US Airways Interview Questions & Reviews

Interview Details I applied online thru the us airways website about two weeks later I got the call for the interview and i would be flown out. I was so excited and believed I would get an equal opportunity but that's not really the case. My best advice is have the mindset that you probably won't make it because their interviewing hunderads of canidates and selecting a small few. I would also say that appearance is a big key, I think more than not once you walk in they know who they want or not. Out of the 30 people in my class only 2 were selected to go the next round so you can see that the odds are stacked up against you also from what i can see they don't have alot of young flight attendants and if your a minority your chances are even slimmer.

Interview Details Had an on campus interview with US Airways engineers for an internship. Interview consisted of basic STAR questions.

Interview Details 3 rounds of interview. Two technical interviews. Very easy interviews mostly focussed on past experience.

Negotiation Details – Since I was applying for a contract positon there was no negotiation.

Interview Details Applied online. Was given a phone interview a couple weeks later. Phone interview caught me by surprise, but was able to answer the questions about customer service and my experiences fairly well and was invited to a group interview in PHX.

I had done as much homework as I could for the in-person interview. Dressing professional is a must. They will dismiss you if you aren't dressed professional or don't fit in your clothes. All the applicants arrived the morning of the interview at PHX airport and were shuttled to the US Airways training facility. The shuttle van took about a dozen people at a time, and I'd say there were about 50 people total. Once you reach the training facility, you check in, show your ID, and get a name tag. From that moment, some of the interviewers are there to greet you and you must be on your game. Smile, be friendly, ask questions.

The first portion included sitting in a jumpseat to see if you can physically fit. One by one, everyone did that and then proceeded to do a reach/height test by grabbing a piece of equipment in a mock aircraft overhead bin (without shoes). I can tell you that at least one person was eliminated because they couldn't fit in the jumpseat. Following these two sections, the entire group was now split into two groups. At this point, the real interview starts.

One of the managers gives a brief presentation on the company and position. It's important to listen and ask questions at the end. I took notes at this part. Concluding the presentation is when all the applicants stand in front of the room (with the interviewers all in the back taking notes) one by one and give a one minute self introduction and list three qualities that make an outstanding flight attendant. I felt that this portion of the interview was key. Have only THREE qualities prepared and practice a minute-long speech! Too many people were only naming one or two qualities, or five or six. Many people also fumbled with their words, didn't speak confidently, or didn't elaborate on their choices. This is your first real impression to the panel.

After everyone had their turn, we went on to a small group exercise. At this point, we were divided into groups of four and given a plane crash scenario to which we had to work as a team to come up with our best answers. This exercise is also very critical, not so much for getting the right or wrong answers, but working as a team. There will be at least one recruiter watching each group, so make sure to be vocal and work as a TEAM. After this exercise concluded, we were fed lunch for about 1/2 hour.

Following lunch, an HR rep came in and read off a list of names that would be "taking the next step in the process" which was code for "going home". My heart was pounding at this time, but luckily, my name was not called and I moved on to the second half of the day, which was the 1 on 1 interviews. At this time, from my group, there were eight of us left, and then eight more from the other group joined us. We were all happy and all congratulated each other for the progress thus far.

The 1 on 1 interviews were actually more relaxed than I had expected. The key is answering questions using the STAR method and citing specific examples from past experiences. We were all in the same room at the same time so make sure to focus and have examples from previous jobs to reflect upon. After everyone was done, the head manager came in and asked us to do one last exercise. If you make it this far, you'll know what it is...

All in all, the interview was conducted very well. The recruiters/interviewers were all current flight attendants for US and most had 25+ years with the company! Everyone was nice and they welcomed all of us new hires to the family. I am a male, and have work experience as a gate agent and flight attendant. This is a highly competitive job. Do your research and make sure to follow directions at the interview. The company wants outgoing, friendly, reliable employees.

