UniFirst

www.unifirst.com

UniFirst Reviews

Updated 20 January 2015
Updated 20 January 2015
290 Reviews
3.2
290 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UniFirst Chairman, President, and CEO Ronald D. Croatti
Ronald D. Croatti
219 Ratings

Review Highlights

Pros
  • Personally I didn't get much from the training program but learned a lot from my two years working here (in 16 reviews)

  • There are great training programs in place for each position to help you succeed; it is up to you to take advantage of it (in 13 reviews)


Cons
  • You put in long hours anywhere from 55-60 hours a week and the pay for that amount of time is not good (in 19 reviews)

  • Every single sales rep hits a wall around 39-52 weeks and have to push through it (in 18 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Stockton, CA (US)
    Current Employee - Sales Representative in Stockton, CA (US)

    I have been working at UniFirst

    Pros

    None that I can say at this time

    Cons

    Make sure sales rep know how to wright a contract

    Advice to ManagementAdvice

    Make sure you hire right sale manager

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    UnSatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Philadelphia, PA (US)
    Former Employee - Senior Sales Consultant in Philadelphia, PA (US)

    I worked at UniFirst

    Pros

    Salary, self scheduling , co workers

    Cons

    Managemnet always being talked down to and constant pressure

    Advice to ManagementAdvice

    Stop being such a micromanager

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    the only success in this company is to higher ups...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Jacksonville, FL (US)
    Former Employee - Outside Sales Representative in Jacksonville, FL (US)

    I worked at UniFirst

    Pros

    pay check... weekends off.. sort of.. always paperwork to do... insane amounts of paperwork..

    Cons

    impossible to succeed in this company in the sales dept.
    Service is a joke it is never their fault no matter what happens it is the salespersons fault.
    Services loses many of the customers sales works so hard to get and then sales commission is taken back!!!!!!!!!!!!!!!!!
    They hold their customers feet to the fire.
    They lie to their customers willingly and often and still hold their feet to the fire.
    They care about one thing and it is not the happiness of their employees or the satisfaction of their customers... it is the bottom line and only the bottom line.
    I was in the sales dept and in the time I was there(a little over a year they turned over everybody in the sales dept except 2 salesman and the gm. Even the managers quit because they hated it too!!!! also in that time frame even our most experienced and best rep was not at quota... and what is up with being able to bonus before you hit quota. Quota should be a obtainable number and bonus should be a little beyond that. the
    the whole idea is to make sales managers and sales people work very, very, very hard and only the higher ups enjoy the spoils...
    awful experience. They would say you are on behind on quota and then not offer anything but corporate fodder as to how to get back on track... and anytime they actually had a good manager they were gone in under a year.... a good manager would never stay with this company because it is impossible for them to succeed. They know they have to turn over their whole sales staff every two years and that sales people will not succedd but they still get mad pain when this happens. and they are put thru a heinous amount of incredibly stupid training...
    I am only thankful we were not close to corp office in Mass I can only imagine how much fun that would be!!!!!!!
    absolutely set up to fail!!!!
    they also have to rescue their paperwork process from the 1960's.. what a cluster the paperwork process is.. you have to write the customers name and address on like 20 different forms!!!! ridiculous and yet another reason a sales person just can not succeed!!!!!! no way!!!

    Advice to ManagementAdvice

    help your sales force succeed. or at very least if you are going to take the stance that they are very expendable do make them bend over backwards to get the job and then put them thru that stupid so called training program!!!! Revisit the whole bonus/quota system it is the dumbest thing I have ever scene. Once you get done training and get in the field for a few months you realize you will never, ever hit the quota...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    This company is terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Service Supervisor in Durham, NC (US)
    Former Employee - District Service Supervisor in Durham, NC (US)

    I worked at UniFirst

    Pros

    Good pay, bad management will leave you in a bind I have nothing good to say about this company. I really do not appreciate this company's screwing me over.

    Cons

    They hire 15 people and then fire at least 13 of them.. They don't reason with you, tell you what your doing wrong. They have employees talk to management behind your back. I strongly do not recommend working here. They fired me one afternoon on a weekend said that I wasn't learning quick enough and I was working to fast. The guy I was riding with called himself a christain but threatened to leave me in a city I 2 hrs away from Durham because I wasnt "working fast enough".
    They made me do a cash in and didn't help me, then got made because I didn't learn what I was doing the first time I done it. I do not like this place I will never ever work for them or do business with them in the future, they have left me in a bind. That's not caring about your employees that's being but holes. They try to pull you in with good pay but it's nit worth the hard ship you will get after they fire you.

