Nordstrom Interview Questions

Updated 22 Oct 2014
Updated 22 Oct 2014
1,077 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied in-person – interviewed at Nordstrom.

    Interview Details

    The hiring and interview process was a bit lengthy but pretty straight forward. I applied and shortly after, got called to do a phone interview. After doing well with my phone interview, I was then called back in for a one-on-one interview with the head of HR. She was the same person that conducted my phone interview. She basically asked me typical retail interview questions and tested me on my customer service skills.
    After that interview, I had one last interview with my soon to be manager. She asked me a few more retail and customer service related questions and then asked me to do some on the spot selling in her department. It was pretty simple and actually kind of fun. All-in-all, it was a success. I got the job!
    Just smile, be confident and remember the customer is always right!

    Interview Questions
    • What would you say to a customer that was trying to return something that was obviously not from the store?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Commissioned Sales Associate Interview

    Anonymous Interview Candidate in Seattle, WA (US)
    Anonymous Interview Candidate in Seattle, WA (US)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Nordstrom.

    Interview Details

    I first had a phone interview with Human Resources which was approximately 20 minutes or so. At the end of the phone interview I was offered to schedule an in person interview with upper management, I accepted. The in person interview took approximately 30 minutes. Both were very pleasant and personable women, very professional, honest and informative.

    Interview Questions
    • Standard questions. Helps to remain calm and comfortable, not too relaxed and makes a huge difference to review the company web site and know all about their values, mission and goals.   Answer Question
    Negotiation Details
    n/a
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Department Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at Nordstrom.

    Interview Details

    one interview with the store manager. This was as transfer from one store to another so the interview process was a bit easier than most. As long as your confident that you knowledge and experience necessary for running a department and show that you know what you are doing you will pass the interview easily.

    Interview Questions
    Negotiation Details
    negotiated salary
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    open interview was where I picked 3 departments to interview with. The second dept gave me the job. Very loud in room when interviewing with managers. Was asked about a time when I had a hard to sell item.

    Interview Questions
    Accepted Offer
  6.  

    Program Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Nordstrom.

    Interview Details

    First step is a phone interview with recruiter. Next is a phone interview with hiring manager. This one was surprisingly short (<30 minutes) filled with easy questions. Final was in-person interviews in downtown Seattle, half day with several employees of varying responsibilities.
    Some of them were really nice and I could see myself enjoying working with them. I saw how the Nordstrom culture permeated through them. One was quite cold with general communication difficulties, former Microsoft. In fact, there seemed to be two types of people there. Those who had been with the company for a while and those from Microsoft who recently joined. There seemed to be be some upheaval within IT lately - staff turnover and new leadership. So there was a great deal of confusion among the staff and seemingly doublespeak from the leaders.
    The questions that were asked were easy to answer, but you will have to tolerate the uncertainty within the organization to survive there. May be good, may not be.

    Interview Questions
    Reasons for Declining

    Did not like the emerging Darwinian culture.

    Declined Offer
    Negative Experience
    Easy Interview
  7.  

    Nordstrom Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Nordstrom.

    Interview Details

    Phone Interview with HR
    Interview with department manager
    Interviewed with Assistant Manager
    Then interviewed with Department Manager
    Got in a call in about a week
    Accepted Job offer
    Started New Hire Process in a week

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online and they sent an email to set up a phone interview. The phone interview was very basic, took about 10 minutes. She asked questions like: Why Nordstrom? Would you excel in a competitive based work environment? Tell me about a time you had a angry costumer and how did you deal with it? They said they would send out an email in about a week to let me know about the next steps in the process, but I haven't heard anything and its been 2 weeks.

    Interview Questions
    • Tell me about a time where you were being compared to someone else, and how did you handle that situation?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Initially I had a very good experience with the interview process. The intitial contact was timely in response to my application, and the first round open interview went very well. I was called back within 24 hours for a second interview with the department manager. I felt that went well also, despite the manager being 20 minutes late to start the interview, and was told by the manager I would hear back from her whether I got the job or not by the next day. After that I heard nothing at all, from any one in the company. I called back two days later to speak with the manager and left a message and still never received any response or returned call. I'm disappointed to not have been hired, but moreso with the lack of communication after my second interview. I don't think that indicates a symptomatic fault in Nordstrom itself, but certainly with a manager who only had to decide between 3 candidates.

    Interview Questions
    • What is the most competitive environment you have ever been a part of? What is one example of how you helped a client with high expectations?   Answer Question
    No Offer
    Neutral Experience
  10.  

    Assistant Department Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview with HR
    Interview with department manager
    Interview with store manager
    Lots of scenario type of questions.
    For example customer issue.. Working on a team... Commission selling
    Letting them know early on that you want to grow with the company is a golden star from the start of the interviewing process.

    Interview Questions
    • What is the hardest customer situation you have ever had go deal with? And what was the outcome?   Answer Question
    Negotiation Details
    No negotiating
    Accepted Offer
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate in Palo Alto, CA (US)
    Anonymous Interview Candidate in Palo Alto, CA (US)
    Application Details

    I applied online. The process took a weekinterviewed at Nordstrom.

    Interview Details

    Brought in for an interview with several managers. Asked questions that were similar to previous managers. The managers were very nice and encouraging. It was a pretty laid back interview, I felt very comfortable and relaxed. Once we interviewed with one manager, we went back to a common room in which we waited for the next manager to come and get us.

    Interview Questions
    • Not many difficult questions, just more questions about past experiences.
      "Why do you want to be in sales?"
        Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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