Interview Details You will be asked to describe in your own words, what do you think makes a great flight attendant? You'll have 60 seconds to answer. You'll need to state your name, where you're from, and answer the question. THIS is when you're being judged the most. They (the recruiters) are scrutinizing your appearance, your stance, your diction, how well you speak, all of it. Give your best impression, and make it a lasting one. My advice, is do what I did. Pretend that the recruiters aren't there. And ONLY scan the room and look at your peers (the other candidates). Pretend you're on the plane giving instructions, or some big presentation. Smile when you speak, speak clearly and at a steady pace. And wish everyone there, good luck. Doing so, will show you as being humble.

Next is the narrowbody aircraft mockup. They have you sit in the jumpseat, fasten the seatbelt and shoulder harness and grab equipment from the overhead bin. You will be required to reach in the bin (way back against the fuselage) pick it up and lift if out (which might weigh about 15-20 pounds) and lift and put it back in the bin. You will also be required to take off your shoes. Ladies AND gentlemen. So wear clean socks. :o)

Afterwards, the one-on-one/ face-to-face interviews will commence. They will ask conventional scenario questions that pertain to customer service experience you may have, and if you have prior airline experience, feel free to relate some of it. But don't relish too much on your prior airline experience, they welcome the experience, but don't make it seem that you're so set in your past flight attendant life, that you wouldn't be a good fit in your potential new flight attendant life at US Airways. My best advice is to search within this site for the questions, or run a search online for "STAR Interview Questions" so you can prep for it. (STAR "Situation, Task, Action and Results")

Sometime in the day usually around 12 noon, lunch will served. You'll have 30 minutes to eat. Although the telephone recruiter may have said (and the email) "Bring a book as there will be some downtime in the day" by all means, DO NOT BRING A BOOK. That's a test, in which you will fail. The lunch break is for eating, but more so for socializing. Get to know the other candidates. PLEASE PLEASE socialize. You are being watched, trust me. Dont make it a habit of staying in the same seat you were, when you first got there. Play musical chairs, every chance you get, move around, change your seat, sit with another group of people and chit-chat with them. Then switch again, move and sit in another part of the room. And make sure, the recruiters know and see that you've move. Ask a question when they come back in the room. THEY LOVE QUESTIONS, so ask, ask, ask away. That's a way to let them know you're eager to learn and are truly interested. *FORMER/CURRENT F/A's* this goes for you too. Ask questions, if you already know the answer. Play the fool so-to-speak, and humble yourself. DO NOT come as a know it all.

Once lunch is over, they come back with a list. Usually a Human Resource Rep comes in, and says when your name is called, you are moving toward the next step in the interview process. Which is code for, "the shuttle van is here to take you back to the airport" This is the round folks are cut. The object is not to have your name called at that time. Once all the names are called, and they are gone. The HR Reps says you all have made the first round, and the next round is a group activity. IF you've gotten here, then they really liked you. BUT that does not mean you are 100% safe. I can't stress enough to participate, participate, PARTICIPATE. And socialize, socialize, socialize. There isnt a right or wrong thing to do or say in the activity, they just want to see team work, give and take, a leader and follower, but they DO NOT WANT A BOSSY LEADER or a LAZY FOLLOWER. All of you in the group, should participate and show eagerness and willingness to achieve what the activity asks of.

Frankly, if you get cut at this round, then you deserve to be sent to the airport and home. After the activity, we all discuss it and our thought process. After that, the recruiters leave the room and deliberate again. IF the HR Rep comes back in the room with a paper and your name is called, its bye bye time. Two people were called again, for lack of participation and the other was being over-bearing possibly. Afterwards, they ask the remaining candidates to collect their belongings and go to the wide-body aircraft mock-up, and after an discussion of the widebody, its revealed that you've pass all rounds and will receive a written conditional job off. (Despite they said in the beginning that you would know their decision within 48 hours. but thats for those who didnt make it)

After the joyish tears, you sign paperwork, take your ID picture, and get finger printed. And you're on your way to the skies.

Negotiation Details – I accepted the terms of employment.

