Convergys

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Convergys Interview Questions

Updated 12 Dec 2014
Updated 12 Dec 2014
359 Interview Reviews

Interview Experience

Interview Experience

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25%
11%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a recruiter – interviewed at Convergys in June 2012.

    Interview Details

    They came across as if they didn't know what they were talking about.

    Interview Questions
    • they asked the standard questions but they weren't very informative.   Answer Question
    Negotiation Details
    Long and very annoying
    Accepted Offer
    Negative Experience
    Average Interview
  3. 1 person found this helpful  

    Inside-Sales Account Manager Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Convergys in August 2011.

    Interview Details

    initial contact from manpower recruitment agency for the first contact. 2 interviews at Convergys, one from the team leader and second one with the operations manager for the inside sales floor. It was a quick process and I received my offer only hours after the second interview. The process involved some negotiation with both the recruiter for a relocation package as well as negotiation with the operations manager for relocation as well as time off for a planned surgery.

    Interview Questions
    • They asked me to describe a situation from my previous role where I did not succeed. Describing a problem, the steps i took to overcome and the result of my choices. It was tough to decide what situation to choose that I thought would fit what they were looking for, as well as give a good idea of my abilities and approach to problems.   Answer Question
    Negotiation Details
    I was able to negotiate a relocation package which consisted of starting at full salary from day 1 instead of the lower starting salary for 3 months.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Analyst Interview

    Anonymous Interview Candidate in Cambridge, East of England, England
    Anonymous Interview Candidate in Cambridge, East of England, England
    Application Details

    The process took 2+ weeksinterviewed at Convergys in November 2008.

    Interview Details

    Quite cool and easy. Nothing extraordinary

    Interview Questions
    • What were the most difficult positions you were in when working for your past employer   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    At home test then invited in to start training. Super easy process. Almost too easy and you can tell they give almost anyone a chance. Some agent's seemed to have cheated the at home test as if they're Kidd did it cuz it was obvious they didn't know how to work a cpu even though the main requirement is that

    Interview Questions
    • I wasn't really asked anything but can i pass a background check   View Answer
    Negotiation Details
    None really easy
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Valdosta, GA (US)
    Anonymous Interview Candidate in Valdosta, GA (US)
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in December 2014.

    Interview Details

    I submitted an interview online and got a email the same day to call to schedule an assessment…i went to the site for an assessnebt. The assessment was nothing but a role play for a customer service rep. After the assessment I stayed and did an interview. It was all senaro based questions nothing hard. Friendly staff… really nice… It took maybe a hour and a half. I was sent home and told someone would call me, a few hours later they called and I got hired.

    Interview Questions
    • senaro questions… what would I do in certain situations… like angry customers and etc…   Answer Question
    Negotiation Details
    No negotiation but the pay is pretty nice.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Convergys.

    Interview Details

    Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Welcome Call Advisor Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I applied online – interviewed at Convergys in November 2014.

    Interview Details

    The hiring process took a week. That included application and interview. Upon application review I was contacted and interview time and date were set. Upon arrival you're given a basic maps test then an interview is conducted. After successful completion you're taken to listen to calls with a representative. If interested you are asked to complete welcome package for background check and given info for drug screen.

    Interview Questions
    • How important do you think sounding confident is for this position?   Answer Question
    Negotiation Details
    There was none. I was told a starting pay of 10.75 and how I would be getting a pay increase of a dollar over a 121 day period.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL (US)
    Anonymous Interview Candidate in Lake Mary, FL (US)
    Application Details

    I applied in-person. The process took a dayinterviewed at Convergys in November 2014.

    Interview Details

    I been interviewed at Convergys, Lake Mary during their hiring event. After filling application there I been interviewed by team leader. She just followed my application and asked the same questions as in application form. Also she put some notes next to my answer, but mostly rephrased my answer.
    Nothing dificilt, simple question about my background, education, knowledge, what I know about company. After this she described the work I was applying for.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  11. 1 person found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys.

    Interview Details

    Took a few days from the on line applications through email to set up a personal interview with a hiring manger. Turned out that satellite and wireless internet connection are not acceptable. Very professional and personable interaction.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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