Sitel

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Sitel Interview Questions

Updated 10 Dec 2014
Updated 10 Dec 2014
101 Interview Reviews

Interview Experience

Interview Experience

68%
21%
9%

Getting an Interview

Getting an Interview

62%
12%
9%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Sitel in November 2009.

    Interview Details

    Recruiter briefed about what the questions will be and supplied answers to the questions

    Negotiation Details
    Not really a negotiation was told there will be an increase of 20p in pay after 3 months of probation which was in actual 6 months.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV (US)
    Anonymous Interview Candidate in Las Vegas, NV (US)
    Interview Details

    They set up a phone interview and after that they will schedule you for a face interview . The intervie will just consist of them trying to see which account fits you best since once they set up the final interview your in because of the high turnover rate of people quitting their jobs there

    Interview Questions
    • Would you like a steady minimum income or one where you could get unlimited earning potential by sales.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    Applied online very long process so make sure you have enough time before applying. will ask questions about skills :customer skills, account skills and etc. depending on which campaigns you are wanting to join. Will get an email when you are done and informing you that they will contact you via email for further job information. does reply back really fast with job opportunity.

    Interview Questions
    • nothing really asked to call me or you can opt to call them at the end of process with access code. just wanted to ask more questions and to record phone voice.   Answer Question
    Accepted Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Sitel in December 2014.

    Interview Details

    Took assessment test, a few weeks later I received email requesting an interview. I spoke with the hiring person and she said they would get back to me when they had something to match my resume. Two weeks later I received anothner email requesting anothner interview, I had the 2nd interview and was hired.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    You have to take far to many assessment for this 9.00 an hour job.... Its frustrating but could be worth it if you have nothing else going for you! I was checking my email, every hour on the hour for a response email after the whole application ordeal. I truly hope its worth all the unnecessary work you have to do just to get the job!

    Interview Questions
    • At the end of you application process you have to call in and answer 4 questions they could have asked in their long assessments.   Answer Question
    No Offer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    Each person will be different when interviewing, they will ask standard questions such what would you do in this situation and why. Standard questions to be asked will mostly base from your previous experience from previous jobs as to what you will do in certain situations.

    Interview Questions
    • How will you handle certain situations as a representative because you will run into difficultly customer inevitably.   View Answers (2)
    Negotiation Details
    I was offered 3 different campaigns to work with depending on the site and location it can be differnt
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in November 2014.

    Interview Details

    Interview was ok, they didn´t ask me many questions, they just told me what to expect if i get a job, my working hours, what that job was exactly about, where i see myself in a year time and what did i do (what jobs) in past. It was just few days ago so i am still waiting for phonecall to know if i passed.

    Interview Questions
    • If you are not native speaker, you will have to do a grammar test. I got english test because i applied to be in a UK team. I was very HARD. So my advice to you, check some tests before you go there.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    The interview process is long and drawn out, because they will hire you, its just a matter of when and on what campaign. You will go through interview with current coaching staff after you've done the assessment to determine which campaign suits your talents all of which can take up to an hour. After the assessment and interview you will be given information about drug testing, if you pass the drug testing, then your called back for a follow-up interview and finally enrolled into a training class based off the training schedules it normally lasts up to three weeks.

    Interview Questions
    • Interview questions are not particularly difficult as they are just looking for competency.   Answer Question
    Negotiation Details
    no
    Accepted Offer
    Positive Experience
  10.  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is a two to three step process. On the first interview, if the online questions are not completed then this is where you will complete them and you will take a typing test at this time. Second interview you will speak with different HR person and will probably take your drug test at this point, Third interview is after drug test results and background check have cleared and you will be hired at this point

    Interview Questions
    • How would you handle situation if caller was crying and stated that spouse had recently passed away   Answer Question
    Accepted Offer
  11. 1 person found this helpful  

    Work At Home Telephone Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in October 2014.

    Interview Details

    very simple was asked to find in the Sitel website the ceo , asked to search to find what was that most popular babies name for 2013 and asked to find the weather of a city. I was unable to pass the speed test for my internet , upgraded took about a week still was hired , I had to choose a different campaign but still got the job

    Interview Questions
    • if you have ever had a job interview before then you should do find , general question such as how could you be a good fit for our company , what's your experience   Answer Question
    Negotiation Details
    No negotiation 9 dollars an hour and they ship you a computer at no cost
    Accepted Offer
    Positive Experience
    Easy Interview

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