Glassdoor is your free inside look at American Automobile Association (AAA) interview questions and advice. All 65 interview reviews are posted anonymously by American Automobile Association (AAA) employees and interview candidates.
Accepted Offer – Interviewed in San Luis Obispo, CA (US) – Reviewed May 31, 2013
Interview Details Applied online, and the business manager called me the next day to set up a time where I could take the computer test before moving forward. I passed both then manager called again to set up a time to interview at their branch and also explained the position in more detail and what their training program looked like. Then I had an interview the following week with the business manager, a manger from another branch and the senior insurance service representative. They had a packet with my resume and infomation about me. The two mangagers went back and forth asking me situational questions based on my previous job. They wanted it to be very specific responses. They all wrote my answers down. The interview was not too bad. I was told they wanted to interview some more before making a decision and they would let me know in two weeks. Three days later got a call with an offer. Overall very positive experience. Process took two weeks.
Interview Question – Tell us a time where you working on a task and something took your attention away. How did you respond and handle it? Answer Question
Negotiation Details – No negotiation
No Offer – Reviewed May 21, 2013
Interview Details Upon applying got a phone call from HR specialist within a week and had an over the phone interview. Was then called into office the following week to interview with IT Director. The next week had an interview with the CFO/VP of AAA Oregon/Idaho.
Interview Question – Were you able to stomach fast food once you left the restaurant you managed? View Answer
No Offer – Interviewed in Long Beach, CA (US) Aug 2012 – Reviewed Apr 16, 2013
Interview Details Applied in July of 2012 was asked to take the online assessment, received an email saying I passed the test and would be contacted within 3 days after 5 days I didn't get a call so I call HR and he's sounds shocked to hear no ones contacted me so he tells me the day before they finished interviewing but that they'd still (PITY) interview me even tho the positions were filled I went in for a quick simple interview that same day.. I wasn't offered the position. Months later I applied again in March 2013 I passed the assessment test again then the next day got an email from HR saying he couldn't call me for an interview because he was pressed for time so he asked me to answer the following questions in the email which I did and about two days later he calls me and says the format wasn't acceptable because I sent it from my ipad so he asked me to resend it from a computer which I did and I didn't hear anything back...I check my email and there's the rejection email stating other candidates made the decision pool harder....mind you I met all the job requirements and have passed the phone interview when HR conducted the phone interview the correct way...over the phone. When he called me to tell me the format was wrong why couldn't he have done the phone interview right way. HR needs to be better second time starting the process to have it fall through
Interview Question – Not to difficult or unexpected Answer Question
No Offer – Reviewed Apr 16, 2013
Interview Details Multiple interviews...first was a phone interview...basic questions...second was face to face...once again typical questions...third interview was another face to face...basically just a meet and greet...went for a personality and IQ test...
Interview Question – No difficult questions. Answer Question
Accepted Offer – Reviewed Mar 19, 2013
Interview Details The first is a phone screening to make sure you fit the role. Once you pass that, you are called in for a face to face with your manager. If that goes well, you next meet with 2 other managers from the team. This usually means you got the job so stay calm and nothing too crazy.
Interview Question – Standard behavioral questions Answer Question
Negotiation Details – They dont pay all that great but its a good company. You may be able to squeeze a signing bonus out of them.
No Offer – Interviewed in Providence, RI (US) Apr 2009 – Reviewed Feb 19, 2013
Interview Details I had two interviews at AAA. They brought me back for the second interview and showed me around the entire building. They even showed me where the cafeteria was. I met my boss' supervisor and spent an hour with her. By the end of the day I thought I had the position for sure. Five months later I received a letter stating I didn't get the job.
Interview Question – How do I feel about reporting to a woman. View Answer
Accepted Offer – Interviewed on Costa Mesa, CA (US) Jan 2013 – Reviewed Jan 29, 2013
Interview Details
I submitted my application online and was sent an email inviting me to take an online assessment. After the online test I was emailed an appointment time for an over the phone interview.
The phone interview was your basic interview asking about my work history and education. I was then invited to an in person interview which was schedule for a week later. When I got to the interview I was put in a room with about 10 other people. two managers gave a short overview on the interview process, the company and the position.
We were all then taken into another room and called back individually to role play a couple of phone calls. If you did ok with the pretend phone calls you were taken into another room and asked to wait to talk to a supervisor. If the supervisor interview went well then a manager came to interview you. At the end the manager told me he would like to give me a job and took me out to another guy that helped me with all the paperwork and explained a background check, drug test and verifying references would be needed.
Interview Question – Describe a situation where you had to do as your boss told you even though you disagreed View Answer
Negotiation Details – pay was not negotiable, but they offer incentives on a monthly, quarterly and yearly basis.
No Offer – Interviewed in Jan 2013 – Reviewed Jan 22, 2013
Interview Details Interview was long, could tell interviewer was following a script. Didnt feel the interviewer was really listening to responses, until they went off script towards end of interview. Because of the script, felt that they were making notes and not really listening to my answers to questions. Questions were asked, after I had already answered in previous questions.
Interview Question – No difficult or Unexpected Questions Answer Question
Declined Offer – Interviewed in Hamden, CT (US) Dec 2012 – Reviewed Jan 18, 2013
Interview Details The initial interview was a phone interview. After that they scheduled me for the next day for an in-person interview which went well. Both interviewers were extremely pleasant and made me feel comfortable. It seemed as though it was a very quick process and they were trying to fill a position quickly with the right candidate.
Interview Question – Do you know all of the AAA sections? View Answer
No Offer – Interviewed in Portland, ME (US) Nov 2012 – Reviewed Jan 02, 2013
Interview Details Applied on line and received call a couple of days later from HR with a few easy questions to answer.."Why AAA"; Can you work Saturdays", and "do you have any questions?" HR could not answer my questions re: what computer software is used, or what the rate of pay was. I then received another "personality test" to take on-line that was timed, and easy but time consuming and tedious. I then was invited to interview at the branch with the manager and the regional mananger. Both folks were very nice and I felt comfortable. They both had a thick file with my responses to the personality tests. The manager wrote down all my responses to the interview questions, possibly in the "Star Format". "Tell me about a time when....and what you did about it and what was the result". I would recommend studying how to interview in this format, and be prepared for lots of questions re: getting along with co-workers, bosses, customers, and many questions seem to be "almost" repeated verbatum. While I felt I had answered some questions very successfully, there were a couple I wished I'd answered better, but I thought I performed pretty well. Not many questions at all about my skills and experience.
Interview Question – "Tell me about a time you didn't get along with a co-worker , how you handled it, and what was the result" View Answer
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