Toys ''R'' Us
Toys ''R'' Us Interview Questions & Reviews
Getting an Interview
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Sales Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Toys ''R'' Us in July 2014.
Interview Details It was a group interview and there was 9 of us (meant to be 10 but one didnt turn up). We went with one of the managers called shaun who was really nice and we all went into a room and sat in a circle. There was a pen and paper provided and the first task was to just say your name to the group. Then we had to introduce the person sat next to us after 5 minutes of asking questions on what they enjoy doing etc etc. The second task was selling a product, there was an array of toys on the desk and we all picked one up and then had 5 minutes to look at it and think of how to sell it. One by one we tried to sell the product, I thought this would be difficult but I actually enjoyed it. Then the last part was a debate, he split the room in half and we debated football players salary in groups. The debate was testing team work and listening skills. Then we all went into a different room so we could have a drink and they called us in one by one to discuss our applications. They offered me a trial the next week along with 3 other interviewees who I saw written down. The interview was really fun and has given me loads of confidence I didnt know I had.
Part Time Associate Interview (Neutral Experience)
Interviewed at Toys ''R'' Us
Interview Details A group interview. Interviewees asked to; sell a toy, produce a poster planning an event and a numerical and organising exam. Then a one to one interview asking questions of your experience and reviewing your CV.
Interview Question – Sell this toy. Answer Question
Xmas Sales Assistant Interview (Positive Experience; Easy Interview)
I applied in-person and the process took 2+ weeks - interviewed at Toys ''R'' Us in October 2013.
Interview Details I applied via application form online and passed it into store at the customer service desk on a Friday, I was called on the Sunday to go in on the Monday for a Star Search, which is what they call their interview process. It turned out to be a group thing, which I suspected as I'd read online about them.
First we had to do an ice breaker, the usual "talk to the person next to you and find out about them and an interesting fact and present them to the group" thing. Easy really just talk and ask questions!
Next we were split into half, there were 10 of us so 5 on each side and they gave us topics to discuss. Our topics were "The internet should be banned" one half for banning it one half against, and "customer service is the most important reason customers come to the store" same things, one agrees one disagrees. They also had a topic of "footballers are paid too much" but we didn't discuss that one. They're more interested in how you put yourself across and how you work together than the actual topic.
Next was the Toy presentation, I'd read this online and saw the toys in the corner so mentally picked the one I wanted. We had to sell it to the group, basically just reading the box out and the pros of the product. Don't forget to mention whether it needs batteries or not!
Then they had said at one point "if we keep you behind it's because we think you'll be a good cashier and we want to test your skills" but really they just kept behind people they wanted to interview. It wasn't really an interview though they just asked us our availability.
If you pass that they call you in to go in for a second stage interview for an hour, this time you go on the shop floor, a bit on the tills to bag items, a bit to greet customers at the door and a bit going around the shop floor talking to customers.
Interview Question – We weren't really asked any questions like a normal interview just the group things then questions about availability Answer Question
Negotiation Details – No negotiations but they are very good at fitting hours around a current job if you tell them
Buying Administrative Assistant Interview (Positive Experience; Average Interview)
I applied online and the process took 5 weeks - interviewed at Toys ''R'' Us in August 2012.
Interview Details Online application and then offered a first face to face interview.
This went well then offered a second interview with another buying Manager. Did not get an offer and there was very poor feedback as to why.
Interview Question – Mostly typical standard interview questions Answer Question
Sales Team Member Interview (Neutral Experience; Easy Interview)
I applied in-person and interviewed at Toys ''R'' Us.
Interview Details Pretty straight forward questions. They pretty much hire any and everybody. Which can be a good or bad thing. You have to deal with the stupidity or incompetence of your peers.
Negotiation Details – Nothing
Very Easy Interview
Cashier/Sales Team Member Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at Toys ''R'' Us in July 2014.
Interview Details I applied online, and was sure I didn't do so great on the personality test portion of the application. I've never worked retail before, so I found it challenging, sometimes multiple answers seemed okay, but if you've had experience in retail I would assume that part is no problem. It took about a month and a half to get a callback, but they had been interviewing all summer so I was probably close to the bottom of their list. I got called to come in for a group interview, there ended up being 7 of us there. Based on the other reviews on here, I was prepared to choose a toy and sell it and had ideas for the lego thing. Turns out, my interview must have been an unusual one. We all played "2 truths and 1 lie" to introduce ourselves. Then the manager came in and was very clear about the position, what it's like working there etc. We were told pushing the rewards program, credit cards and buyer protection plan were very important. Then they dismissed us outside and did the 1 on 1 portion. Since it's so close to college starting back up they had me fill out an availability schedule. Asked me what my major was, and if I'd be interested in also being the HR Assistant since I've had office experience. It was the most laid back interview I've had, I think they were just desperate for more regular employees. Oh PS, working on Black Friday is a MUST, at least for this store. 12 hour shifts. However since I am from out of state, they are willing to let me work the closing shift on Black Friday so I could have Thanksgiving with my family, which was nice.
Interview Question – I was literally only asked about my major and availability. Again, most likely a very atypical experience from what I've read on here. Answer Question
Negotiation Details – No negotiation, told the wage was $7.75 which is actually above minimum wage for KY so that's fine.
Very Easy Interview
Sales Associate Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Toys ''R'' Us in November 2010.
Interview Details Was a group interview. They give you legos to build a product and try to sell it, then give you actual toys to try to sell them the toy. If you make it past the group interview, then you will have 1 1 on 1 interview with a manager.
SMILE! Make the best of it and try to have fun. If you look miserable, then you look like a miserable choice.
Interview Question – What would you do if your guest wants an item, needs it today, and we don't have it in stock? Answer Question
Sales Associate Interview (Positive Experience; Average Interview)
I applied online - interviewed at Toys ''R'' Us in April 2011.
Interview Details One week after applying, I received a phone call to come in for a group interview. At the group interview, they asked a series of questions to each person. Ex. "What is your favorite childhood toy?" Afterwards, they took each person individually into the office for a one-on-one interview.
Interview Question – What is your greatest weakness Answer Question
Reason for Declining – Hours were too sparse.
Very Easy Interview
Distribution Manager Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 7 weeks - interviewed at Toys ''R'' Us in April 2010.
Interview Details fairly easy just met with ops and GM went over my experience in my past and what they do there, Wasn't bad at all it was pretty easy actually. The manager just seemed in a rush but nothing too out of ordinary warehouse experience
Interview Question – Pretty straight forward Answer Question
Negotiation Details – none
Cashier/Sales Team Member Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Toys ''R'' Us in April 2014.
Interview Details Really simple one on one interview with the HR person. I was offered the job at the end of it. Questions were all the expected; "Give an example of a time you recognized a fellow worker for excelling at something", "explain a time when you worked as a team player", "if a customer needed assistance, there was a spill, and the front was calling for backup cashiers which would you attend to first?"
Interview Question – I don't really remember any of them being too difficult. You're allowed to pass on a certain number of questions anyway View Answer
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