Ritz-Carlton Interview Questions

Updated 16 Sep 2014
Updated 16 Sep 2014
75 Interview Reviews

Interview Experience

Interview Experience

64%
23%
12%

Getting an Interview

Getting an Interview

71%
12%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Pastry Cook Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 weeks - interviewed at Ritz-Carlton.

    Interview Details

    I sent HR my resume, who then sent it to the Pastry Chef. He contacted me about setting up an interview. The interview consisted of a variety of behavioral questions, along with a couple questions about my background and interests. After my interview with the Pastry Chef, I was contacted again to speak with the HR Manager and the General Manager.

    Interview Questions
    • The questions were basic, just make sure you have a couple scenarios in your mind prior to the interview. For example: a time you had to work within a group, a time you made a mistake and how did you fix it, etc.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Average Interview
  2.  

    Server Interview

    Anonymous Interview Candidate  in  Aspen, CO (US)
    Anonymous Interview Candidate in Aspen, CO (US)
    Application Details

    I applied online. The process took 4 weeks - interviewed at Ritz-Carlton.

    Interview Details

    Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.

    Interview Questions
    • "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer".   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Guest Services Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Ritz-Carlton.

    Interview Details

    There will be an online Assessment where you need to type out the answers, which you need to provide your job experience and reason for applying the job, then first round of interview with the HR Manager, followed by interview with the Front Office Manager

    Interview Questions
    • Assessment question where you have to provide scenarios for each situation   Answer Question
    Accepted Offer
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  5.  

    Loss Prevention Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Ritz-Carlton.

    Interview Details

    I got a email saying I was selected to be interviewed for the position. Given the fact that I was overseas and all flights were booked, I had to tell the person conducting the interview she was quick to schedule a phone interview. I did the phone interview it was about 45mins. She started by telling me about the job her expectations. She laid it all out on the table. Then she moved on to the situational questions and she told me she wanted direct answers to a situation that I previously encountered. No use of the "I always do this" more like in this situation. It was intense kept me on my toes but it was good. I moved on to the second stage an interview with the director!

    Interview Questions
    • Have you ever helped someone complete there work?   Answer Question
    • Have you done something wrong/ made a mistake at work how did you treat the situation   Answer Question
    • A conflict arise between yourself and a coworker how did you handle it   Answer Question
    • What's your greatest strength and an area of opportunity for growth   Answer Question
    Accepted Offer
    Positive Experience
  6. 1 person found this helpful  

    Housekeeping Interview

    Anonymous Interview Candidate  in  Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I applied online - interviewed at Ritz-Carlton in July 2014.

    Interview Details

    I done an application on-line was called in for a interview, I was asked a lot of questions.the way they was acting I really thought I had the job. I spent over 4hrs there for the interview meeting everyone. They said they would call or send an E-Mail, well I learned if you get a E-Mail that you didn't get the job. I have over 2yrs in housekeeping guess I wasn't good enough for there company. Keep on looking.

    Interview Questions
    • Asked the most memorable time I have ever had with a customer. I had many   Answer Question
    No Offer
    Average Interview
  7. 1 person found this helpful  

    Commis-Kitchen Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Ritz-Carlton in July 2014.

    Interview Details

    Got an email from the executive chef and offered me for a position.decided to accept the position. Then a few a days after we had an informal chat/interview. Then afterwards received an email from the hr personnel, scheduling a new interview via skype. Had skype interview and questions were all about practical and work situations. After the interview a got a call from a hr personnel asking for some documents or I think some background checking. And said that I'll be notified after 2 days. But its already a week still dont get any feedback from them....

    Interview Questions
    • Whats the toughest decision you had made recently in your life?   Answer Question
    • Give me a time that you have to work with professionals at work?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I posted my resume online through the Ritz-Carlton website and have my fingers crossed for an interview. I hope it does not take 2 weeks like many of the other posts have said!

    Interview Questions
    • I have not had the opportunity to answer any questions for this company yet.   Answer Question
    No Offer
  9.  

    Valet Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied through other source. The process took 2 days - interviewed at Ritz-Carlton.

    Interview Details

    Very selective about their hiring process, they only want the finest employees representing the name brand

    Interview Questions
    • Have you ever told a lie? What is your greatest regret?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Massage Therapist Interview

    Anonymous Interview Candidate  in  Denver, CO (US)
    Anonymous Interview Candidate in Denver, CO (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Ritz-Carlton.

    Interview Details

    I applied on line two years ago and was called in for an interview in less than 2 weeks with the spa manager. Right after the verbal interview we proceeded to a hands on practical. Before I left she said she wanted me to meet with, I'm assuming the spa director. So I thought, "Yay, this is good!". A few days later I had the next interview. It was the "talent plus" questions and about my availability. Granted it was for on-call, I was being honest and told then I had a full time job, going to school and planning a wedding. I know TMI! Long story short, I didn't get the job but re-applied a week ago, the day, the position became available. They declined my application the next day saying they "decided to go with another candidate", but I KNOW they don't hire in a day. A new position came up the next day, so I applied, again. I got the same email 3 days later. And yes, both positions that they claimed to be filled, are still up and "accepting applications". Very disappointing. Just don't reply instead of lying. I thought the Ritz Carlton values were higher than that.

    Interview Questions
    • Not difficult, but a lot of the questions had the same feel. "Explain a time in which you worked in a difficult situation and what you did to handle it? How did it make you feel?"   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Steward Interview

    Anonymous Interview Candidate  in  Amelia Island, FL (US)
    Anonymous Interview Candidate in Amelia Island, FL (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Ritz-Carlton in March 2014.

    Interview Details

    3rd time's not the charm...being disabled I have to do back of house jobs like this, my last job before I relocated up here I did six years and only when my employer closed down was I forced to leave. I've been applying for this position now 5 years since I moved to the area, yet every time they decide to go with another candidate a couple of weeks later the position is advertised again...at time I'm writing this it is available yet again, but I'm done with this place. This time I was invited to the property itself, one thing I notice your looks will go a long way here. Asked me a lot of questions about customer intimacy and working with the public despite the position having little if any dealing with the public...in 6 years at the other place I only encountered customers twice...both times they were drunk and barged into work area. Other questions about how you work with others, typical team-work inquiries. I did point out during the interview my disability which the interviewer paid no mind and went on with his questioning, I took that as he already made up his mind. The Ritz does encourage the disabled to apply and I did meet a disabled employee prior to the interview, but even that employee looked like he stepped out of a GQ magazine. Rejection letter 2 days later.

    Interview Questions
    • Tell about how you deal with difficult co-workers? Tell me about a time you went out of your way for a customer?   Answer Question
    No Offer
    Negative Experience
    Average Interview

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