Sephora
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www.sephora.com San Francisco, CA 1000 to 5000 Employees

Sephora Seasonal Sales Associate Interview Question

"How would you handle a customer with a return?"
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Part of a Seasonal Sales Associate Interview Review - one of 183 Sephora Interview Reviews

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You want to ask them why they are returning the item, and try to recommend a replacement item. Then go through the return process, clearly explaining all the steps so that the customer knows and understands that process. Maintain a positive attitude and a smile throughout the transaction !
- Anonymous on Apr 19, 2013 Flag Response

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