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SYKES Interview Questions & Reviews
Getting the Interview 49 Interviews
Interview Experience 44 Ratings
Customer Service Agent, Technical Support at SYKES
Accepted Offer – Interviewed in Edinburgh, Scotland Dec 2010 – Reviewed Apr 12, 2012
Interview Details
problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
One interview of about 20 minutes,very friendly and helpful
Interview Question – What is customer service for you View Answers (15)
Negotiation Details – .No negotiation phase
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Sumter, SC (US) Feb 2011 – Reviewed May 31, 2013
Interview Details I first applied online through their website. I received a call regarding the days and times I could work. I explained any, but I attended one class, two nights a week. I was immediately turned down. I emailed HR and shared my opinion how their company would not want to work with an individual to better themselves by attending college at night, and was turned down immediately due to this. Sometime later, I attended a job fair. Afterwards, I was hired. I was not told what my job responsibilities would be...I ended up asking the day before I started. It was a very poor managed hiring process. They first told me I would work for one client, then changed it. The starting date changed twice.
Interview Question – They did not ask any difficult or unexpected questions, just general quesions, typical of an interview of their company View Answer
Negotiation Details – No negtiation whatsoever. They told you the pay and there was no changing it.
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Greenwood, SC (US) Aug 2012 – Reviewed May 28, 2013
Interview Details My first interview was with about 4 people. Two HR and a few Managers, asked several basic customer service behavioroul questions, and other questions such as "giving an example of an angry customer yelling at you, and turning it around into a positive situation and the customer leaving satisfied?"
Interview Question – Honestly, there was no difficult questions, it was very bland and easy. View Answer
Negotiation Details – There really wasn't a negotiation, it was more of you take what we give you, don't like it oh well kind of thing. They offered 9.00/hour then after 6 months bump up the pay .50. Been on a hiring freeze for two years now.
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IT Helpdesk at SYKES
Accepted Offer – Reviewed May 15, 2013
Interview Details Common process, phone call, practical and soft skills tests, then area manager meeting.
Interview Question – Why should I hire you? Answer Question
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Technical Support at SYKES
No Offer – Interviewed in Cebu City (Philippines) Nov 2011 – Reviewed Apr 11, 2013
Interview Details The process was quite difficult as you really have to surpassed different levels of different tests.
Interview Question – The mock test and Berlitz were the most difficult and challenging part. Answer Question
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Russian Speaking Customer Service Representative at SYKES
Declined Offer – Interviewed in Budapest (Hungary) Apr 2012 – Reviewed Apr 11, 2013
Interview Details After receiving a confirmation email I was invited to the interview. Overall, base interview questions like "Where do you see yourself in 5 years?" or questions related to my experience and competencies.
Interview Question – Then, I was given spacial reasoning test to demonstrate my analytical abilities. Answer Question
Reason for Declining – It was a full time job but I was looking for a part-time back then.
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Technical Support at SYKES
Accepted Offer – Interviewed in Makati City (Philippines) Sep 2009 – Reviewed Apr 01, 2013
Interview Details
4 Interviews:
- HR
- TL Interview/Panel Interview
- Account Manager Interview
- Client Interview
Interview Question – What should NOT we hire you? Answer Question
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Customer Service Representative at SYKES
No Offer – Interviewed in Kingstree, SC (US) Mar 2013 – Reviewed Mar 26, 2013
Interview Details 1 interview and it was terrible because I was so nervous
Interview Question –
What would you do if you saw your friend destroying school property?
Name a time you were pressured?
Why should we hire you?
What would you do if you had a problem with a co-worker?
Answer Question
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BACK OFFICE at SYKES
No Offer – Interviewed in Manila, Manila (Philippines) Dec 2012 – Reviewed Mar 13, 2013
Interview Details typing test at the 1st you must 45 to 50 speed typing and then the accurancy must be 98% after that you will have an interview
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Customer Care at SYKES
Accepted Offer – Reviewed Mar 05, 2013
Interview Details I filled out an application online yesterday and immediately received a invitation to interview. I was able to schedule my own interview time and received support from my job recruiter.
Interview Question – The questions were not very difficult. The hardest thing was getting over my nerves. Since everything is done over the phone you have to try to sound as alive as possible without being weird. My interview was also a group interview so that was a little added pressure. Answer Question
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See What SYKES Employees Are Saying Posted by employees
“sykes is ok for starters”
Current Customer Service Representative in Mandaluyong City (Philippines)
Pros: first timers on cc can apply here. this is a good stepping stone – Full Review `
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SYKES – Why Work for Us?
For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… — Full Overview
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