Hilton Worldwide Interview Questions & Reviews
Getting an Interview
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Sales Executive Interview (Positive Experience; Easy Interview)
I applied online and the process took 3 weeks - interviewed at Hilton Worldwide in May 2013.
Interview Details Using Taleo on the Hilton website, apply for positions and the person appropriate to the role will contact you. They then set an interview date and I went along. It was a fairly quick process because I was already working for them.
Interview Question – Lots of questions about experience and what would you do scenarios Answer Question
Negotiation Details – I tried to negotiate wage but it was not possible
Commis Chef Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at Hilton Worldwide in June 2012.
Interview Details i applied online late at night and they called me in the morning at 9 am for a interview that day at 2 pm which i made, the interview was with my head chef and he had notified me at the end of the interview that i had the job for the opening of the brand new hotel.
Graduate Programmer Interview (Neutral Experience)
Interviewed at Hilton Worldwide
Interview Details I attended the video interview. it comprises of 9 Qs and the time limit for each is 3 mins. It's a competency based interview. Normally i would answer one question within 2 mins. I feel i delivered good performance but i haven't been notified of the outcome yet. Hopefully it will turn out fine.
Interview Question – Describe a situation where you work with data. What did you do ? Whats the outcome ? Answer Question
Intern Sales and Marketing Interview (Positive Experience; Average Interview)
I applied online and interviewed at Hilton Worldwide.
Interview Details on line vidoe chat interview. ask some basic questions like why do you apply, what makes you fit ect. and then test three main compentency 1-customer orientation 2-communication 3-can`t remember if it is business acumen or somthing related.
Interview Question – which is more important? complete the task 100% accurate or om time View Answer
Waitress Interview (Positive Experience; Average Interview)
I applied in-person and the process took 1+ week - interviewed at Hilton Worldwide in October 2010.
Interview Details I enjoyed the interviewing process which also contained a training part, everybody was friendly and easy-going. However, the details are still confidential, but I am sure that most of people would enjoy it as much as I did.
Interview Question – The most difficult for me was a task aimed at checking the dexterity in handling the cutlery, but I was not expected to be perfect at it from that moment and I received more then enough help throughout my training. Answer Question
Food & Beverage Host Interview (Positive Experience; Average Interview)
I applied in-person and the process took a day - interviewed at Hilton Worldwide in February 2010.
Interview Details I've already worked in that hotel as a housekeeper, but I wanted to a better job what can fit me better. So I went for the HR and she offered me to find the Restaurant Manager and he can interview me one on one.
On the interview I was asked about my past experiences and than about my future plans. Why I wanna be a waiter? Whats are my personal goals? After that he asked me a few question about the costumer service and problem shooting. For example what would I do if one of the guest find a hair in her dinner? How can I co-operate with other workers from the team?
Interview Question – What would you do if a costumer start to yelling with you about the service? Answer Question
Waiter Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Hilton Worldwide in August 2009.
Interview Details Group interview is quite difficult when facing other applicants for the job. I beleive that if at the first place you try to involves each members from the group it will show managing skills.
Do it as soon as the group questions is asked. It will be more powerful.
Interview Question – Give me an example when you have to do the extra miles? View Answer
Work At Home Reservation Sales Specialist Interview Interview (Neutral Experience; Average Interview)
I applied online and the process took 8 weeks - interviewed at Hilton Worldwide in July 2014.
Interview Details Applied online in late May and completed the personality test and call center simulation the same day. Within about 3 weeks I received an email inviting me to conduct the video interview, which consists 20 questions --- only 5 of which are actual recorded video answers -- the rest were essay questions I had to type in.
About 2 weeks after that, I was emailed to schedule the final telephone interview with my assigned recruiter. I did so upon receipt of the email from her assistant, and was scheduled for the following week. Got on the call, and was almost immediately rescheduled because the reception wasn't clear on her end -- I later realized. Was assured that this in no way would impact my hire-ability because it was a common occurrence since barely anyone had land-lines anymore (I do, but I only use it for emergency services and to send faxes). I did sense some sarcasm in the long lecture I got about how important a phone interview is, but I let it ride--chalked it up to being part of corporate life and dealing with different personalities--and possible exhaustion on her part. My interview was in the afternoon and she was about 10 minutes late in calling.
