Glassdoor is your free inside look at Southwest Airlines Customer Representative interview questions and advice. All 4 interview reviews posted anonymously by Southwest Airlines employees and interview candidates.
Southwest Airlines Customer Representative Interview Questions & Reviews
Getting the Interview 4 Interviews
Interview Experience 4 Ratings
Customer Representative at Southwest Airlines
Accepted Offer – Interviewed in Apr 2010 – Reviewed May 20, 2013
Interview Details You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.
Interview Question – Why you want to work for Southwest. View Answer
Negotiation Details – Salary was non negotiable
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Customer Representative at Southwest Airlines
Accepted Offer – Interviewed in Dec 2011 – Reviewed Jun 24, 2012
Interview Details Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.
Interview Question – Tell me about a time you turned an angry customer around. Answer Question
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Customer Representative at Southwest Airlines
No Offer – Interviewed in Mar 2010 – Reviewed Mar 19, 2010
Interview Details I received a call to set up a call for a phone interview. The recruiter called 15 minutes late, obviously had not read my resume and I could hear her drinking a beverage/chewing gum. During the call, I was asked if I had read the job description. After stating I had, the woman then read it to me and asked me to state it in my own words. I found this to be very poor in that as I had stated I had - asking me to state my understanding would be a way of ascertaining if I had a clear understanding. She then asked if I would fit in the uniform and yelled at me for not having the exact dates on my resume (like 1/1/2010). Not surprisingly, I received a rejection letter. What was surprising was that it contained 8 grammar errors, 2 different types of font and 3 sizes of font. SW used to have a great reputation - how it can last with this recruiting team is beyond me. Maybe because they hire only people who are grateful to drink the kool-aid?
Interview Question – Why do you think you would be a good fit if you don't have any experience? View Answer
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Customer Representative at Southwest Airlines
No Offer – Interviewed in Houston, TX (US) Feb 2010 – Reviewed Mar 16, 2010
Interview Details Applied on line and heard back in a few days and was given a very friendly and easy phone interview, then offered a face-to-face. Got to my interview 30 minutes early and still had to wait for an hour. Everyone was very friendly and nice, but the office was very dated and all the cubicles were packed together in tight rows. The interviewers were very friendly. I did some research before I went and learned that they receive over 200K resumes yearly and hire 1% of those. Two weeks later I got a denial email which again was very courteous. They are obviously very aware that everyone is a potential customer and try not to upset anyone. Casual and warm environment.
Interview Question – What did you do to prepare for this interview? View Answer
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Pros: They have profit sharing, and 401K. Employees own part of the company, and they get an update every quarter. The more one puts in, the more one gets back. – Full Review `
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