Amerigroup Customer Service Representative I Interview Questions & Reviews

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Customer Service Representative I Interview

Anonymous Interview Candidate  in  Nashville, TN (US)
Anonymous Interview Candidate in Nashville, TN (US)
Application Details

I interviewed online. The process took 1 week - interviewed at Amerigroup in September 2010.

Interview Details

Lots of communication via phone, fax, and email with HR in Virginia Beach. Was on time to interview. Manager was punctual. Great interview questions. Interview lasted about 30 minutes. I was taken on a tour of the call center floor. Noticed that the employees weren't interactive with each other.

Interview Questions
  • There weren't any difficult or unexpected questions. The questions asked were in the STAR format. The questions centered around call center activity, handling disgruntled callers and how to efficiently service the call.   Answer Question
Negotiation Details
There wasn't a negotiation phase. The job offer was as-is.
Accepted Offer
Positive Experience
Easy Interview

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