Getting an Interview
Getting an Interview
Interviews for Top Jobs at TUI Travel
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Helpful (1)No OfferNeutral ExperienceDifficult InterviewNo OfferNeutral ExperienceDifficult Interview
I applied online. The process took 6 weeks – interviewed at TUI Travel (Gatwick, England) in September 2014.
I sent my application off and received a confirmation email almost immediately. 3 weeks later I received an email saying that although they liked my application, there was a high level of interest for the role so they were keeping my details on file. Then, I received an email inviting me for a telephone interview, which I booked the same day for 2 days later. 5 days after my phone interview I received an invite to an assessment day, which I booked for the only available date, which was 7 days after I received the invite. I was also told that I would be sent a link to complete a literacy and numeracy assessment. I was supposed to receive a confirmation email but this never happened, so I called the head office who put me in touch with the relevant department. I got the impression that they were quite busy as they didn't send me the link for the assessments until 3 days after the initial invite to the assessment day, which was 4 days before the assessment day itself. The tests themselves I found pretty difficult, although we were never told how we performed on these tests.
At the interview itself there were 14 candidates in total. First of all we had a group exercise where we had to come up with a new brand of holiday in groups of 7 and then present it to the rest. Next, we had a role-play exercise where we had to sell a holiday to a difficult individual. We had 10 minutes to prepare and I found that I ran out of time preparing what I was going to say and I felt out of my depth in the whole thing as I have no sales experience (very few of the candidates did) and they knew this from my application. Finally, there was an individual interview which comprised of some pretty general questions about my experience and some competency-based questions.
I received a rejection email within a week and I called a week ago to see if I could get some feedback. I haven't heard anything back so far.
Helpful (1)No OfferNegative ExperienceEasy InterviewNo OfferNegative ExperienceEasy Interview
I applied online. The process took 2 weeks – interviewed at TUI Travel (Crawley, West Sussex, South East England, England) in July 2014.
Applied online and received invitation to interview shortly afterwards (within 2 weeks). Attended an interview in the offices in Crawley.
At first I was asked to complete a copywriting task, writing engaging copy by hand for an online brochure having been given the basic information required. I understand that this was a test of my literacy and competency, but in what world do copywriters write by hand?
The interview questions were not challenging and seemed to be looking for a specific answer rather than aiming to get to know my strengths and personality which is not what I might have expected from a first round interview. A couple of questions about their brand which demonstrates the ability to parrot info from the internet rather than looking at the competency of my marketing skills.
When I asked about the culture of the business and challenged the interviewers to explain the biggest challenges of working for TUI, as well as asking about professional development opportunities, the answers were poor. Professional development meant soft skills courses and powerpoint - I was thinking more along the lines of professional qualifications, leadership programmers, rigorous mentoring opportunities. Hmmm.
I got the distinct impression that these 2 were not interested in me after about 5 mins and were just going through the motions. A shame as I thought that this company would be a stimulating place to work.
3 months on I have yet to hear whether I progressed or not. They seemed unsure of whether they would run an assessment day, offer 2nd round interviews etc. Clearly they couldn't even be bothered to send a generic rejection email.
- No OfferPositive ExperienceAverage InterviewNo OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months – interviewed at TUI Travel (Luton, East of England, England) in June 2014.
Stage 1 was application form, stage 2 tests, phone interview then assessment centre. Assessment was a group exercise, which was deciding the details of a holiday then giving a presentation. Make sure you know brands. Then a case study (2 people) about certain issues/goals in the company, how would you tackle and then questions on those. Then an interview with two assessors. The whole day was pretty relaxed and seemed a great place to work! It is really really competitive so make sure you really speak up in the group tasks. And do loads of research!
- What did you enjoy about your degree? Tell me about a time when you had to overcome a challenge? Tell me about a time you improved something? Answer Question
- No OfferNeutral ExperienceDifficult InterviewNo OfferNeutral ExperienceDifficult Interview
I applied online. The process took 3+ months – interviewed at TUI Travel in June 2014.
Online Application, Online Tests - Numerical and Verbal
Assessment Centre - Luton HQ
Competency Based Interview - Why TUI, Work Experience, difficult situations (how you dealt with them), greatest achievements, dealing with conflict etc.
Paired Case Study Exercise - Given a briefing, you and your partner prepare a short presentation on how to solve issue.
- Why do you want to work in travel? Answer Question
Helpful (1)No OfferNegative ExperienceAverage InterviewNo OfferNegative ExperienceAverage Interview
I applied online. The process took 5+ weeks – interviewed at TUI Travel (Sunderland, North East England, England) in February 2014.
I found the initial job post on an online job portal and applied via the TUI careers website (slightly annoying, involved putting in salary expectations, which you always feel under pressure to not overstate in order to be in with a better chance. I put in a relatively modest sum that is worth less than I am, really, as a minimum, and this was, coincidentally, the precise amount that was offered at a later point in the interview).
I received an invitation to interview via employee administrative email about a month later, scheduled for the following week. The date they had pre-selected was inconvenient, and I would have preferred that they call to arrange, rather than assume my availability. Nevertheless, I was able to rearrange for another mutually convenient date (though the administrator's email response took 2 days and was rather blunt).
There was no one at the reception to the quite large and confusingly laid-out building, so I had to find the right office on my own, which made me a few minutes late. Even so, there was some waiting around in the office for my interviewers for around 10-15 minutes.
The interviewer that met with me was pleasant, and took me into a room to complete a handwritten blog-writing assignment. I was allowed 30 mins, and was vaguely asked to write about "my last holiday". No target audience, word count or other specifics/directions were given, which made it somewhat challenging, and slightly reminiscent of those back-to-school, post-half-term writing assignments. I realise that the handwritten aspect may have been to assess spelling etc., but not having computer access (for a computer-based job) was bizarre and inconvenient.
