Southwest Airlines Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
175 interviews

Interview Experience

Interview Experience

76%
14%
9%

Getting an Interview

Getting an Interview

78%
6%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1. 3 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines.

    Interview Details

    Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

    Negotiation Details
    Take whatever they offer if you want the job.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 12 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I interviewed in-person. The process took 6 weeks - interviewed at Southwest Airlines.

    Interview Details

    Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

    Interview Questions
    • They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question
    Negotiation Details
    They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Saint Louis, MO (US)
    Anonymous Interview Candidate in Saint Louis, MO (US)
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Southwest Airlines.

    Interview Details

    Initially applied online -had a phone interview and days later a F2F, with the same recruiter. The F2F interview basically wanted to know how your previous exp related to interetest position. Your personality MUST be fitting w/ SWA! They are all about persnality and fun atmosphere.

    Interview Questions
    • None of the questions were hard! Or unexpected! At all.. just asked specifics about tell me about a time when, customer is not satisfied, what would you do type of questions.   View Answer
    Negotiation Details
    None, it's was already learned upon the phone interview.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 2 people found this helpful  

    Airline Pilot (First Officer) Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines in May 2014.

    Interview Details

    Fantastic process and people conducting the interviews. Really tried to sell their company to you as much as you were trying to sell yourself to them. Three part interview - Panel (one HR person and a pilot), Logbook review (one pilot), Line Oriented Interview 7 min scenario (two pilots). Great brief before it started by their Director of Hiring.

    Interview Questions
    • Have you applied with any other airline? (Tough question because you don't want to say yes, but being honest is important to me)   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 2 months - interviewed at Southwest Airlines.

    Interview Details

    Several phone interviews, then face-to-face interview in Dallas. I had a very positive experience meeting a panel of employees from the market planning department in person. Recruiters were very friendly, both on the phone and in person.

    Interview Questions
    • Interesting question about the intersection of Southwest and the arts.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Culture Activities Intern Interview

    Anonymous Employee  in  Dallas, TX (US)
    Anonymous Employee in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 2 days - interviewed at Southwest Airlines in December 2013.

    Interview Details

    The interview consisted of 3 people. It was a basic interview, nothing too difficult. It was more conversational and no behavioral/situational questions. They wanted to know more about yourself and why they should pick you.

    Interview Questions
    • Nothing too difficult or unexpected. Be able to answer "why we should pick you" question.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Systems Engineer Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed through an employee referral. The process took 3 weeks - interviewed at Southwest Airlines.

    Interview Details

    You pretty much have to know somebody in the group your applying for be a contractor

    Interview Questions
    • Interview was fairly standard and not very technical. They try to fit your personality more than your knowledge.   Answer Question
    Negotiation Details
    brief and any changes have to filter though 3 level of management.
    Accepted Offer
    Neutral Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Bwi Airport, MD (US)
    Anonymous Interview Candidate in Bwi Airport, MD (US)
    Application Details

    I interviewed online. The process took 2 months - interviewed at Southwest Airlines in April 2014.

    Interview Details

    Applied for FT Customer Service Rep at DCA, about a month and a half ago. Received a phone call to phone interview on 4/14. Phone interview was very easy! Majority questions about my previous work history. At the end of the phone interview I was asked to go to BWI for a F2F interview on 4/28.
    *F2F*
    The face to face interview was very easy as well. Interviewed with the recruiter who did my phone interview. The manager from DCA was also in the room but she didn't ask any questions, just listened. The interview was very fun and relaxed. The recruiter made me feel so comfortable because she was outgoing and enthusiastic. She asked about my work history again and asked behavioral questions as well. I answered all questions in star format. At the end of the interview the recruiter and manager from DCA stepped out to make a copy of my 2 forms of ID and college transcripts. When they stepped back in the room I was offered the job! Did my fingerprints and drug test the same day. Now all I'm waiting on is my background check to clear. (Not worried about that because I'm an angel lol) Does anybody know how long the background check process is? How long before training starts? I'm really anxious and excited to start :)!

    Interview Questions
    • How do you have fun at work?
      How would you tell a customer no?
        Answer Question
    Negotiation Details
    Didn't try to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Internship Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through a recruiter. The process took 6 months - interviewed at Southwest Airlines.

    Interview Details

    The interview process was very long and it went months without hearing anything from Southwest Airlines. I first submitted my resume and then they called me five months later to let me know they were interested in me and wanted to see if I would do a phone interview the next day. I then had a phone interview the very next day scheduled and it went smooth. However, two weeks later they told me that there were other people more qualified.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  11.  

    Customer Service Agent Interview

    Anonymous Employee  in  San Francisco, CA (US)
    Anonymous Employee in San Francisco, CA (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in April 2014.

    Interview Details

    Applied online, maybe a month later got an email asking to send resume and the best phone number to be reached at. The next morning I got a phone call with simple questions about my past work experience, why Southwest, and what do customer service agents do... I'm guessing to see if you know about the position you applied for. After that she said she would give me a call in a week to let me know because she had other interviews to do but to my surprise she called me back in a couple of hours to set up a F2F interview. The interview was for the following week and I had to bring my drivers license, social security card and GED. Was a one on one interview but there was the manager sitting in the room from the airport you would be working at. Was a little nervous because she didn't ask question but she looked at you the whole time while you answered questions. Once again simple questions like why Southwest, the time you had to deal with an angry customer, and the time you went out your way to help a co worker. She also went over my work experience again. Interview only lasted about 10mins, she then made copies of my papers and let me know either way if I got the job or not I would receive a email or a phone call letting me know. They held interviews the day before and would be doing it all day that day so nobody got a straight yes or no, its just a wait and see. Either a rejection email or a email asking you to come in for fingerprints and drug test. So now I just sit and wait and hope for the best. I want the job but so do 100s of other people. I have no idea how many people they want and what kinda people they are looking for.

    Interview Questions
    • I guess the only unexpected question was what was my weakness.. I had to really stop and think about it   Answer Question
    No Offer
    Positive Experience
    Easy Interview

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