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Liberty Mutual Insurance Interview Questions

Updated 14 Apr 2015
Updated 14 Apr 2015
788 Interview Reviews

Interview Experience

Interview Experience

60%
22%
16%

Getting an Interview

Getting an Interview

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22%
6%

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Accounts Payable Team Leader Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency – interviewed at Liberty Mutual Insurance (London, England) in February 2015.

    Interview

    Asked to follow a specific pattern, talk about Liberty as a company and the role they offer. Asked very little about myself, not interested to get to know the candidate. It was not a two ways interview, dismissive behavior from one of the interviewers, sometimes intimidating and offensive.

    Interview Questions

  2.  

    Interview

    Had a phone interview and was followed up with a final round in office on Valentine's Day. Had 2 one-on-one behavioral interviews and a 45-minute job shadow. The day ended with a business case, which was pretty difficult. It is a fairly high pressure environment with the case.

    Interview Questions

  3.  

    BI Analyst Interview

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at Liberty Mutual Insurance (London, England) in October 2012.

    Interview

    Already upon entering the positive atmosphere between employees was noticeable, while I was waiting in the lounge area, as this division (internal services) had no reception. I was working at a miserable insurance company at that moment, and seeing people joke around almost made me cry :) The interview itself was with IT and Finance PMs, both lovely people. One of them used to be a contractor turned permanent employee, always a good sign. The interview was very fun, both professional question and a fairly deep conversation; we got into topics like unhappiness rates of patent lawyers and some other things that naturally followed my comments about how content people are in that office :)
    I didn't get an offer, as I lacked some of the skills required, but it was one of the most enjoyable interviews. If a role of my caliber would come up again, I would not hesitate to apply. Interestingly, smart senior-level employees at my then-employer were leaving it for Liberty.

    Interview Questions

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  5. Helpful (3)  

    Assistant Director Advanced Analytics Interview

    No Offer
    Negative Experience
    No Offer
    Negative Experience

    Application

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview

    I was contacted the next day after I applied and a phone screen was scheduled. However, on the day of the phone screen, nobody called. I tried to email the HR contact a couple of times after that and got no reply. It's okay if they would like to move forward to other candidates. But it's very unprofessional to just handle a scheduled phone screen like this. I don't think I would want to pursue any jobs with Liberty Mutual in the future.

  6.  

    Claims Specialist Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview

    Phone interview first and then an in person interview. Both a lot of behavioral questions asked throughout. Make sure to have specific examples. Everyone was very nice at the interview although the questioning was intense.

    Interview Questions

    • When did you have to make a decision without all the information needed?   Answer Question
  7. Helpful (1)  

    Bodily Injury Claims Specialist Interview

    No Offer
    Neutral Experience
    No Offer
    Neutral Experience

    Interview

    Phone interview. The interviewer was very professional and scripted. There was no telling whether any kind of rapport was built. Interviewer was very nice and explained the opportunity for advancement, that the benefits are very good. Asked what I am currently making. Describe your current daily duties. Why Liberty Mutual. How I deliver bad news. Waiting on a call back. Said it would take a week for the information taken in interview to move on to next step.

    Interview Questions

  8.  

    Senior Claim Specialist Interview

    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Liberty Mutual Insurance (Trenton, NJ (US)) in April 2015.

    Interview

    Received very professional call from Talent Acquisition who sincerely appeared to want to get me placed in the best match for my skill set. Prompt response/organized. Follow up interview set up in a week. Knowledgeable anout the kob and company.

    Interview Questions

    • Tell me about a case where you were able to get a great result.   Answer Question
  9.  

    IT Analyst Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 5 weeksinterviewed at Liberty Mutual Insurance (Seattle, WA (US)) in April 2015.

    Interview

    I saw their posting on my school's career website and submitted my application on their website. The total time from application submission to offer is about 5 weeks. Recruiter contacted me 2 weeks after my submission. I had 3 interviews in total (screening with HR, manager, current employees in department I'm potentially being hired into), and they were via video (MS Lync) and phone. All of the people I talked to were really nice, and I was able to ask them a lot of questions about the company as well as the position I'm applying for. They ask you about your experiences and skills, and they ask some general technical questions but no coding. You will be communicating with the recruiters through the whole process.

    Interview Questions

    • Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.   Answer Question
    • Tell me about a time when something unexpected happened and how you changed your plans to handle it.   Answer Question
  10.  

    Customer Service Representative-Commercial Claims Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Liberty Mutual Insurance (Mishawaka, IN (US)) in April 2015.

    Interview

    The first step was a brief phone interview with the HR recruiter. At the conclusion of this call, a second interview (at the call center) was scheduled for 3 business days later. The recruiter said to plan for a 2 hour commitment. Upon arrival I was greeted by the local HR rep who had me sit and listen in to an experienced CSR take two calls. Then came back-to-back interviews with the HR rep and the department manager. All in all I was done in just over an hour. The recruiter called me 4 business days later to tell me they chose to pursue other candidates who had more flexibility in their schedules to work evening hours. All in all it was a positive experience because the recruiter was helpful in identifying other potential opportunities within the company.

    Interview Questions

    • How would you handle the inevitable boredom that comes with working in a call center?   Answer Question
  11. Helpful (2)  

    Underwriting Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Liberty Mutual Insurance.

    Interview

    I applied for a summer underwriting intern position in San Francisco.
    The preliminary interview was over the phone with a recruiter and then there was an in-person interview with the hiring managers.
    One of the interview questions was:
    Describe a time when it was important for you to develop a relationship and how you developed that relationship.

    Interview Questions

    • Describe a time when it was important for you to develop a relationship and how you developed that relationship.   Answer Question

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