American Airlines Interview Questions & Reviews

Interview Details Round 1: (45 Mins)

There was a 1-on-1 competency and skills based interview. It was with the hiring manager. Most of the questions were from the CV and the interviewer wanted to get an indepth look at what I had done and to what level. It was interspersed with questions and interest linked to the Airline Industry.

Round 2: (Full day assessment center)

Total 6 interviews with all senior managers of the team. One interview was a written case study.

Negotiation Details – Tough negotiation but i manager to increase the joining bonus.

Interview Details 1 - Applied.
2 - Was given the personality test.
3 - Email to take automated telephone interview (6 Q’s w/ only 3 mins to answer).
4 - Completed the automated telephone interview.
- Q1: What aspects of being a FA do you think would be the most difficult or different from other customer service jobs?
- Q2: AA bases are located in large metropolitan areas, tell me about your experience moving and living in a new city?
- Q3: You are approached by an elderly woman who has just gotten off a flight. She is very upset because her flight was late and she has to get to her daughter's wedding tomorrow. She wants to know why her flight was late and when the next available flight to FLL is. She also wants to know about her luggage because it contains her husbands medications.
Q4: Tell me about a time when you had to handle a situation that would normally be dealt with by a supervisor but there were none available. Describe the details and outcome.
- Q5: Tell me about a time when you had to deal with an angry customer.
- Q6: What excited you about working for AA?
5 - Received call on successfully completing the automated interview also to schedule interview in DFW (aka F2F).
6 - Email to complete Online Application Form.
7 - Assessment Day or "F2F" (4 hours) and included a group task, a small group interview, a 1 on 1 interview, and finally if they are interested in offering you the position you will complete two more assessments - a reach test, and then you'll be fingerprinted which is sent to the FBI for a background check. They'll tell you that it may take up to 14 days to receive a response from AA.
- You will be asked to complete a writing exercise. Q: You are taking a flight from DFW to Tokyo. If you could choose someone to sit next to you on the flight, who would it be and why?
- Group Task: Draw circle with 3 lines inside. Name 3 things that everyone in the group has in common. Each person draw a line from the circle going out. On that line each person writes something about them that's unique to them. Other group must try and guess what person is that unique item belongs to.
- S. Group Q1: What can you do that would be a unique asset that AA would would benefit from hiring you?
- S. Group Q2: Name a time that you gave back to you community where you credited a company or organization?
- S. Group Q3: Describe a time where you made a process better. Explain why it was better.
- S Group Q4: Describe a time where you had to disappoint a customer. How did you handle it and outcome?
- 1:1 Interview: Typical questions will be asked.
8 - 6 days after the Assessment in DFW, telephone call from AA on successfully completing the Assessment process also to schedule the foreign language test.
9 - Completed the LOD assessment. Test will be 100% in the language.
- Asked to read the reading material sent to you.
- Q1: What is your favorite animal and why?
- Q2: Do you work for AA?
- Q3: If you were in politics, what would you do to make the country better?
- Q4: What role would you play as a FA?
- Q5: If you were in an unknown city, what would you do to find a restaurant?
10 - Received email with DOT forms attached to complete and fax back to their compliance department within 3 business days.
11 - Received CJO. Sign into the new hire portal, read and accept the job.
12 - Received email scheduling the medical exam and agility (aka POET).
13 - Flew to DFW to complete the medical/agility test.
- Fill out forms.
- 2 urine tests (DOT & AA). You cannot do both urine test at the same time, so be prepared to drink loads of water after the first cup you fill.
- Read letter lines (you must read at least 5 lines), then color blind test (when you will see colored numbers inside a colored circle), and a depth test (where you will see 4 circles inside a square where you must tell her which one of the 4 circles are coming towards you).
- You will see lights on the left and right of your eyes where you must say "left/right" as you see the lights for peripheral vision.
- Blood pressure taken (now I always have perfect blood pressure but mine was high that day, and she asked me if I flew in? I told her yes and she said that's why it's a tad bit high - so you might want to mention you flew in).
- Take your height/weight.
- Go over medical history with you.
- They will stick this electronic probe in your ear to test ear drums
- They will put you in a booth where you put on the headphones and click this button when you hear a beep.
- Agility: You'll have to push, pull, push, pull, pick up crate while she ups the weight of the crate up to 60 lbs., move crate from one shelf to the top shelf and back down again, all while controlling your heart rate, then complete the color peg board.
14 - Received call, followed by a few emails on successfully completing medical/agility and to assign training date.

