Cox Communications

  www.cox.com
  www.cox.com

Cox Communications Interview Questions

Updated 12 Dec 2014
Updated 12 Dec 2014
166 Interview Reviews

Interview Experience

Interview Experience

61%
29%
9%

Getting an Interview

Getting an Interview

56%
15%
10%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Account Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Cox Communications in December 2014.

    Interview Details

    I applied online, half expecting a "Thank you for your interest" email, but instead, I was contacted by one of the recruiters. She wanted to set up a phone screening, and told me that I could call pretty much whenever I was free. The screening only took about 10 minutes, and afterwards, we set up a face-to-face interview. The interview was your standard "Describe a time when..." The interviewer was nice, and it didn't feel like one of those "cold interviews", when they sit there and write down your answers, not really caring about much else. I was very pleasantly surprised that almost as soon as I got home, I was called by the recruiter and offered the job!

    Interview Questions
    • There was this part when you had to role-play as if you were on the phone with a customer. The interviewer leaves the room, and gives you about 10 minutes to prepare what you're going to say. You have to solve the customer's issue, as well as sell them an additional product if given the chance.   Answer Question
    Negotiation Details
    No negotiation. It was an entry-level position.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Retention Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They where very nice. We exchanged some jokes. I got the job. They asked scenario questions. I interviewed with two people. I interviewed for a contract position. I accepted the position.

    Interview Questions
    Negotiation Details
    There wasn't one. It is a contract position.
    Accepted Offer
  3.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Went online and got a call-lady who internviewed me was very nice. Ask basic questions like what are your goals, etc. I had a music background so was excited to interview with 99jamz. They basically said if hired you'll be assisting vj's and doing radio ride alongs to give prizes to people in community

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at Cox Communications in November 2014.

    Interview Details

    This was through a contract employee finding service that first required their own online bevy of questions and info gathering. After the online forms were completed, I was asked to come in for first interview with the contract agency's rep. This went well and was more personality based rather than skills evaluation. I was scheduled then for second interview with Cox HR reps.

    Second interview was with 2 cordial but business focused interviewers. They asked scenario questions based on my previous experience. Again, more personality based and decision making skills rather than technical savvy. This interview went well but they had their poker faces on and it was not obvious how they felt about the interview.

    A few days later, I received the call from the contract agency asking me if I would accept the position, to which I accepted the position.

    I am excited to start because I have always enjoyed providing quality tech support to my neighbors!

    Interview Questions
    • 'Describe a situation where you had to deal with a very angry customer and how did you turn it around?'   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Universal Home Technician In Training Interview

    Anonymous Interview Candidate in Mesa, AZ (US)
    Anonymous Interview Candidate in Mesa, AZ (US)
    Application Details

    I applied online. The process took 3 weeksinterviewed at Cox Communications in November 2014.

    Interview Details

    Filled out an applications online and was contacted about a week later. The 3rd party recruiter was extremely friendly and helpful. I could not have gotten hired on without her. She told me about the interview process and what to expect and some other information on what to expect at the interview. I scheduled the interview for two days later. Tip: Wear a full suit and tie with a jacket. I really helped me stand out above the other 7 candidates there with me when I interviewed. The interview was formal but not uncomfortable, the interviewers were the two team leads for the town that I was interviewing to work for. The interview is based on the S/TAR format. Going into the interview knowing what this means is a huge help. They asked me about four or five formal questions then a few of their own. Overall it was an enjoyable experience.

    Interview Questions
    • Describe a time where your priorities were not in the right order and how you learned from that experience.   Answer Question
    Negotiation Details
    There is no negotiation but the starting pay and benefits are great from the start so no need for negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring process was easy. I filled out an application. The interview process was easy. There was a phone interview, followed by a face to face interview. I got a call a few days later and I was hired. I had five years experience working at another telecommunications company

    Accepted Offer
  8. 2 people found this helpful  

    Business Analyst Interview

    Anonymous Interview Candidate in Atlanta, GA (US)
    Anonymous Interview Candidate in Atlanta, GA (US)
    Application Details

    interviewed at Cox Communications in October 2014.

    Interview Details

    Found job on Indeed.com and applied on Cox website. After 3 weeks, they closed the post and sent an email to schedule a phone call with HR. 30 minutes with HR, reviewing resume. I asked about company culture and her experiences with Cox. This question was well received.
    One week later I had a 30 minute phone interview with the hiring manager. He gave a brief overview of the job and immideate needs of the position. I interjected similar experiences from my past whenever it was relevant.
    Two weeks later, on site with said hiring manager and his boss. Detailed review of the job and projects. He gave a lot of detail, I made sure to summarize his comments to verify that I was listening and understood the goals of the position. Also gave a couple of annecdotal stories of how I performed similar tasks in the past. The Director was looking for a "self starter". Used specific examples of how I took over projects and teams without the boss asking me to do so.
    One week later, interview with peer to Director with similar tactical experiences as mine. This was the reality check to verify my resume.

    Interview Questions
    • No real difficult or unexpected questions. Know your resume and how it is relevant to the position.
      "Tell me about a time when..."
      "What are biggest weaknesses?"
      "What would your former coworkers say about you?"
       
      Answer Question
    Negotiation Details
    Offer was within expectations, no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Tech Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Cox Communications.

    Interview Details

    Went into a lobby with a few other candidates. Typically they have you back for 2 or 3 interviews however, I was moving the following week and made a trip up there for this specifically so the rushed my interview.

    Interview Questions
    • How do you move a file from one area to another on the computer?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in October 2014.

    Interview Details

    I was first contacted by a Talent Acquisition Manager/ HR. I was asked to schedule a phone interview with her for the next day in which I did. Following the phone interview she said she'd email me a link to take assessment tests that are required for the position. She indicated that if passed would I be available for face to face interview four days from then. I indicated that I would be available. I received the email with the assessment link and took the tests. It was made up of Critical Thinking, Math and Behavioral questions. Degree of difficulty depends on you. I passed the tests and was scheduled for interview three days later. It was a panel style interview with 4 people. They asked questions one at o time in the STAR format and it lasted about 30 minutes. Interview went great and was told that they had more interviews throughout the day. I am confident I will get the job offer.... Well, that was a few days ago. I just received an email notification that I will not be proceeding to the next step of the hiring process. I am humbled for sure! I have 10 yrs of customer service and sales experience. Thinking back on the interview I realize now that my S.T.A.R. answers were more of what I would do rather than a specific instance. If you get the interview make sure you give exact specifics of a particular time you handled that situation. Good luck everyone!

    Interview Questions
    • Describe in detail a time where one of your co-workers was doing something at work that was illegal or unethical.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Initial screening interview was by phone by HR in another state. Interviewer could not answer any questions regarding the position other than what was written in the JD, even though she asked if I had any questions.

    Interview Questions
    • The majority of the interview was one behavioral interview question after the other. Rapid fire questions one after the other. There was no questions regarding the context and no follow up on your answers.   Answer Question
    No Offer

Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.