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ASDA Interview Questions

Updated 23 Feb 2015
Updated 23 Feb 2015
56 Interview Reviews

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  1.  

    ASDA Colleague Interview

    Anonymous Interview Candidate in Chester, England
    Anonymous Interview Candidate in Chester, England
    Application Details

    I applied online. The process took a weekinterviewed at ASDA in October 2014.

    Interview Details

    Sent application Thursday, received phone call inviting to group interview on Friday, attended group interview Monday, received call inviting me to one to one interview Tuesday, went to one to one interview Wednesday, offered job Thursday. An extremely fast process. For the group interview we were asked to introduce a partner. We then split into groups and were asked to make a presentation on what we would do for the big opening of the store (the store hadn't opened yet) and ho we would support the community in the long term. We were watched by five Asda colleagues who were making notes and 'scoring' us. The one to one interview was more of a chat than an interview. I was asked when I had gone above and beyond for a customer before, and about my general experience and hours. The jobs I had a applied for were no longer available so I was informed of alternative options.

    Interview Questions
    Negotiation Details
    No negotiation, all details had been discussed prior to offer.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Service Crew Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at ASDA in October 2014.

    Interview Details

    There was an online application which included situational questions. After I passed that they rang me to invite me to a group interview (which they call a 'Magic session').
    In this session there were 16 on us. We were paired up with the person next to us and had to ask them general questions about them then introduce them to the rest of the group. After that we watched an Asda promotional video about how good it is working there, then had a do-it-yourself part where we basically went in-store and rearranged stock like a normal employee would. When we returned we got split into two groups and had to make a structure out of marshmallows and spaghetti, which one person from the team had to pitch to everyone else. It wasn't very serious at all and it's more to find out about your personality and teamwork skills.
    I passed that and got called to an individual one-to-one interview. Questions inlcuded previous examples of teamwork, good customer service, ability to work alone and use inituitive, what you'd do with an uncooperative team member etc. She also asked about my hours and flexibility, which was also a part of the group session. The interviewer was nice. A few days later I got an email saying I didn't get the job. Other people who did get the job got a phone call.

    Interview Questions
    • What would you do if you were left on your own for a task when the manager/supervisor had left?
      What would you do if you knew you wouldn't be able to achieve your targets?
      How would you deal with a uncooperative team member?
      What is an example of good customer service you have received?
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Warehouse Operative Interview

    Anonymous Interview Candidate in Wirral, England
    Anonymous Interview Candidate in Wirral, England
    Application Details

    I applied online. The process took 2 weeksinterviewed at ASDA in September 2014.

    Interview Details

    The whole process took roughly 2 weeks, I applied on line. It's the typical on line application, there is alot to fill in and there are sections to tell them all about yourself and your qualifications etc. I then had to complete a psychometric questionnaire and a personality questionnaire, these are just simple questions such as "do you work well as a team?" and "how good a communicator are you?" The simple sort of stuff. There was then a literature test, this was basically making sure I could understand a piece of text. The idea is, you read the text, they ask a question, with a true or false answer. The example was as follows:

    "Last year ASDA was able to recycle 97% of all common waste from its stores in the UK."

    The question I had to answer was: Did ASDA recycle all common waste last year?

    The answer is obviously False, it's just making sure you actually read the text and the question with care. When you apply on line take great care to make sure you double read everything to ensure any silly mistakes aren't made, as failure to do so will lead to your application being unsuccessful.

    There is then a small mathematics problem solving test. This is very basic, here is an example :

    ASDA Stores - Total Instant Barbecue stock.

    Bournemouth - 400
    Birkenhead - 375
    Milton Keynes - 400
    Colchester - 400

    The Question: Every store needs to have 400 instant barbecues in stock, how many does the Birkenhead store need to order, so that they have 400 in stock? A) 30 B) 25 C) 45 D) 40

    The answer is obviously B - 25 , however once again just be careful and make sure you are double checking your answers, as complacent behaviour whilst answering these could lead to silly mistakes being made.

    I then got an email saying thanks for applying and that they will be in touch soon, should your application be successful.