Interview Details Took six months from November last year to be called. They suck big time
 & needs some professionalism & finesse.Took note of some of the people they fingerprinted after they lied and said two weeks is when they would be doing it.AA lacks luster.Hiring process sucked just like some old hags they have for recruiters .Plain & simple.

Interview Details First was fill out application online, then received an email ask to complete online assessment, follow by 6 recorded questions and you have three minutes to respond to the automated system. Finally, in-person interview in Dallas, TX

Interview Details I applied for the job back in November 2013, I went through the personality screening and then the phone interview (automated). I got the call for the F2F interview in Dallas/Fort Worth in May 2013. Great friendly group of people; I was in the afternoon session. The 32 or so of us went into a room and before we turned in our passports to begin the background screening process we were asked to answer a question in essay format. Question: "If you were on an international flight from NYC to Tokyo, Japan if you could pick who you sat next to who would it be and why"? Afterwards there was a group activity, we had to work together to find out what we had in common and something unique about one another. After a short break we a recruiter came in and called us out in groups or 5 or 6. We went into a different room and were asked interview questions. Q1: Tell us about yourself? Q2: Tell us about something you've done to give back to the community? Q3: Tell us something you learned about one of the other applicants while you were in this room? Q4: Tell us about a time you implemented change w/in an organization why did you feel it was necessary? Then we all met again, they gave info on the company, gave us a "day in the life of a flight attendant." That was the end. Called us out one by one and sent us back to the airport to go home. I was told I'd be notified of their decision in two weeks. I'm actually on the flight home writing this.

Interview Details The process took six months from when I applied last November to the actual interview; there was an online personality assessment followed by the (computerized) phone interview; The interview day began with an essay (If you were on a 12 hour flight to NRT - who would you like to sit by and why...) - followed by a great ice breaker ... The group interview was short and only a few questions; The interview "coordinator" then said we would be called out for our one-on-one interviews based by our return flight departure time - so for us to not get worked up over who was being called out first ... I was aware of previous reports that if they wanted you - that you would be fingerprinted that day ... no fingerprints = no job offer ...I asked about the fingerprinting and was told that everyone would be notified in about two weeks and that the fingerprinting would be done then ... BUT what they actually did was call out those they wanted first - sent them out for fingerprinting and then those folks "reappeared" for the van ride back to DFW ... One of the guys in my group interview was called up first, got fingerprinted as did the first 5-7 called out (surprisingly - he was the one who spun around in his chair and slouched down in his seat with his feet crossed in front....? interview etiquette 101 ?)

Interview Details I met with three managers for the interviews for about 45 minutes each. The interviews included case-style questions, mostly relating to the running of the business in the department. People were very nice, and appeared to be interested in the conversation. Prior to the interviews, I had a phone screen and also a case question via email that I had to return within a time limit.

Interview Details Time from application to job offer was 6 months. Those who are fluent in foreign languages were processed faster.

Interview Details Plz be able to have a cordial conversation,tattoos are a big no no,shave,and be excited when interviewed..brush up on the Airline biz,personal hygiene is a deal breaker if you're not up in this area...a deal breaker also is "one word answers" when asked questions ...and when filling out ur application,do not leave a gap on job history dates if unemployed..put unemployed in the unemployed gap,for violating this will get your app tossed in garbage ..seen this in person when i was on panel to screen new hires, and have to agree most who did this cardinal rule were pretty sorry candidates...Last.dont lie!!!!

Negotiation Details – N/A