Ritz-Carlton Interview Questions & Reviews

Updated Aug 1, 2014
Updated Aug 1, 2014
75 interviews

Interview Experience

Interview Experience

64%
23%
12%

Getting an Interview

Getting an Interview

71%
12%
6%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1. 1 person found this helpful  

    Housekeeping Interview

    Anonymous Employee  in  Phoenix, AZ (US)
    Anonymous Employee in Phoenix, AZ (US)
    Application Details

    I interviewed online - interviewed at Ritz-Carlton in July 2014.

    Interview Details

    I done an application on-line was called in for a interview, I was asked a lot of questions.the way they was acting I really thought I had the job. I spent over 4hrs there for the interview meeting everyone. They said they would call or send an E-Mail, well I learned if you get a E-Mail that you didn't get the job. I have over 2yrs in housekeeping guess I wasn't good enough for there company. Keep on looking.

    Interview Questions
    • Asked the most memorable time I have ever had with a customer. I had many   Answer Question
    No Offer
    Average Interview
  2.  

    Server Interview

    Anonymous Interview Candidate  in  Aspen, CO (US)
    Anonymous Interview Candidate in Aspen, CO (US)
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Ritz-Carlton.

    Interview Details

    Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.

    Interview Questions
    • "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer".   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Guest Services Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Ritz-Carlton.

    Interview Details

    There will be an online Assessment where you need to type out the answers, which you need to provide your job experience and reason for applying the job, then first round of interview with the HR Manager, followed by interview with the Front Office Manager

    Interview Questions
    • Assessment question where you have to provide scenarios for each situation   Answer Question
    Accepted Offer
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  5. 1 person found this helpful  

    Commis-Kitchen Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Ritz-Carlton in July 2014.

    Interview Details

    Got an email from the executive chef and offered me for a position.decided to accept the position. Then a few a days after we had an informal chat/interview. Then afterwards received an email from the hr personnel, scheduling a new interview via skype. Had skype interview and questions were all about practical and work situations. After the interview a got a call from a hr personnel asking for some documents or I think some background checking. And said that I'll be notified after 2 days. But its already a week still dont get any feedback from them....

    Interview Questions
    • Whats the toughest decision you had made recently in your life?   Answer Question
    • Give me a time that you have to work with professionals at work?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Loss Prevention Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Ritz-Carlton.

    Interview Details

    I got a email saying I was selected to be interviewed for the position. Given the fact that I was overseas and all flights were booked, I had to tell the person conducting the interview she was quick to schedule a phone interview. I did the phone interview it was about 45mins. She started by telling me about the job her expectations. She laid it all out on the table. Then she moved on to the situational questions and she told me she wanted direct answers to a situation that I previously encountered. No use of the "I always do this" more like in this situation. It was intense kept me on my toes but it was good. I moved on to the second stage an interview with the director!

    Interview Questions
    • Have you ever helped someone complete there work?   Answer Question
    • Have you done something wrong/ made a mistake at work how did you treat the situation   Answer Question
    • A conflict arise between yourself and a coworker how did you handle it   Answer Question
    • What's your greatest strength and an area of opportunity for growth   Answer Question
    Accepted Offer
    Positive Experience
  7.  

    SPA Concierge Interview

    Anonymous Interview Candidate  in  Los Angeles, CA (US)
    Anonymous Interview Candidate in Los Angeles, CA (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Ritz-Carlton in November 2012.

    Interview Details

    I e-mailed my resume and cover letter to the spa hiring manager. Within the week I received a phone call asking me to come in for an interview. I was interviewed by a spa manager and a spa supervisor. The interview questions were like many I've had before, similar to Starbucks. They asked situational questions such as, "Describe a difficult situation you've been in at work and how did you overcome it." I was formal but not too intense.

    Interview Questions
    • I cannot remember my most difficult question, but I know that I studied general interview questions online before I went in for my interview and that was enough to help me answer smoothly.   Answer Question
    Negotiation Details
    There was no negotiation phase. I was please with the hourly rate that they offered me.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    SPA Concierge Interview

    Anonymous Interview Candidate  in  Orlando, FL (US)
    Anonymous Interview Candidate in Orlando, FL (US)
    Application Details

    The process took 6 days - interviewed at Ritz-Carlton in January 2012.

    Interview Details

    I applied through a job hiring board and received an invitation to take their assessment. Three days later, I had a phone interview with a HR representative. She then invited me to come in for an interview. It was on a Saturday when I met with the assistant spa manager and the spa assistant director. They escorted me to the second floor of the spa where I received a tour.

    After that, I was asked a few questions before they proceeded to tell me about the benefits of working for the company. Two days later, I was offered the job.

    Interview Questions
    • Describe a time where you went above and beyond for someone   Answer Question
    • Describe a time where you were faced with a difficult task   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Member Experience Concierge Interview

    Anonymous Interview Candidate  in  Jupiter, FL (US)
    Anonymous Interview Candidate in Jupiter, FL (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Ritz-Carlton in November 2013.

    Interview Details

    Long process with many interviews with admin. Detailed questons. Provide examples on several situations in professional environment with customer service. The process takes a long time as it was in season and the managers were very busy.

    Interview Questions
    Negotiation Details
    no negotiation the pay is what it is and you accept or not
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    MSE Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is slow. The online tests is very lengthy.
    The interview at property had three managers present: HR Manager, Hotel Manager and Director of Banquets.
    Many questions were asked regarding opportunity moments and how it was fixed and turned into a a happy guest.

    Interview Questions
    • What was the way you worked with an opportunity that you had to fix but you didn't create?   Answer Question
    Negotiation Details
    42,000
    Accepted Offer
  11.  

    SPA Conciege Interview

    Anonymous Interview Candidate  in  Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Ritz-Carlton in January 2010.

    Interview Details

    Must apply online, through company website. You will have to take a survey at that time. Be prepared to spend at least 30 minutes or more. If your application makes it through the filters it gets passed on to the Depatment Manager, who usually conducts interview via phone and then in person. There is corporate guidelines, criteria and questions for each position that the Manager will follow.

    Interview Questions
    • Give me a situation where you had to deal with a diffucult customer and tell me how you handled it.   View Answer
    Negotiation Details
    Very simple, they pay this and you take it or leave it. Not usually a negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview

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