Convergys Interview Questions

Updated Sep 14, 2014
Updated Sep 14, 2014
338 Interview Reviews

Interview Experience

Interview Experience

62%
26%
11%

Getting an Interview

Getting an Interview

52%
18%
14%

Interview Difficulty

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Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a staffing agency. The process took 1 week - interviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a recruiter - interviewed at Convergys in June 2012.

    Interview Details

    They came across as if they didn't know what they were talking about.

    Interview Questions
    • they asked the standard questions but they weren't very informative.   Answer Question
    Negotiation Details
    Long and very annoying
    Accepted Offer
    Negative Experience
    Average Interview
  3. 1 person found this helpful  

    Inside-Sales Account Manager Interview

    Anonymous Interview Candidate  in  Newcastle upon Tyne, England
    Anonymous Interview Candidate in Newcastle upon Tyne, England
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at Convergys in August 2011.

    Interview Details

    initial contact from manpower recruitment agency for the first contact. 2 interviews at Convergys, one from the team leader and second one with the operations manager for the inside sales floor. It was a quick process and I received my offer only hours after the second interview. The process involved some negotiation with both the recruiter for a relocation package as well as negotiation with the operations manager for relocation as well as time off for a planned surgery.

    Interview Questions
    • They asked me to describe a situation from my previous role where I did not succeed. Describing a problem, the steps i took to overcome and the result of my choices. It was tough to decide what situation to choose that I thought would fit what they were looking for, as well as give a good idea of my abilities and approach to problems.   Answer Question
    Negotiation Details
    I was able to negotiate a relocation package which consisted of starting at full salary from day 1 instead of the lower starting salary for 3 months.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Analyst Interview

    Anonymous Interview Candidate  in  Cambridge, East of England, England
    Anonymous Interview Candidate in Cambridge, East of England, England
    Application Details

    The process took 2+ weeks - interviewed at Convergys in November 2008.

    Interview Details

    Quite cool and easy. Nothing extraordinary

    Interview Questions
    • What were the most difficult positions you were in when working for your past employer   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 days - interviewed at Convergys.

    Interview Details

    When you get there, you have to take two basic map tests, then a ProveIt typing test. Once called to the back to speak with "hr". About 3 questions are asked: strengths, future, time restraints, 24 hpur call center. Sign background and drug test forms.

    Interview Questions
    • What are your strengths? Where do you see yourself in 2 years? Can you work anytime?   Answer Question
    Declined Offer
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Convergys in March 2012.

    Interview Details

    Called on phone asked my interests, experience, and best qualities. The phone interviewer was nice and spoke well. I liked the phone interview because then I did not have to travel and waste gas on a maybe position. They asked if I wanted the job on-the-spot. They gave me detailed instructions of what the process would be.

    Negotiation Details
    n/a
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Convergys in August 2014.

    Interview Details

    Applied online. Received response 2-3 days later which included several online links, tests, assessments, etc. Invited for a phone interview but had to complete additional internet tests and personal assessments first. Completed additional tests and contacted the same day for an interview later that afternoon. The entire process from the submission of application to interview and offer took about 5 days and that includes a 2 day lag due to delaying online tests.

    Interview Questions
    • Tell me a time where you had to up sell or persuade a difficult customer to buy/purchase something.   Answer Question
    Accepted Offer
    Average Interview
  9.  

    Customer Tech Support Tier I Interview

    Anonymous Interview Candidate  in  Jacksonville, FL (US)
    Anonymous Interview Candidate in Jacksonville, FL (US)
    Application Details

    I applied online - interviewed at Convergys in September 2014.

    Interview Details

    Once I built a job profile on the Convergys website and applied I received email instructions within 2 weeks to take a test online that had 3 parts. The 1st. part was multiple choice English questions to see your command of the English language. The 2nd part was questions about BASIC computer knowledge and the use of the internet browser, e.g. which of the three symbols in the upper right hand corner of the internet browser minimizes the window and the 3rd part was a typing test.

    The whole test lasted close to an hour, once the test was completed it was UNCLEAR how I had done, but it was indicated that an adminstrator would contact me with the test results.

     The next day, I received a teleph call from a HR associate to schedule a telephone interview later in the afternoon and also was given a date to come in and complete new hire paper work. I found this unusual because I had not even been given an opportunity to accept or any part of the job had been discussed.

    I showed up as instructed, the complex was sprawling with very little signage or building numbers to guide me. Finally, ten other applicants and I were taken to a boardroom and asked to introduce ourselves and given sheets that explained this was a 24/7 operation and that following our 2 week training, our shift would begin between 10:30 and 12:30 P.M. lasting for 8-1/2 hours. We were told briefly about the position that it involved involving taking calls mostly from elderly account holders needing assistance.

    The only indication that this was a CALL CENTER OPERATION based on production was when the HR Associate mentioned something about going to the PRODUCTION FLOOR after our 2 weeks of training.

    We were then logged onto workstations where we received emailed links to complete various forms provide information to begin background check (IF YOU HAVE LIVED AT MULTIPLE ADDRESSES COME PREPARED TO PROVIDE PREVIOUS ADDRESSES)

    It became clearer what this job entailed when I happen to log onto my Convergys job profile that indicated that this was a Customer Service and Problem Res 1 position with a laundry list of responsibilities.

    Interview Questions
    • Name 3 things that you do at the same time with your computer. How do you close a sale? How do you handle an irate customer   Answer Question
    Reasons for Declining

    First off, I didnt appreciate how the position that I applied for suddenly was unvavailable and without any notification, I was assigned another position. The other thing that changed my mind was reading all the similiarly written NEGATIVE COMMENTS on the Glassdoor website. I wish I had discovered the Glassdoor website sooner.

    Declined Offer
    Negative Experience
    Average Interview
  10.  

    CCO Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter - interviewed at Convergys in April 2013.

    Interview Details

    Do not tell truth about the process. They will hire you saying customer service but once you complete the training, then you will see that it is hardcore sale process without any incentive. If you were supposed to get incentive, they will zero out by telling you minor issue which does not even matter.

    Interview Questions
    • Easy to be hired and all leave after a month looking at situation and the management   View Answer
    Reasons for Declining

    Poor management

    Declined Offer
    Negative Experience
    Easy Interview
  11.  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Convergys in July 2014.

    Interview Details

    It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software. I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

    Accepted Offer
    Positive Experience
    Easy Interview

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