Sitel

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Sitel Interview Questions

Updated 2 Mar 2015
Updated 2 Mar 2015
113 Interview Reviews

Interview Experience

Interview Experience

67%
23%
9%

Getting an Interview

Getting an Interview

67%
12%
7%

Interview Difficulty

2.1
Average

Interview Difficulty

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Easy

Candidate Interview Reviews

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  1.  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Sitel in November 2009.

    Interview Details

    Recruiter briefed about what the questions will be and supplied answers to the questions

    Negotiation Details
    Not really a negotiation was told there will be an increase of 20p in pay after 3 months of probation which was in actual 6 months.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview and hiring process was really simple. They asked me to go on the site and find the president. I had another phone interview where I was offered the job.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Neutral Experience
  3.  

    Customer Service Work From Home Interview

    Anonymous Employee in Philadelphia, PA (US)
    Anonymous Employee in Philadelphia, PA (US)
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Sitel in February 2015.

    Interview Details

    20 minutes phone interview. I passed all preliminary exams and I received an email that I was approved for a phone interview. I answered positively all questions, I have experience working from home and I can be available for all shifts. Few hours later I received an email with a negative answer that I am not approved. There was no reason for declining my application. The interviewer was subjective because I have a slight foreign accent. This could be the only reason which is unfair and discriminatory. I think some people pretend working to justify their salaries. They call naïve people from time to time.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
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  5.  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    I applied online and the company contacted me a few days later to schedule an interview. I selected a date & time online. The interviewer was respectful and asked relevant questions, and also answered all of my questions. Overall, it was a good interview.

    Interview Questions
    • Tell me about yourself.   Answer Question
    • Tell me about a time when you had to deal with a difficult customer- what was the issue and how did you resolve it?   Answer Question
    Negotiation Details
    No negotiation- the hourly rate was pre-set.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Real Time Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The position was posted at the beginning of the current campaign with DirecTV. The only downside to this was that my interview was impromptu, with no heads up knowledge beforehand.

    Negotiation Details
    The toughest part was comparing the salary they would offer me as it was less than what I would make if I were to stay on the phones. However I was waiting for the past 3-4 years to move up in the company and use that as a stepping stone to a higher position.
    Accepted Offer
  7.  

    Work At Home Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sitel.

    Interview Details

    Easy interview process, I applied online and too a personality and skills test. I got an e-mail to schedule a phone interview. The interview was very simple, she went over the details and told me which assignment I would be working on and told me that I got the job. I didn't end up taking the job because I was enrolled in school and in order to be employed by Sitel, your schedule has to be completely open.

    Interview Questions
    Reasons for Declining

    Your schedule has to be COMPLETELY open and mine was not.

    Declined Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Relations Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    it was quick and easy, the recruiter was real nice and willing to answer any questions that I had The interviewee seemed very professional and able to meet the demands of any confusion that I had throughout the hiring process

    Accepted Offer
    Neutral Experience
    Easy Interview
  9. 1 person found this helpful  

    Work From Home Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sitel.

    Interview Details

    I applied online and was sent an email a few days later to do testing online. I then did a short interview followed by a second longer interview. The interview was pretty basic. The first interview they go over hours, work days, pay and let you know they provide the computer but you will have to provide a 19" monitor. They give you a list of project available and you choose which one you want to work. Some are technical and some are straight customer service.

    Interview Questions
    Declined Offer
    Easy Interview
  10. 1 person found this helpful  

    Work At Home Telephone Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online in beginning of november 2014. Allot of test to take on the computer, answering questions, Let's put if this way it took more or less 3 to 4 hours doing it.
    After 3 weeks I received a email for me to schedule an appoint for the Phone Preview interview.
    Did the appointment that same day.
    A nice lady called me and asked me all these question that was not difficult at all, really simple ones. She asked to go on a certain domain find her the weather that was in Texas & the ceo of Sitel. After all that she mention that I would be contacted.

    2 weeks passed, received another email to schedule a 2nd interview. I did. Another very nice lady called me "the interview was the same like the first one more or less".

    Then she stated that she will put me in the ToysRUs Pool and that I Will be emailed & called Once the Training For The ToysRUs account Starts So I can take a drug test and backgroud Check to start working.

    Interview Questions
    Accepted Offer
    Easy Interview
  11. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV (US)
    Anonymous Interview Candidate in Las Vegas, NV (US)
    Interview Details

    They set up a phone interview and after that they will schedule you for a face interview . The intervie will just consist of them trying to see which account fits you best since once they set up the final interview your in because of the high turnover rate of people quitting their jobs there

    Interview Questions
    • Would you like a steady minimum income or one where you could get unlimited earning potential by sales.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview

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