    Advice to ManagementAdvice

    Words can not describe how much hard ship I have been through sense this business has laid me off.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    It had potential but management was terrible and HR was a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst in Owensboro, KY (US)
    Former Employee - Inventory Analyst in Owensboro, KY (US)

    I worked at UniFirst full-time (more than 8 years)

    Pros

    The benefits weren't bad, the job really wasn't that bad.(if they would just let you do it ). The hours were good

    Cons

    Management wouldn't listen, its the type of place that unless it was their idea then it wasn't a good one... There were multiple times when the right answer was turned down because "we don't want to hear that" ... The plant in Owensboro needs to be expanded no if and or buts about it, but the VP has been quoted as saying that will never happen while he is still working there... I say fire him and let the business grow ! Its this old school thinking that is the worst part of the company.

    Advice to ManagementAdvice

    Get out of the 80s this is the age of collaboration not "one to rule them all" ... You are no better then the people you hire, start treating them like humans instead of numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Worst nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service in Boise, ID (US)
    Current Employee - Service in Boise, ID (US)

    I have been working at UniFirst as a contractor (less than an year)

    Pros

    The pay is not bad for the area. Small group of people sales and service work together.

    Cons

    Hours (60) per week. RSR/DSS is blamed for everything wrong.Branch Manager plays dumb. Uses a language barrier as a fail safe.Garments are poorly shipped. Cross contamination is never ending. Location can not keep staff. They walk off without notice. Broken down trucks all the time. Pay is always wrong. No support from corporate due to management hiding issues. RSR running route without heating or a/c in trucks. Was -11 this week. On and on and on issues never end.

    Advice to ManagementAdvice

    Customers should not be more focused on then your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Save Yourself The Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Lake Charles, LA (US)
    Current Employee - Sales Representative in Lake Charles, LA (US)

    I have been working at UniFirst full-time (more than an year)

    Pros

    Good Pay...Work/Life Balance. paid weekly, off weekends

    Cons

    poor management at branch, only concerned with big clients, cannot compete with cintas due to outrageous minimums. takes too long to get orders keyed

    Advice to ManagementAdvice

    fire the person handling customer service

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    The 10 and 2 Company. First glance it looks great... but soon you will be chewing off your own hand to break free

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Last Chance, NC (US)
    Former Employee - Senior Sales Consultant in Last Chance, NC (US)

    I worked at UniFirst full-time (more than an year)

    Pros

    I met a lot of great contacts; learned a ton about B2B sales; new account only sales led to huge funnel that I took with me; big name with the impression of big results; NJPA connection will get you in many doors.

    Cons

    Empty promises, capped income, if you kiss enough butt you will move up the ladder but while you are doing that you are stepping on a lot of toes. Oh, and they are not friendly to women. They want the young, spunky anatomy hanging out women to attract business. A woman with character that stands up to the MEN, well.. they figure out a way to get rid of you

    Advice to ManagementAdvice

    Listen to reviews, exit interviews, and fire every dang manager you have in place now. Upper management doesn't have a clue how corrupt the branches are. Or either, they choose to turn a blind eye because of the money they are making their shareholders. HA! Ron Croatti ain't even in the game.. Look at what Cintas and Aramark CEO's are making? Unifirst is small potatoes compared. But oh how you make people feel like you're one big happy family owned and operated company. Happy when you cash that big fat bonus check. Happy that the shareholders are being deceived.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Bullies! Mean departments beware.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at UniFirst

    Pros

    Corporate. Not all but there are some bullies out in corporate. Very mean, judge mental, will sit right behind you in a large group and will make fun of you. Here's a hint. If you are a nice sincere person this is not the place for you. You need to be cold hearted and fit into the "clique" if you are an outsider consider yourself a target and be made fun of in their chat. I have worked in many corporate offices and this one Ive seen nothing like it. The worst part is that managers and supervisors are in the "clique" so good luck trying to talk to someone about it. I seriously thought I was loosing my mind. I'm glad the nightmare is over p.s the bullies will walk by your cube to see what you are doing and then tell everyone in their "clique"what you are doing. They are using the corporate chat to talk trash about people and laugh at loud and it hurts that they are so mean and get away with it. Oh yes don't forget I was called stupid right in my face by my supervisor. Isn't that awesome. My current job is nothing like unifirst.

    Cons

    There's a cafeteria! Good snack free coffee

    Advice to ManagementAdvice

    Keep an eye on the employees. View what they are chatting about. Dont give all the power of your employees to your supervisors. Step up! I heard employees make fun of minorities which is absolutely disgusting.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    UniHell!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sew & Seal in Owensboro, KY (US)
    Former Employee - Sew & Seal in Owensboro, KY (US)

    I worked at UniFirst full-time (more than 3 years)

    Pros

    Casual dress code, cafeteria on site.

    Cons

    Company is run by a bunch of wanna be's and brown nosers.

    Advice to ManagementAdvice

    Corporate office needs to reevaluate the people they have in charge at this location. Big egos and bad ideas. They will run this business into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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