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Travelers Companies Interview Questions

Updated 22 Apr 2015
440 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1. Helpful (5)  

    Claims Operations Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at Travelers Companies.

    Interview

    The interview process can take some time, as Travelers believe in only hiring top talent. There are multiple interviews. Be prepared to be able to give specific examples of how you performed in prior roles. Make sure that you always have questions at the end of the interview. Be yourself and RELAX.

    Interview Questions

  2. Helpful (6)  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Travelers Companies.

    Interview

    Lengthy, but worthwhile. Every employee I encountered during the hiring process was very knowledgeable, candid, and bright. The steps I had to take in total were (1) online application, (2) phone screening, (3) series of 8 skills tests, (4) face to face with 2 unit managers, (5) shadowing current employee - this is also an interview, (6) face to face with 2 higher up managers, (7) face to face with VP, (8) drug screening, (9) background/credit check. They put a lot of effort into bringing on talented people so I suggest really doing your homework on what the company does and the S.T.A.R. method for interviewing. They are looking for specifics as well as the ability to remain calm under pressure.

    Interview Questions

  3.  

    Director Interview

    Anonymous Employee in Hartford, CT (US)
    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter – interviewed at Travelers Companies (Hartford, CT (US)).

    Interview

    Probably one of the worst interview experiences ever. They called me in and then put me in an office for 6 hours with people rotating in and out. Most of the people seemed way to busy then to spend an hour with me and seemed distracted and many were not even involved with the role. The hiring manager couldn't even be bothered to speak to me for more then 7 minutes. Most of the interviews were conversational and unstructured, but basically it seemed like one they had a hard time articulating this role and therefore were not really sure why I was there. Here's a hint, have your hiring managers take 15 minutes and do a phone screen before bringing people in if you don't think they are qualified. It was a waste of my time.

    Interview Questions

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  5.  

    Product Analyst Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Travelers Companies (Toronto, ON (Canada)).

    Interview

    It took about 4 months. 1st a call with HR. Basic questions like why do you want to work here. 2nd an interview with the two Product Managers. It was less formal and more a conversation where they explained what they did. 3rd an interview with the Director, again informal convo.

    The interviews didn't take long, maybe a month or so. The hiring part took the longest. After the interviews the HR rep went mute. They were interested then they told me they wanted to continue interviewing everyone else, which took a few months.

    When they did call me to tell me I got the job, HR rep was a little strange. She called me two weeks after that and told me again that I had the job, as if she was telling me for the first time. They wanted me to interview with another person, but then never heard back when I offered my availability. We negotiated the salary. Then they were supposed to send me all the details (vacay etc) and didn't, even though I asked for it via email. They again went mute for a couple of weeks or so. Then I received the offer letter and phone calls from the managers congratulating me on the new job - though I hadn't signed the contract and had just received it.

    The offer was contingent on a criminal, credit, and employment background check which they've outsourced to Hireright. The employment check is for the past 7 years of employment. They verify dates and salary.

    They give minimal vacay days. They call it 'Paid Time Off' which includes sick time etc. Which is weird. They PTO was 20 I think.

    Once I read the terms and conditions I asked the HR rep to send me more details on the bonus and why HireRight had the right to know my salary for the past 7 years, but didn't get it. I eventually rejected the offer.

    They didn't manage the offer process well. It was long and disorganised. It took about a month from the time I got the call that I've was hired to the time I received the contract. I also didn't get the answers I needed. The whole interview process was long too - they wanted to hire me one min then went mute, then called me to offer me the job. But by that point months had passed and the initial excitement that is there from doing the interviews had faded.

    Interview Questions

    Negotiation

    They did negotiate by upping the offer by a few thousand, but then said that they were not going back tot he drawing board.

  6.  

    Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Travelers Companies in April 2015.

