Marketing Specialist (Current Employee) Newton, MA (US)

    ProsLots of smart people and perks

    ConsSalaries for non-engineers are no longer competitive

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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