After this, I was taken back to the waiting area again while my interviewers read over my magnum opus. 5-10 mins later, I was taken into another room for the face-to-face interview with two interviewers (the marketing manager and the team member manager, who had shown me into the first room for the writing test).
This was fairly standard, with no particularly difficult questions. The main interviewer hadn't seemed to have checked over my CV very thoroughly in advance at all, and asked me some irrelevant and surface-skimming questions that showed this - not a good sign. Otherwise, I was mostly asked questions that arose from responses I had given as opposed to prepared questions, and asked general questions about qualities I had, rather than specific experience and skills. The interview did not last as long as I anticipated, and the main interviewer came across as quite tired and disinterested from start to finish. I even tried to lighten the atmosphere by cracking an innocuous joke at one point, which was met with stony silence. Geez.
I felt I performed well, but came away with the distinct impression they had already pretty much decided they would not employ me and did not like the fact that I lived over an hour away (a comment was made about how long it takes to drive from my address, but they did not seem interested enough to ask whether I would be willing to relocate or not - which I was). This made it seem that there was little I could have done to succeed in this situation, which left me feeling somewhat powerless and put out.
At the interview's conclusion, I asked if they would like to view my online portfolio, which they expressed an interest in. I emailed it that afternoon to their secretary to pass on, as I wasn't given their contact details. No one responded, but I instead received a rejection email the next day. Lovely.
Oh, and the email was automated and could not be responded to, so I was unable to get any feedback, either.
- Please hand-write a blog post about your last holiday. Answer Question
- No OfferNegative ExperienceDifficult InterviewNo OfferNegative ExperienceDifficult Interview
I applied online. The process took 2+ weeks – interviewed at TUI Travel (London, England) in January 2014.
i submitted my application online. I came to assessment day with other 30 people. We had some tasks to do in groups to demonstrate our team work abilities. I was having a runny nose so my presentations was not impressive and I did not participate in the second hap of the day. Second half of the day included role play and 1 to 1 interview.
- To make a 3 min presentation about the destination they give you brochure about. You have only 5 min to prepare Answer Question
- No OfferNegative ExperienceAverage InterviewNo OfferNegative ExperienceAverage Interview
I applied online. The process took 5 days – interviewed at TUI Travel (Luton, East of England, England) in January 2013.
The hiring process consists in a application screening, a SWOT of oneself, standard tests (logic, verbal...), a phone interview and a 2-day long assessment center in Luton, UK.
The hiring is done from the German head office by one person. It is not a point system.
"trends in travelling industry"
" a situation where you didnt take risk"
" how to communicate strategy" 1 Answer
- No OfferNeutral ExperienceAverage InterviewNo OfferNeutral ExperienceAverage Interview
The process took a day – interviewed at TUI Travel (Luton, East of England, England) in April 2012.
-2-to-1 interview for 45 mins
-group work for 1 hour
-pairs work for problem solving
The location was not the best but very close to London.
The office was really nice, showing very strong culture & very relaxed for Friday's seeing as it's casual dressing.
- A situation when you've changed someone's mind. Answer Question
Helpful (3)No OfferPositive ExperienceDifficult InterviewNo OfferPositive ExperienceDifficult Interview
interviewed at TUI Travel (Luton, East of England, England) in May 2011.
There were about 12 people in my assessment centre group, each of them had a Master's degree (except from me) and I found this quite strange! Anyways, for me this was the 1st assessment centre and I found it quite stressful in the beginning!
There were about 6 people watching you and they take notes of every single word you say during the group excercises! Quite daunting! They watch very closely your BODY LANGUAGE so try and be positive and smile at everyone at any time! Try to aknowledge the contribution of each member of your group ! You have to show leadership behaviour but at the same time you should not seem like imposing yourself on the others...
The exercises would almost always require knowledge of a multiple of business functions i.e. marketing, finance etc. Try and take part in ALL discussions even if you don't feel as an expert in Finance (let's say) compared to someone in your group who has a MSc Finance degree! You have to appear confident and competent in EVERY ASPECT of the task never mind the division of tasks within the team! Otherwise they would grade you down!
They will ask for a lot of written feedback after each of the exercises so think about how you could show some self analysis!
They will be judging your analysis skills, presentation skills... everything! BUT always from the perspective of their VALUES! So try and always focus on showing how you are customer obsessed and incorporate all the things they stand for! Because in the end, the feedback will be structured around those values!
- They can set up unexpected scenarios of the task. Answer Question
- Accepted OfferNegative ExperienceDifficult InterviewAccepted OfferNegative ExperienceDifficult Interview
I applied online. The process took 4 weeks – interviewed at TUI Travel (Swansea, Wales) in June 2010.
The application form was intense, A LOT of information considering the calibre of staff that actually got hired not being that great because of the vast number of people they needed. The interview was equally intense, being a full day. A group interview in the morning where all the candidates for all different roles had different tasks to do in the room, mostly presentations. This was followed by an unprepared presentation where they gave a task for us to prepare in groups of similar job roles and we had to do individual presentations regarding the information we had been given to prepare. This was followed by a cull, and then lunch. After lunch individual interviews were held and were followed immediately by job offers which was a good point.
- The unprepared menu planning - we were given a list of store cupboard items and asked to create a two course menu from them. It was unexpected as it was never going to be reality that on the spot menu planning was going to have to occur. 1 Answer
There was no negotiation. I was asked what country I would like to work in and the one I wanted wasn't very popular so I was guaranteed it.
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