Interview Details I’m going to just give you suggestions on your appearance for the interview because there are several posts that cover the other stuff. What they don’t cover is the first part of the process is basically a beauty contest. Not as in if you’re ugly you won’t get hired, but that if you don’t look like a Pan Am Flight Attendant you’re not getting past the first round.
First, clothes: Wear business attire that actually FITS your body in a flatteringly manor. Men: black, grey or blue SUIT (jacket, not vest) with neutral color button up collared shirt. Women: black, grey or blue skirt (just below the knee) and BLAZER with neutral color button up collared shirt or sheath dress (just below the knee) with matching BLAZER (black, grey or blue). PANTY HOSE and CLOSED TOE office appropriate pumps. If you’d wear them to the club, don’t wear them to the interview.

You don’t have to go out and purchase and expensive new suit. I found my Talbots black sheath at the resale shop for $14.50. I owned the blazer and shoes already. But they carry those items as well. The most important thing is the way the outfit fits on you. Nothing should be bulging or straining on you. Too big is just as bad as too small. So please find the appropriate outfit in YOUR size. You shouldn’t look like you’re wearing a potato sack or you’re a stuffed sausage. Also, if your shirt collar can’t be pressed to the point it looks brand new, don’t wear it. Get a new one. Raggedy looking collars are a no no. Pack extra panty hose in case you get a run.

Second, hair: Men get a haircut and wear your hair in a standard non hip fashion. Think Mad Men. You can be hip after you get the job. Ladies: short hair; comb in a neat and simple manner. Long hair; PUT IT UP in a bun or French twist, NOT a messy knot or pony tail. Hair should be formal military regulation styles.

Finally, make-up: Men: don’t wear any. Women: neutral colors. They should enhance your natural features. You are on a job interview, not going clubbing. Wear nude or neutral colors for entire face, including lips. No reds, fuchsias or bright pinks. A light coating of clear gloss is actually the best choice. If you have oily skin, go buy an oil mattifier cream to put on under your foundation. You don’t want to look like your face is about to slide off at any moment. If you’re wearing a white blouse, make sure to blot your chin area so you don’t get make-up on your collar. If you have oily skin or use a heavy amount of foundation on your face, you should really consider wearing a sheath dress to avoid collar mishaps all together.

How you LOOK and carry yourself are going to be the determining factors on if you make it past the first cuts. I can’t help you sound professional, but I hope this helps you at least look professional.

That’s my two cents, good luck!

Interview Details Unfortunately, I had the same experience as most people on the board. It is truly disappointing that so many people had high hopes for putting their best foot forward, to not even have a chance to speak in a one to one interview. It is really sad.

I would rather not divulge much more information, as everyone will have their own experience. I suggest understanding the odds that you probably will not be picked are high. Realizing that no matter how great you may be, the recruiters may not be looking for your type on that day. Keep going for your dream. Maybe a recruiter will take the time to see the true you at another airline.

Interview Details The "interview" that I was invited to attend was with 70 other people (mostly older group). We were immediately asked to sit in jump seat and open/ lift/ close overhead compartment. We then "mingled" for little over an hour in a very small, hot, room with the other candidates. The recruiters (approximately 25) stood around the room (with clipboards) against the walls watching. None of the recruiters mixed among us....it was very awkward. We were asked to sit and were shown a company presentation. Next each person stood, gave name, where lived and what qualities most important for FA---in no more than 60 seconds. Most everyone was dressed appropriately (women: dark suit/pants or skirt---men: dark suit) The recruiters stepped out for 15 minutes after names A-L. Then again after M-Z...but no cuts were made. Next we were placed in groups of 6 and given the "if the plane crashes" group consensus project. We were given lunch while the recruiters were out for 1 1/2 hours. When they came back in, instead of just calling names of the 5-6 that moved on to the one on one interview, they made a huge, silly deal of calling each name as if they were going to take you to the one on one, but instead asked if you were "having a good time", "learning alot" (?) while they escorted you to the door. It appeared only looking for mufti-lingual. Only 6 people were actually interviewed out of the 70, those were candidates with multiple languages. At this point, with US Airways, even if you are an excellent candidate, I believe they have their numbers and really aren't interested. Very long way to go and lot of preparation for no one to ask a single question and you're never asked for resume.

Interview Details Had an over the phone interview. I was asked about 6 questions about previous work history.