    About a week later, I got an email asking me to attend an "ASDA Magic" assessment. This was a group interview, there was 8 of us in total. There were 4 employees taking the interview, one was a lead speaker and organiser, whilst the other 3 had clipboards and were taking notes on each of us. In this interview, we were paired up with each other and given a task. We were to ask each other questions. The questions were: what is your name, age, a hobby and if you could take two items to the moon what would they be? We then had to give the rest of the group the answers one by one. This was basically the ice-breaker. Then we were split into two teams, given marshmallows and dry spaghetti, and given a team task to build a tower and then sell it to the interviewers afterwards. Our tower ended up in a mess on the floor however, what they are looking for in this task, is communication amongst each other, good team work and a friendly warm attitude towards each other, much like it is working for ASDA.

    There was then several small videos played for us, these were basic videos such as ASDA beliefs, customer care and all of ASDA's initiatives as a company etc. Then a small health and safety video.

    After the task and the videos, we were then took onto the shop floor, for a series of small tasks. I was given a clipboard and was asked to make several notes about the store, the employee who took us on the shop floor was talking about the store we just had to make notes of what he was saying. Our final task was being asked to find two items in the store and write down what isle they are in. I got given balloons and folder dividers, I found the folder dividers but couldn't find the balloons, however this wasn't my fault as they had been moved and un-marked. But it was a fun atmosphere amongst the candidates and I actually quite enjoyed it.

    We were then all brought back to the training room and given a round up talk and then the interview ended. They said if successful at the group stage, you will be invited for a one on one interview.

    Two days later, I received a phone call asking me to come in for a 1 to 1 interview, this interview was fairly straight forward, the questions were all based on retail and customer care, they were "can you tell me a time you have used excellent customer service?" "how would you deal with an awkward customer" and simple questions such as what makes good teamwork etc. It was relatively formal on the whole, however I found it quite a relaxed atmosphere and the lady interviewing me was very friendly and approachable. The interview only lasted roughly 15 minutes. I was then told If successful I'd hear with the next 3 days. On the third day I got a phone call, offering me the job and I was told my hours and invited for an induction day. So on the whole pretty straight forward, 4 main things to remember.

    1) Do the on line assessments very carefully
    2) Make your profile as detailed as possible
    1) Be friendly and approachable at the group interview
    4) Don't be nervous at the interview, make sure you speak clearly and confidently.

    Interview Questions
    Negotiation Details
    I negotiated some evening hours with ASDA, they were very flexible around my studies which was nice. Very pleasant to deal with.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Checkout Operator Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at ASDA in September 2014.

    Interview Details

    I got interview call from ASDA asked me to bring along my Passport and NI no. The first thing we get to fill in the flexibility form and watched some videos regarding ASDA.
    we have to introduce our partner sitting our right in front of others candidates.Then we have given 30 sec to arrange ourselves in our date of birth order. Then half of us went for floor visit where we have asked to arrange shelves. then we had one on one interview with one of HR member. I had been asked questions about Punctuality and its importance among colleagues, example of good customer service, example of team work, importance of uniform etc.

    Interview Questions
    • As I am student having no work experience, for me example of good customer service was the most difficult question.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Home Delivery Driver Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at ASDA in September 2014.

    Interview Details

    Had an online assesment first then got called in for a group interview. We had to talk to and then introduce the person sat next to us to the rest of the group and then we watched some ASDA company information videos (not sure why, they didn't ask any questions about them). Finally we did a group based task where we had to build a tower of cards, was pretty simple, they just want to see how you work with other people.

    Then I got called back for a second one-to-one interview in which I had to complete a knowledge, attitude, hazard perception and risk assesment with regards to driving. Some of the knowledge questions were a bit tricky but they're all multiple choice so it's not too bad. After scoring either low or medium risk on this test you'll go for a one-to-one interview (If you get a high risk score then I imagine they don't hire you) with a section manager which was all very informal for mine. The section leader basically asks why you want to be a driver, what experience you have of working in a team, getting on with people you don't like, and explains a bit about the job. They also check with the DVLA that you don't have any points on your licence.

    After this they call you back and let you know whether or not you got the job, I got called back about 4 days later.

    Interview Questions
    • There were a couple of questions on driving that I didn't really know the answer too and still don't really, the test gives you the 'correct answer' after you've completed it but many times I found that the given answer was too general and didn't actually answer the original question, for example; Is it legal to exceed the speed limit to overtake? When driving in foggy conditions how should you join a highway at a junction? What is the correct procedure to join a motorway when traveling behind a large slow-moving lorry?   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    New Store Opening So Various Positions Interview

    Anonymous Employee in Stockport, England
    Anonymous Employee in Stockport, England
    Application Details

    I applied online. The process took 6 weeksinterviewed at ASDA in September 2014.

