SYKES Interview Questions & Reviews

Updated Aug 24, 2014
Updated Aug 24, 2014
95 interviews

Interview Experience

Interview Experience

63%
19%
17%

Getting an Interview

Getting an Interview

68%
17%
8%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Agent, Technical Support Interview

    Anonymous Interview Candidate  in  Edinburgh, Scotland
    Anonymous Interview Candidate in Edinburgh, Scotland
    Application Details

    I interviewed through a staffing agency. The process took a day - interviewed at SYKES in December 2010.

    Interview Details

    problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
    One interview of about 20 minutes,very friendly and helpful

    Interview Questions
    Negotiation Details
    .No negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  La Canada, CA (US)
    Anonymous Interview Candidate in La Canada, CA (US)
    Application Details

    I interviewed online. The process took 5 days - interviewed at SYKES in January 2012.

    Interview Details

    Phone Interview. laid back, routine, interviewer was as bored as I was. I got the impression this company has little interviewing experience. They also raced through it as I think they were trying to make up numbers for the next training session

    Interview Questions
    Negotiation Details
    not really, take it or leave it
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took a day - interviewed at SYKES in August 2010.

    Interview Details

    Was done by a young person; she sounded like a child playing grown-ups. I think that sums it up, though this question requires a minimum of fifty words. They employed me, I guess, because of my clear and coherent English, because not much technical knowledge was needed, despite the job title. Anything too difficult meant booking a face-to-face technician.

    Interview Questions
    • There weren't any. The interviewer would have been unable to formulate any   View Answer
    Negotiation Details
    I didn't negotiate, and would have been able to. It was take it or leave it.
    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1+ week - interviewed at SYKES in November 2013.

    Interview Details

    Its like every typical "we will call you later". When they finally accepted me, after 4 or 5 interviews in different languages, they wanted me starting on Monday when it was the previous Wednesday, so I spent a lot of money in the flight to go there from my country they didn't give me back more than the 50% of the expenses.

    Interview Questions
    • What to do if a customer is angry with the budget he reseived from the technical service due to having water in the phone.   View Answer
    Negotiation Details
    They told me I would be earning 600€ per month, but they didn't told me it was taxes included, they are almost 25%, so I felt a bit cheated.
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took a day - interviewed at SYKES.

    Interview Details

    I really enjoyed the interview process. It was virtual and really cut and dry. Basically it is all done online, you and other potential employees are in a adobe flash room where the interviewer conducts a group interview. You all get a number to call and they ask questions and also see how you navigate around a computer. At the end, if they give you another number to call, you're hired. Then the second interview is face-to-face, where they just ask personality trait questions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed in-person. The process took a day - interviewed at SYKES in November 2011.

    Interview Details

    The company's call center location in Amherst NY offers open interviews monday through friday. I initially was required to fill out a paper application with standard info name, address ,work experience, education., etc. You then take a computer simulated test calls to whether you will be able to be successful in a call center environment. There was also a personality & aptitude exam. Based on results you will get an offer on the spot. You then are given an oral swab drug test.

    Interview Questions
    Negotiation Details
    Unable to negotiate. Set starting pay with annual merit increase
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    CCP Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    very simple. filled out the application got call back the same day. Did a virtual group interview, got hired the same day. Had to pay for own background and drug testing.

    Interview Questions
    Negotiation Details
    none they offer you something but tell you something different
    Accepted Offer
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 days - interviewed at SYKES in August 2014.

    Interview Details

    I applied for a customer service work at home position on 07/31/14. I received an email in regards to an interview the same day 07/31/2014. I scheduled interview for Saturday, August 2. It was a virtual interview where you had to log onto an adobe connect room and call in on a conference line as well. First they start off by asking you what kind of Windows you had. And if you answered no to the question they took you out of the room and added your application into a pool of different job opportunities. Then the recruiter advised everyone of the position and certain things that you would need. The recruiter asked a series of poll questions that popped up on the screen and if it wasn't a fit for you then your application was put into a pool for different job opportunities. The question process was about 5 questions long and then you had to do a technical question that showed that you knew how to use a computer. One of the interview questions were tell me about a time that you had a stressful situation at work, how did you handle it, and what steps did you take. The technical task just asked for you to take screen shots of your computer settings, for example your windows version, internet explorer version, and how fast your internet is. The interview was supposed to last 2 hours, but it was like 3 in a half, because I was offered the position the exact same day. It was a pretty easy interview and the recruiter was extremely nice.

    Interview Questions
    • No really difficult questions, but they do ask you questions with a link to where you can find the answer. You have to dig pretty deep to find the answer to the question though.   Answer Question
    Negotiation Details
    There was no negotiation. The pay rate was set!!!
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed in-person. The process took 2 days - interviewed at SYKES in September 2011.

    Interview Details

    At the time I applied they were still working with the paper application. After going by the office and picking up the application I filled it out there. Interviewed just a few short days later one hiring manager and then they tested my phone and listening skills by doing a mock call. Also they tested my typing speed followed by the standard drug test.

    Interview Questions
    • The only difficulty I experience right off was handling the first incoming call and remembering to stay calm and confident.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 days - interviewed at SYKES.

    Interview Details

    When you receive your email about the virtual interview and you respond back. ..how long does it take them to send an email back explaining what you have to do for the interview? ?

    Interview Questions
    No Offer
    Average Interview

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