    Interview

    I came here because I wanted to see if others experienced what I did with my initial phone screen: The HR person asked me approximately 25 minutes of questions from a prepared checklist consisting entirely of yes and no questions and questions that required ONLY a one word answer. There was little she couldn't have learned from my resume/job application. She didn't seem to have read my application and didn't seem to be familiar with my employer (an industry competitor) and was definitely unwilling to use the information on my resume as a spring board to learn more about me ("I saw you did X at company Y, tell me more about that experience" -- NONE of this type of open-ended questioning). She made it clear several times that she wouldn't be satisfied with anything that didn't fit a specific yes/no/number/one-word-answer box on her checklist. After 25 minutes of responding only with "Yes ... Yes ... 7 ... yes .... no .... 5, er 6 .... no ..... ye-sss .... 5...." I was really wondering about the culture at Travelers. The HR interviewer asked the questions in a way that was very short and quick which, to me, came off as a bit rude and cold. Is the job market still so bad that Travelers can afford to treat prospective employees in this poking, prodding sort of way? I have a fair amount of experience and abilities to offer my next employer, but the HR person made sure to hammer me back into her checklist any time I tried to expand on an answer or provide some insight into what sort of experience I actually bring to the table. My experience with most/all other phone screen interviews is that it's condcuted by both parties with courtesy and respect, and that it's a process of give and take where I have a chance to actually speak and ask questions and receive a bit of information, in addition to answering questions. The HR person didn't learn much about me (that's not already in my application), while her conduct left me with a negative initial impression of Travelers.

    Interview Questions

    • Initial interview was 95% yes/no ("are you subject to a noncompet?" "do you have Auto experience?" "Are you certified in X?") or one word responses ("How many years have you X certification?" "how many years experience with WC?") - they were prepared questions. If you try to give more than a number or Yes/No response she will cut you off (and not always politely). At the end she asked what questions I had and when I asked her to tell me more about the job she didn't provide much information that wasn't in the the two parargraph job description. My impression was that she didn't know much about the opening or the office where it's located, or she wanted me to ask a less open-ended question so she could answer yes or no.   Answer Question
  7.  

    Underwriter Trainee Interview

    Anonymous Interview Candidate in Houston, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Travelers Companies (Houston, TX (US)) in April 2015.

    Interview

    I put in an application online and received an email requesting time for phone interview. I spoke with an HR rep the next week and was asked general questions about why underwriting, why I chose my degree and why I chose to apply. I was then told that I would hear something in the near future about an onsite interview. A week later I received an email informing me of the interview times and location.

    Interview Questions

    • Tell me about a time when you were disappointed about an outcome and what did you learn from it. How do you sell a product to a customer?   Answer Question
  8.  

    Underwriter Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Travelers Companies.

    Interview

    Great interview process. Relaxed, just want to get to know who you are in the office visit. Most of the questions revolve around who you are and if you like fast-paced, challenging work.

    Interview Questions

  9.  

    Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeksinterviewed at Travelers Companies.

    Interview

    Series of several interviews that were in hierarchical order. Each interview progressed with difficulty and length. The final interview was more confirming that there was truth to my statements and I in fact was who I represented myself to be. Depending on company need, not all interviews are as thorough.

    Interview Questions

  10. Helpful (4)  

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Travelers Companies.

    Interview

    First there is a phone screening. Then next you are called in for an in person screening. (Waste of time because you are asked the same questions during your phone screening) Lastly, you are called in for an interview for 4 hours! So stupid. You complete 6 rounds of interviews for 30 minutes with 2 different managers during each setting. They are grilling you for questions. If you give an answer they don't like the lame managers will frown and give you faces. One manager said, yeah yeah you already said that. How rude! Well I will say it again. There are no breaks during the interviews just one bottle of water. This company is ridiculous all the managers are disrespectful and they had co-workers interviewing during the process. I'm thinking are you qualified to interview They don't care if you have a degree and they frown upon higher education. At all cost a waste of time trust me!

    Interview Questions

    • Describe a time where you had to deal with an irate customer?   1 Answer
  11.  

    Outside Property Claims Representative Interview

    Anonymous Employee in Ban Phone Savang (Laos)
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Travelers Companies (Ban Phone Savang (Laos)) in March 2015.

    Interview

    I applied online and about 10 days later received an email to schedule a phone interview. I was not available for the date and time proposed by the recruiter and they were able to work with in my availability to get the phone interview scheduled. This was probably the most comfortable phone interview that I had ever had. It consisted of descriptions of general duties and expectations and verify information that was submitted electronically through their online job application page. I was asked about why I had chosen to apply at travelers as well if I had applied at any other companies or had any other offers pending. The questions about my prospects I felt were a little strange, but the recruiter was very nice, friendly and personable. The whole interview process was about 45 minutes. At the conclusion of the interview I was told that I can expect an email from the local hiring manager with in 3 business day. I was advised to follow up with the recruiter after that 3 business day. By the time the next Monday rolled around I hadn't heard from the manager and followed up with the recruiter as instructed. I sent an email and made a phone call 4 days after that and there has been no response.

    Interview Questions

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