Sephora Interview Questions

Updated 26 Sep 2014
Updated 26 Sep 2014
236 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1. 2 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview was easy. There was a group interview setting with the assistant store manager. There was a guide that she went by to ask questions. Mostly were related to what would you do in various situations with clients and cast. The same day we interviewed with the store director. All interviews took place outside of the store, due to lack of space backstage. Fortunately it was holiday hiring season and we were hired the same day.

    Accepted Offer
    Easy Interview
  2.  

    Store Director Interview

    Anonymous Interview Candidate  in  New York, NY (US)
    Anonymous Interview Candidate in New York, NY (US)
    Application Details

    I applied online. The process took 11 months - interviewed at Sephora.

    Interview Details

    Contacted by both phone & email to meet with RRM for a one one one interview. Days before the interview, the RRM decided to move the interview to a nearby coffee shop. The interview consisted of alot of questions about my current job, such as how many people I managed, annual store revenue, who is the C.E.O. of my company, company volume - some questions I found strange as they were never asked of me in other interviews. She then proceeded to ask for references which I provided. The interview lasted for the better part of an hour. 2 days later, I received an email from her informing me that I was no longer being considered due to the different structures between my current company and Sephora's. To put it in shorter terms, I wasn't a good fit.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  3. 3 people found this helpful  

    Product Consultant Interview

    Anonymous Interview Candidate  in  Glendale, AZ (US)
    Anonymous Interview Candidate in Glendale, AZ (US)
    Application Details

    I applied in-person. The process took 6 days - interviewed at Sephora in September 2014.

    Interview Details

    The whole process started because I was in Sephora inside jc Penney one day on a Friday and ended up talking to the beauty leader and asked if they were hiring. He said that they were and asked questions such as if I was comfortable touching people's faces, availability and if I have any experience... I do, but it's very little. He loved me and told me to either go to the kiosk or go home and apply online. He gave me his card and told me to call him right after I submit my application, so he can pull it. I called him and he said he was going to pull it, but he was about to get off and would be on vacation until Tuesday, so expect a call on that day. Like clockwork, Tuesday came and my phone rang. It was him asking if I was available the next day for a group interview.

    I got to jcp that Wednesday for my group interview and they were expecting about 6 applicants that they called to show up. Only 3 of us were there when it was interview time which was fine with me because my chances were that much better! (1 girl showed up about 10 minutes late and they sent her away... So BE ON TIME!) The interview panel consisted of Sephora's Beauty Leader, jcp's HR manager and Sephora's Education Leader.

    I felt like it was more of a group conversation than an interview. It was actually pretty fun and easy. There weren't really any unexpected questions. They were all standard customer service and sales questions. I'll list some of the questions below.

    All in all, it was a good experience and it all happened pretty fast. I inquired about the job on Friday and had the job on Wednesday.

    Interview Questions
    • Why do you want to work at Sephora?   View Answers (2)
    • Explain a good and bad experience as a customer and your opinion or stance on the company after your experience?   View Answer
    • Explain a bad experience with someone you worked with and how it was resolved?   View Answer
    • How would you deal with a difficult customer?   View Answer
    Negotiation Details
    I didn't try to negotiate. They offered $11 to start and I accepted because I don't have much experience.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Sephora can contact you via E-mail and/or phone which is great! They did a quick interview with me and then asked if I could come in for a group interview. The group interview was with a few other people and it seemed as if I was competing with the other two candidates. Questions or behavior and scenario-type questions tailored to the Sephora environment. The interviewers were friendly and professional. The other employees will look at you to see who are possibly their next co-workers, but I perceived them to be curious, but friendly vibes.
    Depending on the position, they warn you that you could go through few interviews and the process can take a bit of time. It was a pleasant experience as far as interviewers go, and I was lucky to be interviewed by a friendly management team.

    Interview Questions
    • Without being too specific, the most complicated question concerned customer service within profitable business operations.   View Answer
    Negotiation Details
    Review salaries on glassdoor.com and be honest with yourself as to how much you truly deserve to be paid. Also, it seems Sephora starts their minimum wage at a higher rate than the other retail stores I applied to.
    Accepted Offer
  6.  

    Store Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Sephora.

    Interview Details

    Overall I had a good experience interviewing with the Store Director and the District Manager. They had a structured interview process with standard retail questions.
    They shared good information on how the organization works.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  7.  

    Sales Associate/Cashier Interview

    Anonymous Interview Candidate  in  Boston, MA (US)
    Anonymous Interview Candidate in Boston, MA (US)
    Application Details

    I applied online. The process took 6 months - interviewed at Sephora in September 2014.

    Interview Details

    I had been applying to Sephora for months online. In the careers section on the sephora site, you can track all of the positions you have applied for and they have a section called "actions" where sometimes you will be asked to do an "assessment. Each time I logged in and seen "assessment" I figured I was one step closer to getting an interview but I guess the assessment is meant for them to assess your skills a bit more than what was mentioned on your resume.

    One day after weeks and months of consistently applying for different positions at Sephora, I talked to a store mgr and just asked a few questions about the actual hiring process. I asked what specifically they were looking for in a potential candidate because given my retail experience working at Lord and Taylor for 3 years, I felt I would be a good fit. She reassured me that my experience matched with what they typically look for but I still didn't get invited to interview. She said she would leave a message for the Hiring Mgr. to take a look at my online application.

