Glassdoor is your free inside look at KeyBank Teller interview questions and advice. All 9 interview reviews posted anonymously by KeyBank employees and interview candidates.
Accepted Offer – Reviewed Jan 26, 2013
Interview Details Applied online, they have you do a virtual teller test. HR will contact you if they want you to schedule an in branch interview. At the next interview, you will meet someone to interview you and ask you typical interview questions.
Negotiation Details – no negotiation
Accepted Offer – Reviewed Dec 02, 2012
Interview Details Apply online for a number of positions, wait for a couple weeks, get an emailed virtual job tryout, wait a week, get a phone interview, wait a week, get an interview with the District Ops Manager, wait a week, get an interview with the branch management, wait a week, get an offer and instructions to go get drug tested while they do background checks, wait two weeks, start.
Interview Question – None, all the typical questions. Hard client experience, management/coworker difficulty, great customer experience, etc. Answer Question
Negotiation Details – There was no negotiation. Was immediately told the offer stands as is.
Accepted Offer – Interviewed on Cleveland, OH (US) Oct 2012 – Reviewed Oct 18, 2012
Interview Details After completing the online application there was a Virtual Teller Tryout. Received phone screen from HR the next week. Interviewed two days later. The interview took place with the Relationship Manager as well as a Regional Manager. Interview questions were basic. Interviewers were trying to get a sense as to whether or not you could sell different services to clients. Accepted job the next day.
Interview Question –
Do you have experience meeting quotas?
Are you comfortable recommending financial services to clients?
Answer Question
Accepted Offer – Interviewed on Moses Lake, WA (US) Sep 2012 – Reviewed Oct 13, 2012
Interview Details Since I was a current client to KeyBank I heard the position and talked with the Tellers/Lead Teller about it before hand. Since they already knew me the interview was quick and easy. Alot was already known.
Interview Question – The questions were easy. Answer Question
Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?
Accepted Offer – Interviewed on Buffalo, NY (US) May 2012 – Reviewed Jun 07, 2012
Interview Details First skill test, then phone interview, then in person interview with 2 managers, then drug test.
Interview Question – Describe your abilities with a computer on a scale of 1-10. Answer Question
No Offer – Interviewed in Woodinville, WA (US) Mar 2012 – Reviewed May 02, 2012
Interview Details After completing an online application, I received an invitation to complete a 'virtual screening', which was an online series of questions ranging from questions about how you would handle specific situations (multiple choice) to 'math type' questions. After passing that screen, I was invited to an 'interview day' in their corporate office, which took place almost a month later. I've done panel interviews before (both as an interviewer and as an interviewee), but this was the first time I'd ever heard of a group interview, where there were several of us (5) who were applying for the same position in the same room, all being asked questions (individually, one at a time) by a panel of 4 or 5 company managers. (I have since learned that this seems to be fairly common in the banking industry for teller positions.) None of us was asked the same question, with the exception of some basic questions about our backgrounds and which branch we were looking to work at. All the situational questions asked of each of us were different. Following that process, which took about an hour, we took about a 10-minute break, at which point each of the managers came back and took each of us separately into a different room for a 1:1 interview. Based on the description of the job during the process, I realized that it was probably not something I wanted to do, and pretty much took myself out of the running during the 1:1 interview, however I felt comfortable during the interview and it was very well handled by all of the managers.
Interview Question – Tell me about a time when you had to deal with a difficult customer or client? What happened, how did you handle it, and what was the outcome? Answer Question
Accepted Offer – Interviewed on Buffalo, NY (US) Sep 2010 – Reviewed Feb 22, 2011
Interview Details I walked in seeking employment, resume in hand. I spoke to the client service manager, who seemed eager to take my information. I was asked to apply online and that I would receive a call. Within a week, I was called for an in person interview with the branch manager and client service manager. I was immediately offered the position with a tentative offer. Over the next three weeks, I had a phone interview with he human resources associate. She than proceeded to perform a background check and I had to schedule a drug test. When everything came back, I was able to begin employment with Key Bank.
Interview Question – Talk about any leadership experience you've had. Answer Question
Negotiation Details – This entails any position, but to always aim high. I was told initially that this was an entry level position paying no more than ten dollars per hour. I than said I couldn't take anything less has eleven. During he process, they were very impressed with my sales experience and wanted to place me in a different position but a different offer was not made. Then requested another dollar added on to my hourly pay for additional responsibilities.
Accepted Offer – Interviewed in Mar 2010 – Reviewed Feb 14, 2011
Interview Details My first interview was a one on one and she mostly asked me about my background and some senerio questions. The whole thing was probably 30 mins. After 2 weeks I got my second interview and they asked more in depth questions like my skills and a few senerio questions. 2 days later I got the acceptance call :)
Interview Question – How would you handle a coworker not doing her job? Answer Question
No Offer – Interviewed in Seattle, WA (US) Mar 2009 – Reviewed Feb 10, 2011
Interview Details The interview was typical, but you need to be prepared to answer some (I now understand) typical questions sometimes asked by an interviewer, such as "Describe to me a difficult situation you encountered in a former workplace, and how you were able to coordinate efforts with your co-workers to resolve the diffuculty".
Interview Question – Describe a difficult situation you have faced at a former employer, and what steps you and your co-workers took to overcome the difficulty? View Answer
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