American Express Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Financial Analyst (24)
- Senior Manager (16)
- Customer Care Professional (15)
- Analyst (13)
- Customer Service Representative (12)
- Business Analyst (11)
- Customer Care Representative (10)
- Marketing Analyst (10)
- Director (10)
- Project Manager (9)
- Marketing (8)
- Finance Manager (8)
- Marketing Manager (7)
- Marketing Intern (6)
- Intern (6)
- Senior Marketing Manager (6)
- Manager (6)
- Team Leader (5)
- Senior Software Engineer (4)
- Software Engineer (4)
- Business Development (4)
- Programmer Analyst (4)
- Senior Analyst (4)
- Business Systems Analyst (4)
- Home Based Customer Care Professional (3)
- Vice President (3)
- Marketing Director (3)
- Human Resources Manager (3)
- Credit Analyst (3)
- Travel Counselor (3)
Very Easy Interview
Customer Care Professional Interview (Positive Experience; Very Easy Interview)
I applied through another source and the process took 1 week - interviewed at American Express in March 2014.
Interview Details One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first
Interview Question – Tell me about a time when you were wrong and how you rectified it Answer Question
Negotiation Details – NONE
Finance Manager Interview (Neutral Experience)
I applied through college or university and interviewed at American Express.
Interview Details Applied through university recruitment programme. Application process required a cover letter and CV. First round had 2 interview which was mainly behavioural/fit questions. Second round was pretty much the same as the first round expect a lot of questions around motivation.
Negotiation Details – Non-negotiable
Assistant Manager Interview (Neutral Experience; Easy Interview)
I interviewed at American Express in April 2012.
Interview Details Referral most important, got a call for face to face interview with two Managers. Was asked about AS, Company law, diff between reserve & provison. The interview went well. They interview multiple people at the same time and will call the best candidate. Keep an eye on walk ins
Interview Question – New Company's law Answer Question
Director, Relationship Management Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2 months - interviewed at American Express in May 2010.
Interview Details Three rounds of face to face interviews with human resources and hiring leader, case study presentation
Interview Question – Dealing with an existing personnel issues Answer Question
Marketing Intern Interview (Positive Experience)
Interviewed at American Express
Interview Details Online application form, CV and Cover letter.
Completed online maths and verbal tests - not my strengths at all but very easy.
Didn't hear back for a while but received a call to schedule a telephone interview. Was supposed to be competency based but asked some random questions lasted around 15-20 mins.
Invited to attend assssment centre including competency and behavioural interviews, one hour to read a case study and prepare for a ten minute presentation and 15-20 mins of questions and an in-tray exercise to be discussed as a group.
VERY friendly and well organised, was impressed.
Interview Question – how would i encourage supermarkets to use amex cards Answer Question
Operations Analyst Interview (Positive Experience; Easy Interview)
I applied through college or university and the process took 3 weeks - interviewed at American Express in December 2013.
Interview Details Application - three tests (verbal, numerical, SHL personality). Verbal test is a bit different from standard SHL or Kenexa questions. Telephone interview lasted about half an hour. Questions were related to my motivation: why Amex, why this position. No technical questions. Assessment Centre was a great and easy experience overall.
Interview Question – Why did you choose to study your degree? Describe Amex brand? Answer Question
Graduate Program Interview (Positive Experience; Average Interview)
I applied online - interviewed at American Express in January 2014.
Interview Details Telephone Interview followed by an assessment Center - 2 Interviews and Presentation Exercise, followed by a group exercise.
Interview Question – Group Exercise - List emails in priority of importance and time. Answer Question
Analyst, Strategic Planning Group Interview (Positive Experience; Difficult Interview)
I applied in-person - interviewed at American Express in November 2013.
Interview Details Description for London. A very similar process to all other consulting jobs - submit your CV, take an online assessment. If you are successful, you have 2 interviews in the first round, 2 in the second round, and one as the final round. All have two parts - CV part and a case part. Very similar to the consulting top companies - McKinsey and such.
Interview Question – No very ugly questions. Be prepared to answer what other companies you are applying for and why you prefer American Express. I was asked in the second round by both interviewers these questions and they went after me. Know how to solve case studies, the ones given to me were not extremely difficult, but practice, practice, practice makes perfect. Answer Question
Negotiation Details – No negotiation - their offer was generous for a starting salary, the graduate programme looked promising.
Marketing Intern Interview (Positive Experience; Difficult Interview)
I applied online and the process took 8 weeks - interviewed at American Express in January 2014.
Interview Details Initial application
Numerical, VErbal and personality SHL test
The assessment day is made up of 2 interview, a case study, group exercise and a presentation
Interview Question – How do you keep up with current affairs
Your degree has nothing to do with Marketing - why do you want to do this
How do you time manage Answer Question
Placement Interview (Positive Experience; Difficult Interview)
I applied through college or university - interviewed at American Express in December 2013.
Interview Details application, online tests, telephone interview, assessment centre
Interview Question – How have you implemented a change? Answer Question
Interviews for Top Jobs at American Express