Sitel Interview Questions & Reviews
Getting an Interview
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Very Easy Interview
Customer Services Representative Interview (Neutral Experience; Very Easy Interview)
I applied through a recruiter and the process took a day - interviewed at Sitel in November 2009.
Interview Details Recruiter briefed about what the questions will be and supplied answers to the questions
Negotiation Details – Not really a negotiation was told there will be an increase of 20p in pay after 3 months of probation which was in actual 6 months.
Customer Services Representative Interview (Positive Experience; Average Interview)
I applied online and interviewed at Sitel.
Interview Details I got either 2 or 3 interviews. They went over everything I needed to know and provided paid training. It was all done remotely. The recruiter was very helpful and answered all my questions.
Negotiation Details – It was more of a "this is how it is going to be and this is what you can expect." They based my wage on my experience and it was higher than my previous jobs so I felt what they were offering was reasonable.
Talent Manager Interview (Negative Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Sitel in June 2014.
Interview Details After several conversations with "Hiring Manager X", a verbal offer that was agreed at "dollar amount K" and an explanation of the bonus structure to include what it currently is and the new process to come in a couple of weeks and a review of the benefits, I finally received a very delayed response that I was NOT selected for the position.
After the offer was given, I was told that "Hiring Manager X" wanted me to speak with another colleague at the beginning of the week, which I did. I also spoke to the Hiring Manager's boss as well. Correspondence that things look good was relayed, but suddenly several days went by and communication stopped.
After I finally made an inquiry, "Hiring Manager X" called me and told me that he was sorry and someone with my experience and being in HR should understand that you don't always get the job you applied to.
I reminded "Hiring Manager X" that he gave me an offer, did not engage me with further instruction on next steps of the offer until I emailed him several days later, his follow-up commitment to trying to find out what went "wrong" in the process, to no returned response until my email and his follow up phone call. He again apologized.
I was finally told my sourcing was strong enough. Shocked, I sent additional correspondence to support my experience (even after I thought I had the job offer?). I inquired about what the organization was looking for as it relates to Recruitment initiates for this position and was told by "Hiring Manager X" he would speak with the others about the conversations and their thoughts. I was also reassured by "Hiring Manager X" that he felt I was qualified for this position but would get more information and to NOT write if off totally yet.
I don't understand if I did something wrong, if my character profile was not what the company was looking for, if something was recovered regarding my experience that was concerning, if my referrals were not adequate enough to support my experience, or if I was just put through a broken process.
Humiliating and Embarrassing. I would not recommend this company.
Negotiation Details – Horrible and then was told I was not selected, after several days and my final inquiries to understand what happened.
Customer Service Representative Work From Home Directv Interview (Negative Experience; Easy Interview)
I applied online - interviewed at Sitel in June 2014.
Interview Details My interview was scheduled at 9:00 am central time however the interviewer called me at 8:50 am. I had no problem hearing her but she kept asking if it was a bad time for me? Like she wanted me to say yes.
Interview Question – craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me? View Answer
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at Sitel in August 2013.
Interview Details The interview process was very simple. I applied for the work at home position for sitel at their website. The application took about 30-45 minutes. You had to complete everything at one visit because the website does not save your information. I can't remember but I think the assessment was a part of the application or either was emailed to me. At some point I had to call a number to do a voice test. (A recorded voice asks you questions and you answer the question as best as possible. This is to determine how your voice sounds and how you would react in questions). I had to complete a speed test to determine the speed/memory of my computer and had to screenshot my results. I received an email from the recruiter within 3 days asking to set up a phone interview. During the phone interview I was asked simple navigation questions for the internet. (Go to weather.com and tell me the weather for Baltimore, Maryland). I was then asked to do another speed test and tell them my results. I was also asked a few behavioral questions and given the basic information about the possible jobs. A day after the interview I was sent emails with different campaigns that I would like to work for. I chose the campaign I wanted and scheduled an interview for that one. I was asked behavioral questions again and asked to do another speed test. Pretty easy. I got the job and started 2 weeks later.
Interview Question – Most of the questions were generic questions that you would expect to be asked in a customer service role. I was asked give me a time where you didn't know how to handle a difficult customer, and how did you overcome this? Answer Question
Negotiation Details – There was no negotiation. I had 6 years of customer service and was still offered the lowest amount they pay. The recruiter explains you get a 25 cent raise after 3 months, 50 cents after 6 months, and I think another 25 cents after a year.
Very Easy Interview
Customer Service Representative Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Sitel in June 2011.
Interview Details Put in an application. Was e-mailed to schedule an interview--which I did. It ended up being a group interview with four other candidates. There were two "coaches" who conducted the interviews. Afterward, we were called one-by-one and told whether we had received an offer or not. Instead of the coaches doing it themselves and offering feedback on what could have been done better or what they were looking for, they had an admin assistant do so.
Interview Question – None of the questions were unexpected or difficult. Questions ranged from "a time you broke company policy" to the mundane "tell me about yourself." Answer Question
Customer Service Agent Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Sitel.
Interview Details There are usually 2 prescreen interviews which aren't that hard. They need a speedtest of your internet upload and download. They ask questions about your ability to troubleshoot a computer and about your ability to sale to others.
Interview Question – There really aren't any unless you are not familiar with how to operate your computer. Answer Question
Negotiation Details – salary is the same for everyone
DTV Tech Interview (Positive Experience; Average Interview)
I applied online and the process took 3 days - interviewed at Sitel in April 2014.
Interview Details The interview process was fairly easy. I was asked questions about technical issues.
Interview Question – How do you change the inputs on a tv? Answer Question
Technical Support Agent Interview (Negative Experience; Difficult Interview)
I applied online and the process took 2 months - interviewed at Sitel in April 2012.
Interview Details I had to check back with them about scheduling my drug test even after I passed the computer assessment.
Interview Question – No question was unexpected. Answer Question
Negotiation Details – There is no negotiation you either take or leave their offer.
Technical Support Agent Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Sitel in April 2014.
Interview Details Received an email asking if I was interested in tech support, replied yes and was asked to setup an interview time using appointmentplus website. Setup for 4/26 at 8pm, they called me about 8:05pm. The interviewer was very friendly, took about 10 mins. She asked me how to troubleshoot an internet comnnection and how to connect a bluray player to a hdtv
Interview Question – Nothing really, was very smooth, she asked if I had any call center experience Answer Question
Negotiation Details – None, was offered 9.00 per hour and free dtv after 90 days
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