    Interview Details

    I applied online and was invited to a group interview. We were all put into pairs and had to find out three things about our partner which we then shared with the rest of the group, then we were put into groups of five and to make a presentation about a product then stand up with the group and present it. Then we had one to one interviews I felt mine went very well. We were told we would receive an email or phone call within a week, I received neither and had to keep ringing up to ask if I had been successful, eventually after a few weeks of calling I was told I passed the interview but there were no suitable positions available then a month and a half after the interview I finally got an email telling me I had been unsuccessful.

    Interview Questions
    • They were all pretty straight forward interview questions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  8.  

    ASDA Colleague Interview

    Anonymous Employee in Barking, London, England
    Anonymous Employee in Barking, London, England
    Application Details

    I applied online – interviewed at ASDA in September 2014.

    Interview Details

    We had a group interview and we were paired into groups of two and you talk about each other. I was paired with a lady who was borderline irritating and made both of us look bad. They wanted me to be available more than I could as I study I wanted a 20hour contract and they just wanted me to be around more which I couldn't do

    Interview Questions
    • They asked about how I helped my previous store save money   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Sales Colleague Interview

    Anonymous Employee in Torquay, England
    Anonymous Employee in Torquay, England
    Application Details

    I applied online – interviewed at ASDA in August 2014.

    Interview Details

    I applied online, only as a result of employee referal by my neighbour was turned down. My CV and covering letter which my neighbour tried to hand in was declined. 10days later received email inviting me to asda magic assessment interview and was delighted. I was expecting to be interviewed by the recruitment manageress but not the case. Three out of seven turned up and we worked as a group as much as was possible. I found the entire magic interview etc delightfuland entertaining but not much forthcoming from 2 others in the group. We were then singled out and the 3 staff members of asda, one working floor security, one in the bakery and the other has been asda collegue for 15 years but had no input, took us individaully into rooms to be asked questions relevant to high quality of customer care. I was told by my interviewer that I was best he had ever seen in both team/group and one on one with him, which relevance pertained to the questions he asked and how I answered. I was told my interview of very high calibre which really made me feel good and also confident about being offered a post. We were informed that we would hear back in 3 days and shud we not be successful, not to worry because our details go into a silver box? which is forwarded to other branches should they need staff they already have our details. I received an email 2 hours after my interview stating I was unsuccessful and that I would not be allowed to apply for any positions withing the asda group in the next 6 months. I was astounded and saddened by this as I felt I was wrongly judged. Judged not by what I would have been able to give to asda workwise but as an individual.
    ?

    Interview Questions
    • The most unexpected question being: To write a radio jingle lasting 30 seconds and promoting an ice-cream cake and asda! However, it proved to be great fun! And were able to deliver the 30 second jingle very successfully!!   View Answer
    No Offer
    Positive Experience
    Easy Interview
  10.  

    Communications Administrative Interview

    Anonymous Employee in Leeds, England
    Anonymous Employee in Leeds, England
    Application Details

    I applied online. The process took 2 weeksinterviewed at ASDA in August 2014.

    Interview Details

    Easy application, quick to respond, challenging but fun interview. They hire for personality, so make sure you're big on that. They want people who are really into the brand and want to make it better. Do your research. The interview is nothing to worry about. The people who interviewed me were lovely and overall the experience was very much enjoyed. Although I didn't get the job it was an overwhelmingly positive experience.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Assistant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at ASDA in August 2014.

    Interview Details

    invited to a 'magic' day involving speaking to person seated next to you , finding out some key things about them, and then introducing them to everyone else in the room. Divided into teams ( I noted the older people were put in one team..felt they had a;ready made decisions) then asked to make an item out of balloons to sell to other team. After this shown round store and a brief 3 mins interview.

    Interview Questions
    • What was the most enjoyable part of the day? Give an example of your personal experience of offering customer service...Unfair if you a re using transferable skills and can't relate as such. i.e in a supermarket environment.   Answer Question
    No Offer
    Negative Experience
    Average Interview

See What ASDA Employees Are Saying

 Former Shop Floor Assistant in Kingston upon Hull, England

Pros: “Lots of overtime. Great social aspect to the job. Opportunity to progress with a career if that's what you want.” Full Review

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