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Southwest Airlines Interview Questions

Updated 21 Apr 2015
239 Interview Reviews

Interview Experience

Interview Experience

77%
13%
9%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Marketing Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Southwest Airlines (Dallas, TX (US)) in November 2014.

    Interview

    6 month long recruiting process; overall really great experience and timely responses back. Application is super easy, then received email for why southwest essay, then phone interview, then in-person interview and got a call day of I received the internship. Each step took place per month and found out in November for internship in January.

    Interview Questions

    • Phone interview all behavioral, in-person interview more specific but all in all really great experience. Everyone is so nice and makes you feel at home regardless of how nervous you are.   Answer Question
  2.  

    Technology Analyst Interview

    Anonymous Employee in Dallas, TX (US)
    No Offer
    Neutral Experience
    Difficult Interview
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Southwest Airlines (Dallas, TX (US)) in November 2014.

    Interview

    I applied when Southwest Airlines came to our university to talk to us. First there was a phone interview and after that was the in-person interview. The in-person interview was with the same guy, I had the phone interview with but there was someone else also there. The recruiter the person I had the phone interview with briefly told me the interview was going to be similar as the phone, but it was not that similar.

    Interview Questions

    • What would be things you look for to see if we wanted to move in to another city?
      Talk about projects you've worked with, and experiences at your previous jobs.
       
      Answer Question
  3. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Oakland, CA (US)
    Accepted Offer
    Neutral Experience
    Accepted Offer
    Neutral Experience

    Interview

    They ask normal interview questions always smile make sure to talk about how important customer service is to you and the company. Questions asked, what do you know about southwest west? Why is customer service important?

    Interview Questions

    • Lots of customer service questions smile and be very bubbly   Answer Question

    Negotiation

    No negotiation is a union jobs raise every year starts ff around 10-12 depending on what city you live in

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  5. Helpful (1)  

    Senior Network Engineer (Contractor) Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 daysinterviewed at Southwest Airlines (Dallas, TX (US)).

    Interview

    A recruiter submitted my resume and I was initially told they were not interested. However two weeks later, the hiring manager (HM) wanted to do a phone interview. The phone interview went well and took about 30 minutes. Before the call was over, the HM requested an in person interview for the next day. The next day, I met with the HM and a senior member of the network team. They asked me about my experience as shown on my resume. Also, asked me about my knowledge of different equipment in use as Southwest. I was very honest about my skillset strengths and weaknesses. About an hour after the interview I received a call from the recruiter offering me the job.

    Interview Questions

    • There wasn't anything particularly difficult. I was very comfortable with my knowledge and limitations.   Answer Question

    Negotiation

    No negotiation as the rate was set prior to the interview.

  6.  

    Intern Interview

    Anonymous Employee
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online – interviewed at Southwest Airlines in October 2014.

    Interview

    Schedule a time and one week later take a Phone interview with an HR person. Ask many questions about your resume, projects, classes, internship experiences, leadership experience. Questions are not so hard. No behavior questions, only regular interview questions. It is about 20 min. Then wait for the next process, on site interview.

    Interview Questions

  7.  

    Communications Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    I applied online, which requires a resume and Why Southwest essay. Then, I was contacted regarding a phone interview. The phone interview lasted more about a half an hour. It was with one person and mostly reviewed my resume to make sure of its authenticity as well as explored my career goals. I made it to the final round, in which they fly you to headquarters, but I was studying abroad and therefore had another phone interview. They warned me that it put me at disadvantage. It was almost an hour and there were about five people listening and asking questions. At this point, there were people representing different internship positions.

    Interview Questions

    • Why did you pick your major/why is communications important   Answer Question
  8.  

    Corporate Tax Interview

    Anonymous Employee in Dallas, TX (US)
    No Offer
    No Offer

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Southwest Airlines (Dallas, TX (US)).

    Interview

    1. Apply online, if you are selected, you will be contacted for phone interview
    2. Phone interview - resume questions, why southwest airlines? why do you choose tax
    3. Onsite interview - still some resume questions, prepare your own questions to ask
    4. Wait for decision
    The process is really long, around one to two months. Be patient.

    Interview Questions

  9. Helpful (10)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

    Negotiation

    no negotiation...you are union and start at bottom and have no life

  10.  

    Ramp Agent Service Interview

    Anonymous Employee in Denver, CO (US)
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Southwest Airlines (Denver, CO (US)) in September 2014.

    Interview

    Horrible. I was the 15th or 16th potential applicant that day. The interviewer was curt and rude towards me. She clearly wasn't having a good day. She spent more time talking at me than to me. The ramp representative that sat in on the interview fell asleep while I was talking. He didn't wake up until his cell phone rang.

    They'll take your background info (social security number, address, etc.) knowing they don't plan on hiring you. You have to just trust that they'll destroy your background documentation if you're not offered a position.

    Interview Questions

    • I was told, "I'm the one asking the questions. Please keep quiet until after the initial interview." Despite having airline experience, I knew after that comment, I didn't want the job. I'll remain a loyal customer and let someone else fight over the $10/hr job. It's not worth it.   Answer Question
  11. Helpful (5)  

    Flight Attendant Interview

    Anonymous Employee in Phoenix, AZ (US)
    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a dayinterviewed at Southwest Airlines (Phoenix, AZ (US)).

    Interview

    Two group interviews. Just say you like customers. The first is in the morning at one of the local HR departments. We call this the people department. After Lunch they explain how difficult and demanding the job really is. Many will leave and those left they will pick between eight and ten to interview.

    Interview Questions

    • what would you do different as a Southwest Flight Attendant?   1 Answer

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