Glassdoor is your free inside look at Southwest Airlines interview questions and advice. All 104 interview reviews are posted anonymously by Southwest Airlines employees and interview candidates.
Southwest Airlines Interview Questions & Reviews
Getting the Interview 104 Interviews
Interview Experience 98 Ratings
Customer Care Representative at Southwest Airlines
Accepted Offer – Interviewed in Dec 2011 – Reviewed Mar 09, 2012
Interview Details Some phone tag time, but overall reasonable response time. First had an 'over the phone' interview, followed with clear instructions to complete paperwork and drug test and background testing, which was to completed after the phone and office 'one on one' interviews completed. The rest of the process was fairly fast and then 2 weeks wait there after till training class began. Trained for 6 weeks then entered into job position. Is followed with 90 day eval and 6 mos probation.
Interview Questions
- Nothing hard or unexpected. Basically wanted to know if I was prepared to enter into a really structured environment after discussing my former job duties (which I had been in customer care for many years at my last job). View Answer
- Asked why I was leaving my last job View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Legal at Southwest Airlines
Accepted Offer – Interviewed on Dallas, TX (US) Mar 2012 – Reviewed Mar 08, 2012
Interview Details
This is a great company, and I did quite a bit of research on SWA after I received the call for an interview. The process is takes time and is stressful, but I think it is worth it. The company itself is really cool, and the culture there seems to be the same. They are very thorough, and they called all referenced and did a background check. DO NOT lie or embellish your resume or application. You can expect a phone interview and I had two in person interviews. One with a panel. The recruiter is a great asset so utilize them.
My advice is to dress nicely with a jacket. Be personable and know your stuff.
Interview Question – Why would you be an asset to SWA? Answer Question
Negotiation Details – Did not try
Helpful Interview?
Yes |
No
Problem with this interview?
Ramp Agent at Southwest Airlines
No Offer – Interviewed in Feb 2012 – Reviewed Mar 01, 2012
Interview Details
I revived the standard e-mail asking me to call the given number, leave a message and that someone would call me back for an interview. I called and left my information on her voice mail. I prepped myself and was on edge for days waiting for the call. One week went by, no call. So I replied to the e-mail (which I was told to do if I had any questions) due to a discrepancy in the e-mail and to ask about how long the average wait was for a phone interview. Another week goes by no call and no e-mail.
Week 3 after my call, I get a message from the phone interview recruiter telling me that she would only be taking calls for a short period of time and that if I would like to discuss the opportunity, I would need to call her back as soon as possible with my name, number and a time when I would be available for an interview.
I called back and gave a 4hr window that I would be available the next day. I sat at home for 4 hours(got in some much needed reading), no call. I called her again the next day and sent another e-mail.
The next week I got a message asking me to call back that day before 5pm. I called 4 times and got her voicemail each time. That was just a few days ago. I'll wait and see what happens next.
Interview Question – Why Southwest? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Intern at Southwest Airlines
Accepted Offer – Interviewed on Dallas, TX (US) Jun 2011 – Reviewed Feb 13, 2012
Interview Details I applied in April for the Fall internships. Yes, April. They get thousands of applicants so they need a lot of time to process the resumes. I was contacted for a phone interview, and a couple weeks later was contacted to complete an in-person interview at headquarters in Dallas. They flew me down and I had three interviews. These were very different than any I've had before. It was very much based on what my personality fit would be within the company, not just my personal accomplishments. Otherwise standard situational questions. I flew down in May for the interview and was contacted the second week of June notifying me I had been selected. Everyone is very nice, and even if you don't get past the phone interview, they will give you advice for improvement if you request it.
Interview Question – Tell me about how you show your Warrior Spirt and fun-LUVing attitude in past jobs? Answer Question
Negotiation Details – No negotiation at SWA.
Helpful Interview?
Yes |
No
Problem with this interview?
Tax Intern at Southwest Airlines
No Offer – Interviewed in Oct 2011 – Reviewed Feb 01, 2012
Interview Details received an email from HR dept. asking for my resume and got a call from them to make an appointment for the phone interview. The phone interview was about 30 mins long. The recruiter was very friendly and professional. She introduced the requirement of the position first and continuously verify whether I have enough experience. After one week, I got an email notice. Overall, they need someone with previous tax experience( better to be work experience).
Interview Question – all questions are typical interview questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Ramp Agent at Southwest Airlines
No Offer – Interviewed in Nov 2011 – Reviewed Jan 27, 2012
Interview Details I applied online and received an email asking if I was still interested in the position because they were conducting phone interviews. Had a phone interview a week after
Interview Question – What do you know about the position? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
QA at Southwest Airlines
Accepted Offer – Interviewed in May 2011 – Reviewed Jan 08, 2012
Interview Details The interviewing panel was very casual yet professional. The questions were very specific to the job requirement/position.
Interview Question – How to report bugs effectively Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Ramp Agent at Southwest Airlines
Accepted Offer – Interviewed on Houston, TX (US) Dec 2011 – Reviewed Dec 23, 2011
Interview Details You will start off with a phone interview with a recruiter. Very simple and ask basic's of the job you are applying for. Then will move onto group interview. My interview had 3 people in it. Also pretty straight forward.
Interview Question – Describe the most chaotic time at your past employer? Answer Question
Negotiation Details – Non-Negotiable.
Helpful Interview?
Yes |
No
Problem with this interview?
Ramp Agent at Southwest Airlines
No Offer – Interviewed in Baltimore, MD (US) Oct 2011 – Reviewed Nov 21, 2011
Interview Details
Applied via Southwest Web site got a call 2 days later, which consist of an initial phone interview, if they like your response.you get a 1:1 interview
i think the question don't make sense though, most person have no experience.
however i think if you have a back ground in the warehouse industry that's a plus for you
Interview Questions
- Why Southwest Answer Question
- Do you have any experience in the Airline industry, have you ever work in any warehouse of any kind View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care Representative at Southwest Airlines
No Offer – Interviewed in Phoenix, AZ (US) Oct 2011 – Reviewed Nov 17, 2011
Interview Details
Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised.
Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.
Interview Question – Same standard phone-interview questions so many others have posted here... no surprises if you read the other postings and be ready to answer those questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for Southwest Airlines? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
Sorry, but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.
Your response will be removed from the review – this cannot be undone.
