Whitbread Reviews

Updated 12 October 2014
Updated 12 October 2014
32 Reviews
3.0
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
5 Ratings

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Microwave Technician in Glenrothes, Scotland
    Current Employee - Microwave Technician in Glenrothes, Scotland

    I have been working at Whitbread full-time

    Pros

    Honestly none only filling in as need a minimum of five words

    Cons

    Badly run management who take holidays and days off but put hours into rota as being on. overworked sometimes having to do seven days because of staff turn over due to mistreatment by management staff. Booked holidays well in advance but couldnt receive them as management decided the week before they would like those days off. Lack of staff in kitchen as the kitchen manager hides within office doing paper work (on amazon, facebook playing games) for an hour or two and then taking an extended break aswell. No checks to make sure these things arent happening by area manager or above except to slate the rest of the staff. Following this review I expect there to be back lash but the company needs to know.

    Advice to ManagementAdvice

    Have regular checks into how the management staff are running your business and replace them. Look into fact that no new staff are trained and then leave because of treatment due to fact they don't know what they are doing. Look into reasons for high staff turn over.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    disgustingly treated, favouritism, bully for a manager and unprofessional at all times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist in Doncaster, England
    Current Employee - Receptionist in Doncaster, England

    I have been working at Whitbread part-time (more than 3 years)

    Pros

    The guests and feedback they send are so personal and touching. you really get to know guests and making them happy makes me happy.

    Cons

    underpaid, under staffed, over worked, long hours, no breaks, bullying and harassment, discrimination and lots lots more.

    Advice to ManagementAdvice

    advice to the managers manager, train staff better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Stupid management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread

    Pros

    I done everything for everyone

    Cons

    When voicing my opinion, I was told I was wrong, even though the so called manager didn't know

    Advice to ManagementAdvice

    Get some knowledge

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Underpaid, understaffed, slave drivers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef in Dover, England
    Current Employee - Chef in Dover, England

    I have been working at Whitbread full-time (more than 5 years)

    Pros

    I work with some awesome people, they are the only thing that keeps me sane in this heat filled, artificial light filled box, Whitbread like to call a kitchen.

    Cons

    I have worked in the company for over 5 and a half years, I have been on minimum wage since starting. I work in the kitchen, I am able to do every single role, I even started on the bar just to get my experience up. Do I get a pay rise, no. I don't even get tips because I work in the kitchen, I am on the same wage as front of house staff, but they get tips. They change the menu every couple of months, because the people in head office who have never worked a day in a restaurant think their ideas are fantastic, but when they launch they sink faster than the Titanic. They expect us to do even more, work even harder than we already are, without giving us any incentive to work harder. We are heavily understaffed ALL the time, and then the manager wonders why we get bad reviews. We are constantly being told that we have no hours to spend, so we can't have any more staff in, yet they employ more people and cut everyones hours down. Our general manager works two days a week, and then moans about how nothing is getting done (WHEN IT IS! He just doesn't see it because he's never there!)

    Advice to ManagementAdvice

    Listen to your staff, the majority have worked there a hell of a long time and tend to know alot more than you think, you might be able to learn to something or get better results if you actually listened.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great team untill LEV strangled the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager/Kitchen Manager in Peterborough, England
    Former Employee - Deputy Manager/Kitchen Manager in Peterborough, England

    I worked at Whitbread full-time (more than 8 years)

    Pros

    good bonuses and holiday entitlement

    Cons

    LEV , food quality, audits, length of shifts(not keeping to working time directives) no management pay rises for 4 years, no work life balance

    Advice to ManagementAdvice

    branch manager was very good to work for for the first 8 years i was there but when he left it all went to pot ( no strength or direction).
    when i left no exit interview was set up . i feel cheated as i left the company working my full notice but left 6 weeks before the bonus was paid out and received none where as the kitchen manager was off work sick on full pay for over 8 months (which i had to act and work as both deputy manager and cover his roll working over 60 hrs a week) which i later found out that he was not processed as being off sick and he received the full bonus. and also took 9 weeks to receive my P45

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reception Team Leader/Duty Manager
    Former Employee - Reception Team Leader/Duty Manager

    I worked at Whitbread full-time (more than 5 years)

    Pros

    Made good friends, able to move around UK

    Cons

    Pay, Management, Hours, Shifts, Rest Breaks.

    Advice to ManagementAdvice

    Treat staff with respect and reward them with achievable incentives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    The worst company I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter
    Current Employee - Waiter

    I have been working at Whitbread full-time (more than 5 years)

    Pros

    well, really difficult to find any. only one thing may be positive if your work as waiter/waitress - tips, otherwise well underpaid job for work you doing.

    Cons

    staff meals/drinks - paid, unpaid breaks (it doesnt matter if you take one or not, till system will clock you out autoamticlly after 6 hours, for UNPAID 30 min) , loads of responsibilities (upselling, upsizing, cleaning, advertising, brand standard) for min wage, company doesnt care about their own workers, any good ideas how to improve your working place are ignored, the worst company i ve ever worked for!! No loyality to company, staff demotivated, no benefits to be a part of whitbread whatsoever,

    Advice to ManagementAdvice

    put more focus on yours staff not on the figuers - we are human not robots, appraciate our hard work,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Whitbread Photos

Premier Inn, Prestwich (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Premier Inn (Newcastle Metrocentre) (Photo thanks to Geograph user David Dixon, Some Rights Reserved)
The Premier Inn and Taybarn in Chesterton (Photo thanks to Geograph user Steve Daniels, Some Rights Reserved)

+ Add Photo

Work at Whitbread? Share Your Experiences

Whitbread

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.