    Weeks and months had gone by and still nothing. In the midst of waiting on sephora to notice me, I had an interview with Macys Boston and they actually hired me. I originally wanted to be in Cosmetics at Macys if I did take the job but that position was filled so they put me in women's shoes to gain the commission based experience which is very similar to cosmetics and told me they would transfer me when something opens in cosmetics.

    Randomly after about 1 month of working at Macys, I had a missed call from a unrecognized number and when I went on my break, I called the number back and it was Sephora!!! I spoke with the hiring manager who said she had received a note on her desk that I was interested in the position and wanted me to come to a group interview 2 days later. I thought it was weird because she said she just received a note but I had actually called the store months and months before the note reached her desk. Still confused. Anyway, the interview consisted of me and 2 other girls. We went to the food court across from sephora and had a very casual interview. The mgr was really sweet and nice and had been with the company for 12 yrs so I know she knew what sephora was looking for. She went around the table and asked questions from a piece of paper. They were pretty expected questions and I was really prepared from tons of research leading up the that moment.

    We all introduced ourselves and I made sure that I let the other girls finish their sentences without interrupting to show that I was a good team player. The questions were: tell me a little about your sales experience, a time where you had a difficult customer and how you fixed it, a time where someone you worked with was being dishonest and how you dealt with it, what do you love about Sephora/Why do you want to work at Sephora/Some of your favorite products at Sephora and what is your dream job. Those are the questions that I remember and I tried not to answer first for every question so that I wouldn't seem to overly confident or self centered. I am a very confident person and sure of myself but sometimes that doesn't translate in the best way to people actually making the decision to hire me.

    My advice is to research a little about the brands they carry and even if they don't ask specifically, throw it in to show your knowledgable about the company and not that they just sell makeup... Because they don't. They have cosmetics, hair care, skin care, tools for hair and skin, fragrances etc.

    The hiring manager asked if we had any questions for her in which I asked what brought her to sephora and what she loves most about what she does etc. then she thanked is for coming and said she would call in a couple of days. My interview was on sept. 11th (Thursday) and today is the following Tuesday. I am hoping I get a call this Thursday which will make a week and if not I will probably call. I want to remain relevant so that they want to bring me in and go further with the process. Typically they have 1-4 interviews. Just be prepared for the series of interviews during the hiring process. Typically you will start off as a cashier unless you are going straight into a world like fragrances or color. You will only have a Demo interview if you go into the color world.

    I hope this helped someone, good luck!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Beauty Leader Interview

    Anonymous Interview Candidate  in  Tracy, CA (US)
    Anonymous Interview Candidate in Tracy, CA (US)
    Application Details

    The process took 2+ weeks - interviewed at Sephora in September 2014.

    Interview Details

    To improve one one self and developed the ability to be one of the company not only as a worker but to have that knowledge to share nor influence others for a great success of the company and capable of giving what is best for customers

    Interview Questions
    • What are you going to do when a customers complaining that one of your crew just snap out of the customers?   View Answer
    Accepted Offer
    Neutral Experience
    Difficult Interview
  9.  

    Seasonal Support - Cashier Interview

    Anonymous Interview Candidate  in  Seattle, WA (US)
    Anonymous Interview Candidate in Seattle, WA (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at Sephora in September 2014.

    Interview Details

    I applied for a cashier position at Sephora late Saturday night. Monday was a holiday and then I received a call on Tuesday for an interview for that following Friday. He said it would be a group interview and would take about 45 minutes to an hour. I arrived about 15 minutes early and then noticed other girls walking around and not really looking at anything in particular, so it appeared they were waiting for the interview too. When the hiring manager came out, there were only 3 out of the 6 of us who were supposed to be there. As we were walking downstairs to interview, 1 other showed up and then 5 minutes into the interview, a second girl showed up. The interview started out with him telling us what he was looking for, that it was seasonal, and then asking us general questions like what our names and phone numbers were, what our favorite job was, and then what position would we be most interested in. It was a very laid back and easy-going interview. Not a lot of questions and more so of us talking about ourselves and jobs. After the interview he said he would let us know on the following Tuesday or Wednesday if we got the job. If we didn't, he would send us an email.

    Interview Questions
    • "What type of manager style do you like or dislike and why?"   View Answer
    No Offer
    Negative Experience
    Easy Interview
  10. 1 person found this helpful  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sephora.

    Interview Details

    Interview was a group interview and took a long time. Probably 8-10 girls. Asked everyone maybe 10-15 questions. Asked why I chose sephora? Read their mission online it'll really help.

    Interview Questions
    • Describe a time a co-worker asked you to bend the rules and what did you do?   Answer Question
    Declined Offer
  11.  

    Senior Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeks - interviewed at Sephora.

    Interview Details

    After submitting my resume through the Sephora online system, about a week later received a call from the internal HR rep overseeing the hiring of the position. After an initial phone screening, set up a time to speak with the departmental person overseeing the position's hiring. After a phone interview with that person, another three separate phone interviews were conducted at differing times over the span of a week. The final interview was in-person at the Sephora office with my potential supervisor and 4 others who would be my colleagues in one form or another (some more senior, some peer). Received a follow-up email from my potential supervisor one business day later. One week later, received a phone call from my potential supervisor extending a verbal offer.

    Interview Questions
    • Describe a time when you disagreed with a senior coworker. How did you handle it and advocate for your POV?   Answer Question
    Negotiation Details
    Was able to negotiate a bit.
    Accepted Offer
    Average Interview

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