TripAdvisor

  www.tripadvisor.com
  www.tripadvisor.com

TripAdvisor Reviews

Updated 14 December 2014
Updated 14 December 2014
205 Reviews
3.5
205 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
160 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Nice company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Very friendly atmosphere but the job it self can be very stressful and makes you to go for different opportunity.Nice people, good social life.

    Cons

    High level of stress, lack of written procedures.I won't advise to a friend

    Advice to ManagementAdvice

    In this place opportunities are for everyone, so sometimes management can be very young and without experience

    Doesn't Recommend
    Positive Outlook
  2. 6 people found this helpful  

    Not as good as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    You get to work with really smart people. Benefits are fantastic and the company really supports charities.

    Cons

    Your time at TripAdvisor really depends upon which department you are in, we are continuously told that we are an engineering and product company which doesn’t do much for morale if you’re not in one of those teams.
    Employees who joined the company a few years back are being left behind when it comes to salary increases and career development.
    We talk a lot about risk taking, but this doesn’t really apply when it comes to recruitment as senior roles are often open a long time and employees take advantage of the situation.

    Advice to ManagementAdvice

    Start valuing employees outside engineering and product, its not just them that make the company successful.
    The Exec Team need to be more visible and communicative rather than assume they know what’s going on.
    Stop saying we’re a small company that just happens to have a lot of people – we're neither.

    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    I agree—TripAdvisor is filled with smart people---and not just in engineering and product management. While Product and Engineering are important for our success, there’s so many other teams that are ... More

  3. 2 people found this helpful  

    Good benefits but salary could be more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England
    Current Employee - Account Executive in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    You get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    Cons

    Salary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to ManagementAdvice

    Listen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Oxford, England
    Current Employee - Account Manager in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to ManagementAdvice

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    It all comes down to your manager"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England
    Current Employee - Sales Manager in London, England

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Great brand, great concept and great industry to work in.

    Cons

    Many of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

    Some managers are intimidated by smart employees and deal with this by micro-managing.

    Employees are not held responsible for deadlines or delivery or work.

    As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

    Advice to ManagementAdvice

    Stop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 06, 2013Global Manager, Talent Acquisition

    Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

  7. 3 people found this helpful  

    The customer is irrelevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time (more than an year)

    Pros

    Salaries are competitive, the benefits are good, the office location in London is very central.

    Cons

    For a consumer brand TripAdvisor cares little about what the consumer actually wants. It is almost entirely a technology/product focused company with little insight into consumer behaviour, trends, or demands. In other words, it's all about "the click", or the short-term financial gain, as opposed to the long-term view of building a well-loved consumer brand.

    They still use pop-ups - need I say more!?

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Smart co-workers. Great benefits and health insurance. Pretty nice office in a good location.

    Cons

    Salary stagnates with very minimal increments. Promotions are slow. Bonus schemes for non-sales people are meagre.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    More..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Great company feel - they plan a lot of activities for the employees and make sure you have everything you need in house.

    Cons

    Low salary - they really don't pay enough for employees to be able to afford living near the office/Boston - people live hours away and commute due to low salary.

    Advice to ManagementAdvice

    Figure it out!!

    Recommends
    Negative Outlook
    Approves of CEO
  10. 9 people found this helpful  

    Great benefits but low on internal promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits are amazing: Yoga at work, catered lunch 3 days a week, travel benefits and more!

    Cons

    Once you're in a position it's very tough to get promoted.

    Advice to ManagementAdvice

    Put your money to promoting your current internal employees and you won't need to provide huge bonuses for referrals.

  11.  

    Great fun at the Singapore office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at TripAdvisor

    Pros

    For the most part, great colleagues regardless of rankings who are willing to answer your queries at any time. Awesome get-togethers organized by the young and vibrant recreational committee. Great benefits too.

    Cons

    Salary stays stagnant with very minimal (emphasize minimal) increments and no bonus. Make sure you're getting a very good basic salary! Not all management are gusto and on-the-go. Some are hibernating and know nothing but take credit for solutions their team minions come up with. Different employees feel differently about their respective team and managers so it really depends on which team you're in.

    Recommends
    Positive Outlook
    Approves of CEO

Work at TripAdvisor? Share Your Experiences

TripAdvisor

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.