Social Security Administration

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Social Security Administration Interview Questions

Updated 3 Mar 2015
Updated 3 Mar 2015
94 Interview Reviews

Interview Experience

Interview Experience

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16%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1. 16 people found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview Details

    Two interviewers; meet and deal interview. Asked behavioral questions and situational questions about situations you are in and what you would do. Told you about the position and to be yourself

    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Attorney Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at Social Security Administration.

    Interview Details

    Interviews were conducted approximately three weeks after the application deadline. Applications were sent to a regional office in Atlanta, though the position was in a small office in Kentucky. Interviews were conducted by a supervisor in the local Kentucky office via telephone. The interviewer asked me to tell him about myself. I gave a brief description of my background including: where I was born, what schools I attended, highlights of activities in which I participated while in school, and work experience. I highlighted activities and experiences which related to my ability to do the job. The interviewer then gave information about the job, including responsibilities and benefits. Finally, he followed with 5-6 questions. The questions are all behavioral -based (i.e. describe a time that...). Following the interview, he told me that he would make recommendations to his supervisor, before sending the recommendation to the hiring office.

    Interview Questions
    • Why do you want to work at the Social Security Administration? What makes you a good candidate? What weaknesses do you have?   View Answer
    • Give an example of a time you had to deal with conflict in the workplace. How did you handle it?   View Answer
    • What does excellent customer service mean to you? How would you provide it?   View Answer
    • Have you dealt with someone being dishonest in work or school? How did you deal with the issue?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online at USAjobs.gov in Dec 2014 got called for interview in a month. Met with two people, they were very nice but I couldn't get a read off them as to how I did. Still waiting for reply

    Interview Questions
    • They asked mainly behavioral questions. Give an example of a stressful suituation and how did you handle it.
      Name a time you and another employee had a conflict.
       
      Answer Question
    • Gave me a passage to read for 5 min them asked me to explain   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Phone interview took nearly 30 minutes. I was interviewed by a panel of three people. The first two asked questions about my experiences, why I wanted to leave my current position and what I would do in certain situations. The third person played the role of a customer who was calling in to SSA.

    Interview Questions
    • How would you handle a customer who insists on talking about his/her personal problems and you know that there are other customers waiting to be assisted.   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  6. 3 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The process was fairly easy, interviewed by two people, they both asked behavioral based questions. The interview lasted about an hour. They both explain the job title detail very well. Overall positive experience

    Interview Questions
    • Tell us a time when you had a co-worker with different work values to you.   Answer Question
    Negotiation Details
    GS 5
    Accepted Offer
    Positive Experience
  7.  

    Claims Representative Interview

    Anonymous Employee in New York, NY (US)
    Anonymous Employee in New York, NY (US)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Social Security Administration in February 2015.

    Interview Details

    After requested documents were collected, I was interviewed by two managers. They gave a description of the job and explained the interview process which includes going through scenarios a claims representative may face on the job, like a role play to demonstrate how I would handle the situation. Some interview questions include describe a time you had to deal with an irate customer.

    Interview Questions
    • Describe a time you had to help an irate customer.
      What was the most difficult decision you've had to make?
       
      Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Social Security Administration in January 2015.

    Interview Details

    I received a referral from a friend who already works there. It was a VRA hire. Sent my application packet and received a call back a couple of days later. I was sent a pre-employment packet and had a couple of days to complete it. Got a call from the Atlanta office with their credentialing an then was scheduled for a phone interview. Phone interview was pretty brief and was told that they are hoping to finish the on-boarding stuff by the end of february.

    Interview Questions
    • They only asked me 3 questions after explaining what the job duties are. What are your experience in dealing with the public (job duties)? Have you ever experienced when a customer was upset what did you do? How have you handle conflict with a co-worker.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online, and did an over-the-phone interview which ran for about an hour and a half. Two interviewers took turns asking different questions, which included anything from behavioral-based questions to those that require you to explain your experiences.

    Interview Questions
    • They gave me ten minutes to prepare a long lecture-type speech in which I have to explain any topic of my choice to someone who is not knowledgeable in that particular field.   Answer Question
    No Offer
    Difficult Interview
  10.  

    Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through other source. The process took a dayinterviewed at Social Security Administration in December 2014.

    Interview Details

    Was interviewed by 2 men who had a notebook in front of them asking me questions out of the book. All performance based questions, i.e., tell me about a time when, what did you do, how did you handle it. Then had to read a paragraph and was asked questions assuming a client came into the office how would I handle the situation based on the facts I read. Then had to role play, assume a client came in was sick and need SSID for 6 months, what would I do. After that the office manager came in asking me questions.

    After that I asked when where they hiring and was told there were no openings but the interview was based on an anticipated opening in the second quarter. At the end was asked to submit my references. Rather frustrating.

    Interview Questions
    • I had read a list of the various types of performance based questions so was pretty prepared.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Benefit Authorizer Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    I believe they've done away with them now, but I took a timed 2ish hour test (along with about 300 other people) to see if I qualified for an interview. About 2 months after this, I was called for an interview (if you cannot make it, they accommodate with a phone interview). The interview was fairly standard - name your strenghts, name your weaknesses, give an example of a time you worked well with a team, give an example of a time you figured out a new process. I clearly remember them saying "do you think you could do this job", which seemed like a bit of a red flag - like maybe they weren't very selective in their rating of the questions...

    Interview Questions
    • The interview was fairly easy and no-nonsense. The interviewers didn't seem interested in chatting or getting to know me, it was more "get in, get out". (which, after working as a manager there for over a year, I've come to know is because they have LOADS of interviews to do)   Answer Question
    Negotiation Details
    This is a public job, there was no negotiation, and a set start date.
    Accepted Offer
    Easy Interview

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