TD Canada Trust Customer Service Representative Interview Questions

Updated 26 Aug 2014
Updated 26 Aug 2014
36 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Applied in person, then online, filled out a questionnaire, 1 round of interviews, 3 person panel, behavioral questions, focus on customer services and sales, took about 2 weeks to hear back. The whole experience was very formal and but it was nice not having to do multiple interviews.

Interview Questions
Negotiation Details
Was not able to negotiate
Accepted Offer

Other Interview Reviews for TD Canada Trust

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at TD Canada Trust.

    Interview Details

    Waiting for phone interview ...Online assessment done on Jun 11/2014..I haven't got any phone interview yet..get u back once I got it.... Is there any questions you know about this job so i can prepare myself..or what kind of question we should ask to them ...

    Interview Questions
    No Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 8 months - interviewed at TD Canada Trust.

    Interview Details

    It was a lengthy process, although I did get hired during the 2008-2009 recession. Applied in October 2008, initial phone interview and computer test in January 2009, in person interview in February 2009, training in May 2009 and placement in June 2009. Interviewer was very pleasant, standard behavioural style interview.

    Interview Questions
    • Tell me about a time you had to bend the rules for a customer.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at TD Canada Trust.

    Interview Details

    You apply online then someone from Hr contacts you. You have to do a personality Test, then you go into Head Office downtown and do the typical interview questions

    Interview Questions
    Accepted Offer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at TD Canada Trust.

    Interview Details

    Applied through posting online, contacted by email to complete a survey, then an in-person interview at a branch.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 months - interviewed at TD Canada Trust.

    Interview Details

    Sat down for a panel interview - asked about how situations were handled, got a call the next day and was offered position

    Negotiation Details
    No negotiation - start at base salary
    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at TD Canada Trust.

    Interview Details

    First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

    Interview Questions
    • What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at TD Canada Trust in January 2014.

    Interview Details

    Submitted application in person, 2 branch interviews, personality test

    Interview Questions
    Negotiation Details
    Non negotiable
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Ottawa, ON (Canada)
    Anonymous Interview Candidate in Ottawa, ON (Canada)
    Application Details

    I applied through an employee referral. The process took 4 months - interviewed at TD Canada Trust in January 2014.

    Interview Details

    Employee referral, I was contacted within a few weeks by HR for a preliminary phone interview which consisted of mainly behavioural questions followed by a personality aptitude test completed online. Received positive feedback and was told I would be contacted when a position on my desired region became available. I continued to apply to open positions online for the next 3 months, eventually I was contacted to set up a face to face interview at a local branch. I was interviewed by two managers simultaneously, the interview was essentially identical to the previous phone interview in terms of question content. Was contacted within a week with an offer.

    Interview Questions
    • What is your biggest fault and how to you mitigate it?   Answer Question
    Negotiation Details
    Non-negotiable.
    Accepted Offer
    Positive Experience
    Easy Interview

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