hmv

  www.hmvgroup.com
  www.hmvgroup.com

hmv Reviews

Updated 25 November 2014
Updated 25 November 2014
29 Reviews
3.1
29 Reviews
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hmv CEO Trevor Moore
Trevor Moore
4 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    Facing the music...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Temp
    Former Employee - Seasonal Temp

    I worked at hmv full-time (less than an year)

    Pros

    Getting to listen to new music
    Friendly team of colleagues
    Had a rota system so got to mix tasks up a bit
    Lenient with piercings and weird hair colours
    Watching the managers sweat when the CEO turned up for a visit.

    Good hours for a temporary contract
    Discount despite being a temp.

    Cons

    Worked at a Pop-up store, was told we would get 60p above minimum wage during interview, then we were texted later that it was in fact minimum wage.

    Thought working in HMV would be dynamic and interesting, but turned out to be a soulless profit making exercise. Maybe I've been watching the movie 'Empire Records' too much.

    Took the fun out of customer service and retail by treating customers like gods.

    Some of the tasks we were told to were a bit silly.
    (1) Stand at the entrance and hand out offer leaflets, of which customers would pick up then discard in various places around the store, e.g inside DVD cases.
    (2) Walk around the store in a clockwise fashion and approaching customers and asking if they need any help, while your colleague would do the same, so you would end up annoying customers twice. Also to hand out more leaflets.
    (3) The mentioned walk was briefly updated with the most ridiculous thing ever. We had to selotape DVD's together like you would be holding a spread deck of cards, and you would hold this in 1 hand while offering assistance. Bizarre marketing ploy.

    We were also told despite being on a 6 week contract, that there would be possibilities for career opportunities at the closest permanent store, but we were told strictly no positions will be available by other management. Very confusing.

    Oh and the pink Tshirt. Not so good for guys

    Advice to ManagementAdvice

    Better pay and don't bend the truth about permanent opportunities.

    Recommends
    Neutral Outlook
  2.  

    OK

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    Good merch and staff discount

    Cons

    store played robbie williams all the time
    high turnover

  3.  

    Seasonal Customer Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Plymouth, England
    Former Employee - Sales Assistant in Plymouth, England

    I worked at hmv full-time (less than an year)

    Pros

    The working environment was really good, a lot of the employees were around my age (Early 20's), we also all had a shared interest in Film, Music and some of us games.

    Management broke the day up into hour blocks, so you could be on tills for an hour and then be on queue patrol. I think this was a good idea because it kept the day interesting and I didnt get bored doing the same job for 8 hours straight.

    There was also the opportunity for overtime. I was employed over Christmas, so I don't know how much overtime is available all year round.

    Cons

    You were constantly under pressure to push sales, I know understand this is because they were going into administration.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Chatham, England
    Former Employee - Sales Assistant in Chatham, England

    I worked at hmv part-time (more than an year)

    Pros

    the staff... NOT the suits upstairs

    Cons

    the suits upstairs dont exactly care about those in the shops

    Advice to ManagementAdvice

    -

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England

    I have been working at hmv

    Pros

    Great atmosphere as well as great people. Good working environment, OK staff discounts. Working in London makes it quite a social hub too.

    Cons

    Some bad management at times, not enough staff discount, can't really say much more, there's no more negatives that I can think of.

    Advice to ManagementAdvice

    Listen to staff more. Communication within the group should be a hell of a lot more transport, we should also have more head office meetings.

    No opinion of CEO
  7.  

    Constant Tasking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at hmv full-time (more than an year)

    Pros

    Product you are selling is something people are interested in so it makes for great conversations with customers.

    Cons

    Constant tasking makes it difficult to focus on customer service, even though that is what you will be challenged on as a manager.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Interesting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    Very very very nice music.

    Cons

    Other employees were sometimes unhelpful.

  9.  

    Very supportive company and very willing to give opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hmv

    Pros

    One of the best reasons to work for HMV group is the support for going into professional qualifications such as ACCA

    Cons

    Once professional qualifications are complete at HMV, there may not be open vacancies within the organisation to progress into a more senior role

    Advice to ManagementAdvice

    HMV leadership is very good ideas and always looking forward, constantly keep employees aware of the plans of the company

    Approves of CEO
  10.  

    Cool place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shop Assistant
    Current Employee - Shop Assistant

    I have been working at hmv

    Pros

    I get to know about all the latest news in music and movies and they let me be creative with my appearance good place to work and grow as an employee.

    Cons

    Sometimes the work is a bit dull and the customers can be difficult to deal with. Long shifts around Xmas time and Easter.

    Advice to ManagementAdvice

    More training opportunities in store and bonuses for good employees. I would like to work my way up to the top so Id appreciate if there was the possibility to do so.

    Approves of CEO
  11.  

    Good job, crazy hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Supervisor in Toronto, ON (Canada)
    Current Employee - Store Supervisor in Toronto, ON (Canada)

    I have been working at hmv

    Pros

    Good Benefits
    Good discounts
    Opportunity for advancement
    Up to date with music, movies & other entertainment
    Get to sell great music to the masses

    Cons

    Long hours
    Monthly set-ups of restocking/changing sale sections
    Constant moving/price changing/re-merchandising of product
    Endless promotions to memorize sale procedures for
    Working Christmas Eve, New Years Eve, Boxing Day, all at unreasonable hours of the morning/night

    Advice to ManagementAdvice

    I am a leader and it's hard work to try and keep up with all the bullcrap that is HMV. A leader has to be very much dedicated to this company and all the work that surrounds selling cds/dvd's and whatever else. It's nuts i tells ya.

    Approves of CEO

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