J. C. Penney
3.0 of 5 1,659 reviews
www.jcpenney.com Plano, TX 5000+ Employees

J. C. Penney Customer Service Associate Interview Questions & Reviews

Updated Apr 03, 2014
All Interviews Received Offers

Getting the Interview 

51%
46%
1%

Interview Experience 

90%
6%
3%

Interview Difficulty 

34 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Anonymous Employee

I applied online and the process took 1 week - interviewed at J. C. Penney in December 2013.

Interview Details Simple enough interview just looking for seasonal help.

Interview Question – Nothing really   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Anonymous Employee

I applied online and the process took 1+ week - interviewed at J. C. Penney in March 2014.

Interview Details I applied online, was contacted a few days later to do a short over-the-phone interview. I passed the interview and she asked me to come in for a group interview. I wasn't able to make it, so I rescheduled for that next week. Then she called me back and rescheduled again. When I finally got there, all she asked me to do was role play on the sales floor. She was the customer and I was the Customer Service Associate. Then, she took me in the HR room and asked my about my availability and such. She gave me her card and told me to call if I have any questions. The next day, she called and offered me a position. I was so excited until she told me the starting wage. I asked if I could negotiate but it was only $1 more...But I took it because I needed a job. I was waiting for another company to call. But I am grateful!

Interview Question – Questions were very easy:

Why do you want to work for JC Penny?
  View Answer

Negotiation Details – I DON'T WANT TO TALK ABOUT IT

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Easy Interview

Customer Service Associate Interview

Customer Service Associate
Athens, TX (US)

I applied online and the process took 2 days - interviewed at J. C. Penney in November 2013.

Interview Details Applied online... Got an immediate interview three days later. The manager was very laid back. The main part is to show your personality. My perception of the work environment was cheesy but fun to help others.

Interview Question – I did not find it difficult because I had many years of customer service experience, but the manager who interviewed me used a circular as a prop and we role played. I needed to know how to help the "customer" get what she was intending to buy.   Answer Question

Negotiation Details – Non-existent. The manager put me to work immediately on a day that I was supposed to just be "dropping off some paperwork." I was a little embarrassed to get strait to work because I had spent the day driving in my car and I don't believe my appearance was top notch. Later, I had to go back and tell the store manager that I was getting paid the wrong amount- .25/hr less. I have not seen that it has been corrected yet. I get paid in a couple of days.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Customer Service Associate
New York, NY (US)

I applied online and the process took 5 days - interviewed at J. C. Penney in May 2009.

Interview Details I was called in to interview within a few days of applying. I interviewed with one manager, who ended up being my manager, then he took me to another room to wait. He came back within 5 minutes and offered me a position and we negotiated my pay.

Negotiation Details – We discussed my experience and what pay range I was willing to except.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Easy Interview

Customer Service Associate Interview

Customer Service Associate
New York, NY (US)

I applied online and the process took 2 weeks - interviewed at J. C. Penney in July 2011.

Interview Details There are two rounds of interviews before you get hired. They hire associates at specific times through out the year. They usually hire most of their associates through out August, then wait to hire again for seasonal positions around October, then again around mothers day if they did not keep all of their seasonal associates.

Interview Question – They will ask you a lot about the company. Be prepared to be asked specific questions about the services the company offers and the brands that they sell. In the first interview they have specific scenarios they will describe such as problems within the store you may occur on a day to day basis and will rate your response on a checklist. The second interview is more personal, they ask more questions about your personal life and why their company would be a good fit.   Answer Question

Negotiation Details – Personally I was not given an opportunity to negotiate, the way the interview is set up they already know how much they are able to offer you based off your experience. They already had a paper for me printed out ready to sign with the hourly wage.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Los Angeles, CA (US)

I applied online - interviewed at J. C. Penney in November 2011.

Interview Details I was hired during the holiday season. I highly suggest you apply during this time.. they take just about anyone, no experience required. I was called in for an interview immediately after I applied. I went in and to my surprise the lobby was filled with interviewees. Needless to say, this was a group interview. Store manager gave us a run-down of the store and asked a few questions here and there about what customer service meant etc. After this they called us one by one to discuss availability and take a copy of our ID and social security card. Waited about 2 weeks for a call back to start my training which was also in groups.

Negotiation Details – no salary negotiation

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Silverdale, WA (US)

I applied online and the process took 2 weeks - interviewed at J. C. Penney.

Interview Details My interview was quite enjoyable. The manager asked me about my previous experience, what I hoped to get out of the job, etc. It was fun to talk about wanting to help customers. It was also good to know some of the basic values of the company before the interview. Afterwards, I was hired on and given a date to start my training!

Interview Question – What is your biggest fault?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Customer Service Associate

I applied online - interviewed at J. C. Penney in April 2013.

Interview Details Very quick and formative direct or temp to hire available.

Interview Question – None to my knowledge   Answer Question

Negotiation Details – informative

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Customer Service Associate

I applied online and the process took 6 days - interviewed at J. C. Penney in May 2013.

Interview Details I applied online and was called for an interview a week later. I had my interview today walked out with the job after 15 minutes. It was like chatting with an old friend.

Interview Question – There was no difficult question.   Answer Question

Negotiation Details – No negotiations. I was satisfied with what was offered.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Associate Interview

Customer Service Associate
Carolina, PR (US)

I applied online and the process took 2 weeks - interviewed at J. C. Penney.

Interview Details After filling out the online application I was called in for an interview. You're called in with several people and go in one by one--into the employee services area--to be interviewed. I recommend a smile and good eye-contact as well as paced answering (don't rush something out!). If they liked you, they'll call you again and tell you you've been accepted. They'll give you at least a week or two weeks to gather all your paperwork (bring originals AND copies, just in case! They're very important).

Interview Question – Why do you want this job?   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at J. C. Penney

Worked for J. C. Penney? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at J. C. Penney Customer Service Associate interview questions and advice. All 34 interview reviews posted anonymously by J. C. Penney employees and interview candidates.