But, conducted the rescheduled interview 2 days later. Lots of "tell me about a time" behavioral questions. I thought I did well. Standard stuff. I know I all but aced the role play because they furnish you the questions/scenarios days BEFORE the interview and I actually answered ALL OF THEM beforehand in writing, and did research to ensure I wouldn't trip up. The role play ran smoothly and I even got the outcome I wanted (from a sales perspective), despite hesitation from the "client" . Was told I'd hear back within 5 days. I sent my thank you letter (as I normally do for any job interview, AND as was suggested by Hilton in the prep packet they email you).
Exactly 7 days later, I got the impersonal "reject" email. I wasn't too upset because they had posted the same exact job AGAIN earlier that week for a more preferred shift, so I applied for that one while I was waiting to hear back about the one I actually interviewed for. I emailed my recruiter and the main HR department for feedback on my interview and asking if I could be considered for the new one I applied for (not an unconventional request). Got read receipts for both emails but no answer. TODAY (exactly 7 days later), I got the second impersonal "reject email". So, I don't know. Maybe I'm over-qualified (they prefer a Bachelors degree and I have a Masters), I came off too professional and well-versed in business operations (aka, a potential troublemaker) or my Hilton employee referral wasn't up to snuff (guilty by association).
I initially thought that maybe I didn't have a perfect "phone voice" but I know of others that work for them in this capacity, with similar voices AND mine could CLEARLY be heard on the video interview I submitted 3 weeks prior.
So back to square one with the confusion. But I figured I'd a provide a not-so-glamorous viewpoint of the hiring process for THIS particular position, and maybe find other lost souls like me that have NO IDEA as to why they weren't ultimately hired.
They hire for this job in Florida and Texas A LOT -- as in a class every month -- so turnover must be pretty high. Maybe I should count my blessings?
Interview Question – Tell me a time you didn't reach a goal and how did you deal with that -- to ensure it wouldn't happen again? (paraphrasing) Answer Question
Very Difficult Interview
Work From Home Reservation Sales Specialist Interview (Positive Experience; Very Difficult Interview)
I applied online - interviewed at Hilton Worldwide in July 2014.
Interview Details Had to fill out an online application and do a personality test along with a stimulation of working in a call center. It was really easy but time consuming because you have to listen to the whole "training" first. Shortly after that was submitted I got an email to do a video interview on hirevue. It said the process would take 70 minutes but only took around 10. Only a few questions were video related and they give you 3 minutes to answer. The rest were all "essay" questions mostly requiring yes or no responses. A week or so later I received a call to set up a phone interview. The phone interview was a few days later and very challenging. The whole process took an hour long. The questions were ones I really had to think about to come up with answers. You then have to do a role play over the phone with the interviewer. They give you the information before hand so make sure you prepare! You must go step by step through a reservation process and must ask discovery questions to determine the best room to sell. I ended up not selling the room and I was confident I bombed the interview but got a call 2 days later with a job offer!
Interview Question – Describe a time you had to come up with a new solution to something and it failed. Tell me what it was, why it failed, and what you did as a result. Answer Question
Negotiation Details – They go over the pay you decide what schedule you will be working.
Work At Home Sales and Customer Service Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Hilton Worldwide in January 2014.
Interview Details Filled out application, did mock virtual sales room call, had virtual interview with question asked by a computer and then 30 seconds to respond, called by recruiting for real interview, once interview was performed I was offered the job the following day. Interview had question about previous experience and why you would be a good candidate for the job. You were also sent a script and had to do mock reservation with the interviewer.
Interview Question – Tell me about a time a customer was upset with you and how you responded. Answer Question
Negotiation Details – There is no negotiating salary. Everyone gets the same pay coming into the job.
Interviews for Top Jobs at Hilton Worldwide