PNC Financial Services Group

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PNC Financial Services Group Teller Interview Questions & Reviews

Updated Mar 18, 2014
All Interviews Received Offers

Getting an Interview  

94%
1%
1%

Interview Experience  

75%
13%
10%

Interview Difficulty  

Average Difficulty
41 candidate interviews Back to all interview questions
Relevance Date Difficulty
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2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Teller Interview

Teller

I applied online and the process took 1 week - interviewed at PNC Financial Services Group.

Interview Details Phone interview asking about experience, then met with Branch Manager

Interview Question – Where do I want to go with my career.   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Teller Interview

Teller
West Dundee, IL (US)

I applied online and the process took 3 weeks - interviewed at PNC Financial Services Group in June 2011.

Interview Details initial phone interview, followed by an assessment then a face to face interview, sometimes followed by a second face to face interview

Interview Question – Name a time you had to deal with a difficult customer and you overcame it?   Answer Question


No Offer

Neutral Experience

Teller Interview

Teller

Interviewed at PNC Financial Services Group

Interview Details Filled out the application online, and received a phone call from the local "recruiter". Short phone interview with simple questions such as: "Why do you want to work for PNC", "Have you ever had to up-sale with clients". This led to a face-to-face interview with the bank manager and head teller at the branch I applied for. The interview lasted about an hour and consisted of sales, team and leadership questions.

Interview Question – Describe a time that you had a project, and it didn't end well? Or you didn't finish it on time?   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Teller Interview

Teller

I applied online and interviewed at PNC Financial Services Group.

Interview Details Great Hiring and Interview process they involve everyone needed.

Negotiation Details – Not stressful or hard they were very firm!!


3 people found this helpful

Accepted Offer

Neutral Experience

Teller Interview

Teller

I applied online and the process took 2 weeks - interviewed at PNC Financial Services Group.

Interview Details HR rep calls you and does a quick phone interview then sets you up with the Branch manager for a formal interview at the branch you will be working.

Interview Question – Was there a time you ever went out of your way to help a customer? When? What did you do?   Answer Question

Negotiation Details – Not able to negotiate hourly wage


3 people found this helpful

No Offer

Positive Experience

Average Interview

Teller Interview

Teller
Philadelphia, PA (US)

I applied online and the process took 1+ week - interviewed at PNC Financial Services Group in September 2012.

Interview Details The phone interview ran for about 10-15 minutes. We reviewed the job description and then compared it with my resume. My Interview process is tomorrow at 6pm. It is a group interview.

Interview Question – The most difficult question was when they asked for my hardest decision with my last job.   View Answer


1 person found this helpful

No Offer

Positive Experience

Easy Interview

Teller Interview

Teller
Bloomfield Hills, MI (US)

I applied online and the process took 3 weeks - interviewed at PNC Financial Services Group in July 2013.

Interview Details Did an online app. Was emailed less than a week later to set up a telephone interview. The recruiter mainly told me the starting pay and asked why I wanted to leave my current job. He sent me a link for an assessment. After I finished that I was sent a link for an application. A few days later I got a call to set up another phone interview. That interview was questions about my strengths, qualities, etc. I was contacted by phone again to set up an in person interview. I completed that. The interviewers were very informative. Was sent an email the following week notifying me I was not selected for the position.

Interview Question – Why do you want to work for our bank versus other banks?   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller
Whitehouse, OH (US)

I applied online and the process took 1 week - interviewed at PNC Financial Services Group in February 2012.

Interview Details I had a phone interview first with questions about my previous experiences. They wanted to know what I did at my previous jobs and why I left. Next I was setup for an in person interview with the Branch Manager and Teller Supervisor. The interview was over an hour but it was a very positive experience. The Branch Manager had a lot of questions about my sales and customer service experience. They explained the process of becoming a teller and what the job includes. The Teller Supervisor asked me questions about my cash handling experience.

Interview Question – I think the phone interview was more difficult because they asked those same questions of explain a customer service issue and how you dealt with it. It's hard when you are on the spot to remember details and quickly explain it.   Answer Question

Negotiation Details – They called and offered me the position


2 people found this helpful

Accepted Offer

Neutral Experience

Teller Interview

Teller

Interviewed at PNC Financial Services Group

Interview Details The interview was quite simple, and you are contacted after filling out an online application. When you walk in the branch, everyone is dressed professionally and you immediately sense that these are very genuine people. The interview was brief, just going over the resume information. They want to get a feel for how well you will fit in, because the company is made of very close knit groups of employees.

Interview Question – We're looking for a real firecracker to keep the atmosphere in the office booming, are you a good fit?   Answer Question

Negotiation Details – There was no negotiation phase for this job; all salaries are on a tiered system.


1 person found this helpful

No Offer

Negative Experience

Average Interview

Teller Interview

Teller
Boca Raton, FL (US)

I applied online - interviewed at PNC Financial Services Group in February 2013.

Interview Details Filled out online application and the next morning an HR woman called me asking very basic questions such as "do you have cash handling experience" very yes/no questions. Was more like a screening not an interview. Also asked what I wanted to make hourly. I told her 15 just to see what happens and she told me 10-12 would be more realistic. I was then sent a psychological assessment. One of those "never, sometimes always" type tests. 2 days later an HR rep called me and left a message. I called her back, she didn't answer, I left a message. Called her again the next day, no answer. Finally on the third day she answered and she interviewed me. Basic questions about customer service, difficult customer, following company rules. She sent my info to a local branch and they agreed to interview. She forgot to send me my bank location for the interview. I wasn't able to get a hold of my HR lady so I had to call customer service, who called HR, who called my HR lady who called me from her cell phone to tell me she forgot and will send it later.

Anyway, the actual interview was awkward. The moment I sat down I felt like I wouldn't get the job. Sat with assistant GM and GM. Asked me a million and one questions about customer service to the point where I ran out of experiences and didn't know what to say anymore. I'm unsure what they were trying to get out of me. I stayed and smiled and finished the interview but it was just plain weird. I did learn the GM's favorite restaurant and where the woman who was interviewed before me lived...

I don't think I'll be getting a call back

Interview Question – None really just a million variations of "how do you sell, how do you deal with difficult customers... "   Answer Question

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