SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Interview Questions & Reviews

Updated Mar 17, 2014
All Interviews Received Offers

Getting the Interview 

65%
19%
9%

Interview Experience 

61%
21%
16%

Interview Difficulty 

73 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Agent, Technical Support Interview

Customer Service Agent, Technical Support
Edinburgh, Scotland

I applied through a staffing agency and the process took a day - interviewed at SYKES in December 2010.

Interview Details problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
One interview of about 20 minutes,very friendly and helpful

Interview Question – What is customer service for you   View Answers (15)

Negotiation Details – .No negotiation phase

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Call Center Interview

Anonymous Employee
Lakeland, FL (US)

I applied online and the process took 1+ week - interviewed at SYKES in March 2014.

Interview Details I was sent an email 4 days after I sent in my application saying that they would like to do a virtual interview with me in the next 2 days which was a Friday. The virtual interview took an hour and a half and had about 8 others participating with me. Once that interview was completed, the woman had did the virtual interview said that she would like a second interview that coming Monday. At the second interview, I spoke with one man about what they job is and if I understood what it was asking for. The second man asked about my work history and asked some behavioral questions to see how I handle things at work. I was hired within a minute after the last behavioral question.

Interview Question – Pretend the one who is giving the interview is a potential customer. Try to sell him/her ____. If you do not have any sales experience, then this task may be difficult.   View Answer

Negotiation Details – Just be relaxed and professional.

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Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Lakeland, FL (US)

I applied online and the process took 2 days - interviewed at SYKES in February 2014.

Interview Details The day after submitting the application, I was called by a person from Concierge Services. I called them back, at which point a phone interview was conducted. After this I scheduled an in person interview for the following Monday, where I spoke with two managers and was immediately offered a position.

Interview Question – Have you ever had to deal with a difficult coworker?   View Answer

Negotiation Details – There is no negotiation. You either take the job for $9.50 per hour, whatever schedule they decide for you, or you don't take the job at all.

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Accepted Offer

Positive Experience

Easy Interview

Bank Teller Interview

Anonymous Employee
Lakeland, FL (US)

I applied online and the process took 2 weeks - interviewed at SYKES in January 2013.

Interview Details first I received a email, the recruiter basically asked me more questions about job history. Then there was a phone interview where the recruiter gave more details about the job, salary and training, she was very helpful and very easy to be reached i think her name was jennifer frease anyway next was the face to face interview it went pretty smooth asked obvious work history and role playing questions. offered the job same day, also did mouth swab drug test same day at the facility.

Negotiation Details – no negotiation

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Agent Interview

Customer Service Agent
Sumter, SC (US)

I applied in-person and the process took 3 days - interviewed at SYKES.

Interview Details The hiring process was fairly easy, you have to apply in person. When applying in person, a test needs to be completed before you are considered a position.

Interview Question – If you are unprepared for the test, it may throw some of guard.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer SerVice Representative- Financial Account Interview

Anonymous Employee
Makati City (Philippines)

I applied in-person and the process took a day - interviewed at SYKES.

Interview Details Initial Interview: Face to face, if you pass, you'll go to second interview at a different building on the same day. If you pass the second interview, you will get a slot in a one-month contractual initial screening of applicants to be placed for probationary position.

Interview Question – I did not find any difficult question   Answer Question

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Accepted Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Bochum, North Rhine-Westphalia (Germany)

I applied online and the process took 2 days - interviewed at SYKES in May 2012.

Interview Details quick talk, some training to start

Negotiation Details – non existant

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Accepted Offer

Negative Experience

Very Easy Interview

End User Support Interview

Anonymous Employee
Kingstree, SC (US)

I applied through a recruiter and the process took 2 weeks - interviewed at SYKES in July 2013.

Interview Details Had 7 interviews. Was not given realistic job description, HR seemed hostile, never had to do an in-person interview Had to complete background check, drug-screen, references were called, and employment verification for past positions.

Interview Question – Are you taking this job with the intention of leaving?   Answer Question

Negotiation Details – Was able to negotiate salary up 50%

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1 person found this helpful

No Offer

Positive Experience

Average Interview

CS Representative Interview

CS Representative
Makati City (Philippines)

I applied online and the process took a day - interviewed at SYKES in December 2013.

Interview Details Two interviews. The initial and account/final interview.

Interview Question – How can you handle feedback?   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Technical Support Representative Interview

Technical Support Representative
Chicago, IL (US)

I applied online and the process took 3 days - interviewed at SYKES.

Interview Details First, I filled out an online application and there was a skills test. After that was completed you will be presented with a position and will be able to schedule an interview online. The interview was conducted in an Adobe Connect online chat room and there was a conference call that you had to call in to listen to the interviewer describe the position pay and benefits. This portion lasted an hour. During each step the interviewer would put up polls asking can you commit to these shifts, can you pass a drug,credit, and background check. If not then they would put you back in the pool for other positions.

Then after that part was completed you were given 20 minutes to answer 3 questions and complete a technical task which was to take screenshots of the specs of your computer and upload them to the same website where you applied. After the 20 minutes were up the interviewer asked each person to read one of their questions with the response. After that she said she needed a few minutes to review everyone's screenshots to weed out people who did not meet system requirements.

If you did not get the job then you would receive a screen saying that they would contact you in 1-3 business days. If you did receive the job then a screen would come up where you had to download some forms and start the process to getting hired.

Interview Question – All questions were easy. Just be prepared with past work experiences and be prepared to work quickly those 20 minutes go by fast!   Answer Question

Negotiation Details – There was no negotiation. The pay and benefits were outline and it was take it or leave it.

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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