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Press Ganey Interview Questions

Updated 24 Feb 2015
21 Interview Reviews

Interview Experience

Interview Experience

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38%
33%

Getting an Interview

Getting an Interview

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9%

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Press Ganey.

    Interview

    I was contacted 2-3 weeks after applying to set up a phone interview. The phone interview was with a young HR rep who was nice enough but clearly just reading off a list of basic questions and typing my answers. Not a lot of interaction. The phone interview lasted about 20 minutes, and the HR rep said she would be sending the info to management who would then make decisions about candidates to invite to in-person interviews. She said that she would be in contact within a week to notify me whether or not I would advance to the next round. After two weeks of not hearing anything, I reached out to her to ask whether the position had been filled or if she had any updates, but it has been a week and I have still not heard back.

    The experience has been very unprofessional.

    Interview Questions

    • Phone interview questions were pretty standard. Mostly about experience dealing with clients.   Answer Question
  2.  

    Counsel Contracts Interview

    Anonymous Employee in Chicago, IL (US)
    No Offer
    Neutral Experience
    Easy Interview
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Press Ganey (Chicago, IL (US)) in January 2015.

    Interview

    Submitted an online application, and received an email within the week to set-up a phone interview with the internal recruiter. Had a good conversation, and was told I would likely move on. But, unfortunately, it looks like they were already far enough along in the recruitment process that they had interviewed a set of candidates in-person already, and selected one of those candidates. The recruiter responded with this information quickly, but I was disappointed that they interviewed me when they already were that far along in the decision-making.

    Interview Questions

    • Asked to provide an idea of previous experience, and why I was looking to make a transition.   Answer Question
  3.  

    Account Manager Interview

    Anonymous Employee in South Bend, IN (US)
    Declined Offer
    Negative Experience
    Average Interview
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Press Ganey (South Bend, IN (US)) in October 2014.

    Interview

    There was a video interview, followed by in person interviews. The interviews weren't bad, but the video one was pretty weird and a little awkward. I was told by a friend who is currently an Account Manager, to apply for the position. Although he was always stressed out and venting about the high volumes of work, he always said they had good benefits and there is room to grow there.

    I got offered a position starting at 38K annually, eligible for yearly raises, and thought it was a joke. For the amount of work that they seem to do, that is not worth the work. I would be taking a major pay cut, so in the end, I had to decline.

    Interview Questions

    • It was pretty straight-forward. They asked for examples of times when I've had to do this or that. Typical   Answer Question

    Reasons for Declining

    Pay was far too low.

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  5.  

    Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 3 weeksinterviewed at Press Ganey.

    Interview

    This was a 2 step process: phone interview, followed by a 2 hour onsite interview that consisted of 2 panels. I was a little intimidating, but they tried to make me as comfortable as possible.

    Interview Questions

    • It was very straight forward. They asked background questions and things like "explain a time when you had to get someone to do something they didn't want to do".   Answer Question

    Negotiation

    There was no negotiation

  6.  

    Accepted Offer
    Accepted Offer

    Application

    I applied online – interviewed at Press Ganey.

    Interview

    Interview process happened in one day. First did a group interview where Human Resources Manager spoke mostly about the company and asked each of us different question. I was with three other people. Second round was individual interviews with two management professionals. Very easy and basic questions to make sure you understood the importance of confidentiality and could handle conflict resolution with callers.

    Interview Questions

    Negotiation

    No room for negotiation.

  7.  

    Graphic Designer Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Press Ganey in February 2014.

    Interview

    Terrific communication. Relaxed interviewing atmosphere. Friendly and easy to talk with. Discussed company culture, history and future. A great company and wonderful team of people. It would be an honor to be part of such a great company.

    Interview Questions

  8.  

    Administrative Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Application

    I applied through an employee referral. The process took 6+ weeksinterviewed at Press Ganey.

    Interview

    I had to interview with 5 different people,and at the end of it my manager knows nothing about my job. So odd, it took forever!!!

    Interview Questions

    Negotiation

    no salary negotion

  9. Helpful (2)  

    Account Manager Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Average Interview
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 3+ weeksinterviewed at Press Ganey.

    Interview

    Panel style interview. More like an interrogation and intimidation. Ridiculous. Heard they do not do these any more, but still tag team you with 3 or 4 people.

    Interview Questions

    • You have 5 minutes to get as much information about the prospect next to you and then present this person to the group.   Answer Question

    Reasons for Declining

    Not enough pay

  10. Helpful (1)  

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Press Ganey.

    Interview

    Long and drawn out. Had to pester HR to schedule and to receive feedback. Interviewed for over 4 hours of my time and have yet to receive any feedback, offer or even next steps. However, the time spent during the interviews went very well. The people seemed committed, hard working and very smart. The interviews had all the hallmarks of 'things going well". Very surprised to have not heard a thing...no choice but to blame a low functioning recruiter/ HR person.

    Interview Questions

    • The questions were designed to get a real feel for your personality, often lead with "Tell us about a time when..."   1 Answer
  11.  

    Account Manager Interview

    Anonymous Interview Candidate in South Bend, IN (US)
    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Press Ganey (South Bend, IN (US)) in January 2013.

    Interview

    They first conduct a telephone interview and then select people to come into the office and meet with all of the account management team managers and one person from HR (usually the person who you did the phone interview with) who need people/are short people on their team. After the interview the managers meet to discuss pros and cons of each potential employee and argue over who gets who on what team. Most account mangers last less than one year before moving to another company. The account management position has a very high turnover rate. During the interview the managers take turns reading from a paper of preexisting behavioral interview questions, each then take notes to aid them in their discussions and decision making process later. This is a process driven company and they have a specific process to follow for every task, including very heavy documentation and checklists to complete for EVERY process. They like details and are looking for very detail oriented people.

    Interview Questions

    • This is a pretty straight forward behavioral interview. Just look up behavioral interviewing on the web if you are unsure or have not participated in a behavioral interview, and you'll be good to go.   Answer Question

    Negotiation

    They do not negotiate salary with account managers. It is a take it or leave it job offer, and that is a company wide thing in the account management department.

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