PNC Financial Services Group
PNC Financial Services Group Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Teller (41)
- Bank Teller (36)
- Intern (24)
- Financial Sales Consultant (23)
- Customer Service Associate (21)
- Customer Service Representative (13)
- Financial Specialist (11)
- Branch Manager (10)
- Summer Analyst (9)
- Financial Analyst (8)
- Accel Program (8)
- Financial Advisor (6)
- Corporate Banking (6)
- Teller I (6)
- In-Store Financial Sales Consultant (6)
- Business Banker (6)
- Financial Consultant (5)
- Operations Specialist (5)
- Business Analyst (5)
- Part Time Teller (4)
- Summer Intern (4)
- Underwriter (4)
- Market Risk Analyst (3)
- Operations Analyst (3)
- Assistant Branch Manager (3)
- Finance Intern (3)
- Teller Supervisor (3)
- FSC (3)
- Risk Management Intern (3)
- Part-time Teller (3)
Part-time Teller Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at PNC Financial Services Group.
Interview Details You're first contacted by the recruiters assistant, then you fill out more online surveys, then you interview with the actual recruiter and fill out some more online surveys. After all that you finally get to interview with an actual person. You are then scheduled to take your drug test and recieve you're first day of training dates. It was a rather lenghty process.
Interview Question – Describe a situation when you were under stress and how did you handle it? Answer Question
Negotiation Details – 48hrs
Debt Collector Interview (Neutral Experience)
Interviewed at PNC Financial Services Group
Interview Details It was a team interview with two supervisors who didn't know jack and were just following a script. Then I had to take a drug test and then training on the phone system. it was fun... not
Negotiation Details – None
Bank Teller Interview (Neutral Experience)
I applied online and interviewed at PNC Financial Services Group.
Interview Details Submitted a resume online - heard back about two weeks later. I was contacted by the HR department via email and set up a phone interview. Then there was a online personality test.
Interview Question – Describe a time when you had to deal with a difficult coworker Answer Question
Customer Service Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at PNC Financial Services Group in August 2014.
Interview Details Applied online. A few days later, I received an email with a link to set up a phone interview. The recruiter called at the scheduled time and asked a series of questions to determine eligibility for the job (How many years have you worked in a customer service role? How many years cash handling experience do you have? Have you ever been fired from a job?). The questions seemed a bit rushed, but recruiter was very friendly through the entire process.
She also told me more about the job, stating that it was an entry level position and that the pay was $10 per hour. Since this was below my minimum salary requirement, I declined to go further in the interview process.
Interview Question – Tell me about your experience with meeting sales goals. Answer Question
Reason for Declining – Didn't feel the pay was competitive for the skills they were seeking in the job description. Company was only offering $10 per hour. Taking this job would have meant lowering my pay by one third.
Customer Service Representative Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 months - interviewed at PNC Financial Services Group.
Interview Details The interview process was a bit lengthy (total of 2 months I'd say). I completed an application then two weeks later, I was called back for a phone interview. I passed the first phone interview, then they scheduled me for an additional phone interview. I passed the second interview that I passed and was told to come in for a group interview. The group interview was a large room filled with about 20-25 people. The groups were then separated by 4-6 people per group in different rooms through out the building with a PNC team lead. During the group interview, we were asked scenario questions, and were told to be ourselves. Following a week later, I was called back with a job offer.
Interview Question – The group interview was the most challenging of all Answer Question
Negotiation Details – No, but due to my experience they negotiated a fair pay for me.
Teller Branch Supervisor Interview (Neutral Experience)
Interviewed at PNC Financial Services Group
Interview Details Submit app online received call from HR rep. Had telephone interview with HR rep. Had in person interview with branch manager then in person interview Regional manager and SSSM. The received call from HR rep with offer.
In-Store Financial Sales Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at PNC Financial Services Group.
Interview Details Received an invitation to a group interview after soon after completing an online application. Group interview took place within a week. Was offered the position a few days after the group interview.
Interview Question – All questions were fairly standard and specific to sales goals and accomplishments. Answer Question
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online - interviewed at PNC Financial Services Group in July 2014.
Interview Details The whole process took about 4 weeks, I applied online and got a call back from a recruiter, I answered a few interview questions then was sent an assessment to my email. After I completed the assessment I was sent another email to schedule and interview time. The interview was a group interview which is what screwed me up because I'm horrible at public speaking.
Interview Question – Tell me about a time you provided 5 star customer service Answer Question
Loan Support Specialist II Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at PNC Financial Services Group in March 2013.
Interview Details The interview was a panel interview (4 supervisors) who took turns asking me behavioral questions; such as, "tell me about a time you had a conflict with a co-worker, one positive/one negative about yourself, etc."
Interview Question – It was pretty average interview, nothing was unexpected. Answer Question
Financial Specialist II Interview (Positive Experience; Easy Interview)
I applied online and the process took 4+ weeks - interviewed at PNC Financial Services Group in June 2014.
Interview Details After submitting my resume i received a call from a recruiter within a week, and he walked me through the process, he was the best recruiter i have ever worked with, he really was focused on helping me be as well prepared as possible. I had a phone interview with him, and he set-up the face-to-face interview with my would-be manager. That interview was scheduled for a week later, and lasted about an hour. I heard from the recruiter within an hour as to how it went. He then set-up the next face-to-face interview which was at the local branch i was applying for with my manager, the branch bank manager, and financial advisor. At this point my manager had approved me, and was more on "my side" as the branch manager interviewed me. I heard the results of that interview within an hour, and was made an offer about 36 hours later.
Interview Question – Why do you want to work at a bank, and then specifically PNC? Answer Question
Negotiation Details – Very smooth. I worked with the recruiter through the whole process, and was very much an advocate for me with the higher-ups making the call.
Interviews for Top Jobs at PNC Financial Services Group