American Express

  www.americanexpress.com
Work in HR? Unlock Free Profile

American Express Interview Questions & Reviews

Updated Jul 17, 2014
All Interviews Received Offers

Getting an Interview  

51%
15%
13%

Interview Experience  

60%
21%
18%

Interview Difficulty  

Average Difficulty
504 candidate interviews
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

Senior Manager - Strategic Planning Interview

Senior Manager - Strategic Planning
London, England

I applied through an employee referral and the process took 3 weeks - interviewed at American Express.

Interview Details Two phone interviews with Senior Managers - Both had a fit and a case component. The focus was more on the case. Then face to face interviews with VP of Strategic planning and 2 Directors

Interview Question – One case was particularly difficult.. involved Venn diagrams and stuff but most 4 other cases were simple. All cases were about Amex and evaluating an opportunity eg: should we pursue opportunity X? type of questions   View Answer


Accepted Offer

Positive Experience

Very Easy Interview

Customer Care Professional Interview

Customer Care Professional
Brighton, England

I applied through another source and the process took 1 week - interviewed at American Express in March 2014.

Interview Details One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first

Interview Question – Tell me about a time when you were wrong and how you rectified it   Answer Question

Negotiation Details – NONE


1 person found this helpful

Accepted Offer

Neutral Experience

Finance Manager Interview

Finance Manager
London, England

I applied through college or university and interviewed at American Express.

Interview Details Applied through university recruitment programme. Application process required a cover letter and CV. First round had 2 interview which was mainly behavioural/fit questions. Second round was pretty much the same as the first round expect a lot of questions around motivation.

Negotiation Details – Non-negotiable


Accepted Offer

Neutral Experience

Easy Interview

Assistant Manager Interview

Assistant Manager

I interviewed at American Express in April 2012.

Interview Details Referral most important, got a call for face to face interview with two Managers. Was asked about AS, Company law, diff between reserve & provison. The interview went well. They interview multiple people at the same time and will call the best candidate. Keep an eye on walk ins

Interview Question – New Company's law   Answer Question


Accepted Offer

Positive Experience

Average Interview

Director, Relationship Management Interview

Director, Relationship Management
London, England

I applied through a recruiter and the process took 2 months - interviewed at American Express in May 2010.

Interview Details Three rounds of face to face interviews with human resources and hiring leader, case study presentation

Interview Question – Dealing with an existing personnel issues   Answer Question


1 person found this helpful

No Offer

Positive Experience

Marketing Intern Interview

Marketing Intern

Interviewed at American Express

Interview Details Online application form, CV and Cover letter.
Completed online maths and verbal tests - not my strengths at all but very easy.
Didn't hear back for a while but received a call to schedule a telephone interview. Was supposed to be competency based but asked some random questions lasted around 15-20 mins.
Invited to attend assssment centre including competency and behavioural interviews, one hour to read a case study and prepare for a ten minute presentation and 15-20 mins of questions and an in-tray exercise to be discussed as a group.
VERY friendly and well organised, was impressed.

Interview Question – how would i encourage supermarkets to use amex cards   Answer Question


No Offer

Positive Experience

Easy Interview

Operations Analyst Interview

Operations Analyst
Brighton, England

I applied through college or university and the process took 3 weeks - interviewed at American Express in December 2013.

Interview Details Application - three tests (verbal, numerical, SHL personality). Verbal test is a bit different from standard SHL or Kenexa questions. Telephone interview lasted about half an hour. Questions were related to my motivation: why Amex, why this position. No technical questions. Assessment Centre was a great and easy experience overall.

Interview Question – Why did you choose to study your degree? Describe Amex brand?   Answer Question


No Offer

Positive Experience

Average Interview

Graduate Program Interview

Graduate Program
London, England

I applied online - interviewed at American Express in January 2014.

Interview Details Telephone Interview followed by an assessment Center - 2 Interviews and Presentation Exercise, followed by a group exercise.

Interview Question – Group Exercise - List emails in priority of importance and time.   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Analyst, Strategic Planning Group Interview

Analyst, Strategic Planning Group
London, England

I applied in-person - interviewed at American Express in November 2013.

Interview Details Description for London. A very similar process to all other consulting jobs - submit your CV, take an online assessment. If you are successful, you have 2 interviews in the first round, 2 in the second round, and one as the final round. All have two parts - CV part and a case part. Very similar to the consulting top companies - McKinsey and such.

Interview Question – No very ugly questions. Be prepared to answer what other companies you are applying for and why you prefer American Express. I was asked in the second round by both interviewers these questions and they went after me. Know how to solve case studies, the ones given to me were not extremely difficult, but practice, practice, practice makes perfect.   Answer Question

Negotiation Details – No negotiation - their offer was generous for a starting salary, the graduate programme looked promising.


No Offer

Positive Experience

Difficult Interview

Marketing Intern Interview

Marketing Intern
London, England

I applied online and the process took 8 weeks - interviewed at American Express in January 2014.

Interview Details Initial application
Numerical, VErbal and personality SHL test
Application screening
Telephone interview
Assessment day
Offer

The assessment day is made up of 2 interview, a case study, group exercise and a presentation

Interview Question – How do you keep up with current affairs
Your degree has nothing to do with Marketing - why do you want to do this
How do you time manage
  Answer Question

Worked for American Express? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.