Bank of America Personal Banker Interview Questions

Updated 26 Sep 2014
Updated 26 Sep 2014
152 Interview Reviews

Interview Experience

Interview Experience

71%
19%
8%

Getting an Interview

Getting an Interview

79%
14%
3%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

152 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Personal Banker Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

online application form followed by a follow up call inviting me to an interview. The interview was based around my past experiences and skills. Heard back a week later and was offered the job

Interview Questions
Declined Offer

Other Interview Reviews for Bank of America

  1. 2 people found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1 week - interviewed at Bank of America in September 2014.

    Interview Details

    It was a standard interview format: Phone screening, then Interviewed with district manager in person, then manager in person, then was scheduled for a final phone interview with sales and performance manager

    Interview Questions
    • Describe a strategy you applied to increase sales revenue.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4 months - interviewed at Bank of America.

    Interview Details

    Once you apply online, there was a 3 month turnaround time before hearing from a recruiter who did a review over the phone. Afterwards they told me I wasn't qualified for the position and offered to put me on a wait list for a lower position. Called me back a few weeks later saying I was better qualified than other applicants and an offer was finally made. Altogether, it was about a 4 month process from start to hired.

    Interview Questions
    • How would you handle multiple urgent tasks while providing customer service.   Answer Question
    Negotiation Details
    A bit of salary.
    Accepted Offer
    Neutral Experience
  3. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate  in  Temecula, CA (US)
    Anonymous Interview Candidate in Temecula, CA (US)
    Application Details

    I applied online - interviewed at Bank of America.

    Interview Details

    I filled out an online application on 07/12/14. After the application was completed I received an email containing a link to take the pre-employment virtual bankers test. This is a 1 hour or so long test that includes person to person scenarios and basic banking account cross selling features. Once I completed the assessment I made the assumption I had passed because I received a call from a recruiter the next day. She asked me why I chose Bofa. She then scheduled a group interview for two weeks out. The group interview consisted of an open forum with 12 other prospective employees. The group interview consisted of one question to everyone telling a little bit about our background. After that it was an open forum in which questions were thrown out to everyone and it was our job to be pro active and answer them ourselves. After the three hour interview I went home and received a call from the recruiter stating I had an over the phone interview with the regional sales president for that market. The phone interview lasted about 40 minutes and was the most intense and long phone interview I have ever done. All in all it went excellent as I received a call back 10 minutes after the interview offering me the position. I then had to submit my information for my fingerprints and background check. I was offered the job on 08/4/14 and got the all clear to work on 08/14/14. They even offered me a $1 more than what I requested. All in all the interview process was lengthy and they requested a lot of information but all the recruiters and interviewers were amazing. Very organized and professional. I was informed every step of the way. I cant wait to start working! If you have any questions about the process I am here to help!

    Interview Questions
    • During my last phone interview I was given a scenario in which I had to state how I would sell a customer one our products and services if they stated they already banked somewhere else, they felt like their bank treated them more than just a number and clearly stated they did not want to hear about our products and services.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Bank of America.

    Interview Details

    At first it was a group interview, then background check, and finally interview with branch manager.
    the process is pretty easy, and it doesn't take too long sssssss sass ssssss ssssss ssssss ssssss sass

    Accepted Offer
    Average Interview
  6. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hiring process includeds intervews with several managers and other associates. SOme of the interviews are done in groups then turned into individual interviews with managers and associates. The first interview includes phone interview and an easy sales test

    Interview Questions
    Accepted Offer
  7.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    need to do the assessment test on the company's website, then passing the test, then wait about 1 week, they will contact you for onsite interview, after that wait another week

    Interview Questions
    Declined Offer
  8. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Bank of America in August 2014.

    Interview Details

    The entire process took about 4 weeks. I passed an online sales assessment that took about an hour and was based mostly around sales. Next, my recruiter called me and we scheduled a phone interview. After that, I had another phone interview with the regional manager which was about 40 minutes long. Be sure to emphasize your sales experience and your focus to provide world-class customer service. Final step was a phone call with the state performance manager. We talked about my background and jumped around a bit but in a pattern that made sense. We did a role play that could be intense if you aren't used to role plays but just be sure to listen and relate what the customer is saying to a complete baking solution. Be sure to make small talk and build rapport - normal sales 101 stuff. Background check, fingerprint testing, and then finally training!

    Interview Questions
    • Final role play - you are a personal banker and a new client walks in to the branch.   View Answer
    Negotiation Details
    I did not negotiate as they made an offer much higher than a competitor who also offered me on the same day.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Personal Banker Interview

    Anonymous Interview Candidate  in  Los Angeles, CA (US)
    Anonymous Interview Candidate in Los Angeles, CA (US)
    Application Details

    I applied online - interviewed at Bank of America.

    Interview Details

    Applied online - Assessment test - Phone interview with recruiter - Panel Interview - One on one with Sales performance manager

    The process is really quick after the phone interview with the recruiter. Before the interview, read up on Bank of America's products and bring multiple copies of your resume. DO know your resume also because you'll be walking your interviewers through your resume and know when to highlight your strengths and skill sets. Remember you have to stand out amongst the other candidates so be prepared for anything. I had to role play in english, my secondary language and role play again with the manager. Be confident because you'll have to be confident in selling the product and more importantly, YOURSELF.

    Interview Questions
    Declined Offer
    Average Interview
  10.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeks - interviewed at Bank of America.

    Interview Details

    I applied online and was surprised with how quickly they wanted to screen me for possible interview. I passed the screening and then went on to interview with a branch manager. I then had phone calls with consumer market managers . It was a lengthy process but it was an enjoyable experience.

    Interview Questions
    • They made it clear that this is a position where quotas are important. One question they asked me was "How do you prepare for expected goals?"   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

Worked for Bank of America? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.