USAA

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USAA Interview Questions

Updated 15 Dec 2014
Updated 15 Dec 2014
345 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    IT Internship Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Completed two short screening interviews over the phone and then a third hour long phone interview.

    Interview Questions
    • They asked me to determine the 5 digits of a bike lock combination while giving me 4 facts to go off of. Only gave me a minute or so.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Specialized Member Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Online, online assessment, phone interview, on campus interview with HR and Department Head. There was also a computer simulation with handling a service call, making the correct choices and navigating the customer service computer program.

    Interview Questions
    • Tell me about a difficult customer relations situation that you turned around.   Answer Question
    • When providing service, how do you identify and present other sales opportunities? Give a specific example.

      Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"
       
      Answer Question
    Negotiation Details
    Rigid
    Accepted Offer
    Average Interview
  3.  

    Financial Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at USAA.

    Interview Details

    Applied through on-campus recruiting website. Was contacted for a first-round interview. Had dinner the with the employers the night before. First interview was behavioral/fit - mainly asking about you and why USAA. Was contacted within two weeks for a second round interview at their headquarters in San Antonio. The second round took most of the day, and consisted of a 30 minute one-on-on interview, a online skills assignment, and a group case study/presentation, as well as a tour of the office.

    Interview Questions
    • What are some of the challenges facing the financial services industry?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
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  5.  

    Channel Manager III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at USAA.

    Interview Details

    My interview process was different because I had an internship before I got full time job. The internship interview was on the Skype and it was behavioral based. The second interview was based on my internship.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Software Developer Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    Anonymous Interview Candidate in San Antonio, TX (US)
    Application Details

    I applied through college or university – interviewed at USAA.

    Interview Details

    I had a phone interview and a second interview on-site. The phone interview was very laid-back. The questions are mostly based on how you solve problems not coding questions. The second interview was very similar. They ask a lot of "How would you solve this problem" and "Tell me about a time" questions. They also ask 3 questions that evaluate your developer skills, 1 was "Tell me an innovation that would better the customer experience during accident claims"

    Interview Questions
    • The innovation question was kinda difficult because it caught me off guard.   Answer Question
    Reasons for Declining

    I was offered an internship somewhere else and I accepted that one instead.

    Declined Offer
    Positive Experience
    Easy Interview
  7.  

    Interview Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at USAA.

    Interview Details

    The process took a month for me but I was the first person to be interviewed for the position in the first round. There are two rounds: The first is a typical interview, with two people and they ask you pretty difficult questions. I waited about two weeks and got an invitation to the second round. The second consisted of a dinner with the other people being interviewed and a few managers for the position. Very laid back. Went to a hotel downtown for dinner. Then the next day we went and we were served breakfast, then the interview itself took 15 minutes, very easy questions, not as hard as the first round. Then you were escorted back where they fed you lunch and took you on a tour of the building. I heard back within the week through an email, but that was because I wasn't offered the position. People who were offered got phone calls. I have to say though once they realized they didn't want me they became very rude. I sent thank you emails to the interviewers and never heard back. I haven't decided if I'll apply for another position.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First round of interviews on campus. Interview was primarily more of a fit-type of interview. Two weeks later got offered to have a second round at their main office in San Antonio. Second interview was much more in-depth

    Interview Questions
    • Tell me about a time where you made a decision and regretted it?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  9.  

    Risk Management Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    Anonymous Interview Candidate in San Antonio, TX (US)
    Application Details

    I applied through college or university. The process took 4+ weeksinterviewed at USAA.

    Interview Details

    Applied through university career website. Was contacted by university relations for a phone interview within a week. Phone interview was approximately 40 minutes, consisted of open-ended questions such as "tell me about yourself and about what you do at school", and then more behavioral questions such as "tell me about a time when...". Interview was very casual and seemed to be geared towards informing me about the company and further steps in the interview process.

    After about a week, received a request to attend final-round interview in San Antonio. I was flown in and attended a pre-interview dinner with candidates for various internship positions and employees from different parts of the company. The next morning, the other candidates and I were taken to the company's main campus for breakfast, a building tour, an individual interview, and finally a presentation on employee benefits.

    The individual interview was a very casual and comfortable process. Each candidate was sent off to interview with 1 or 2 senior employees. To my surprise, this interview was exclusively behavioral in nature and was described as solely intended to determine the candidate's fit with the company culture, as the best of the best had already been selected through the resume drop.

    While the position is open to people from various business or math backgrounds, it seems that the majority of the people who work in Risk Management-type positions at USAA are very analytical and technical people with PhDs or Master's Degrees in statistics or mathematics. This could potentially be very offputting for someone who comes from a less analytical background, especially while having to socialize for long periods of time with those employees during the in-person interview process.

    Overall, the company seems to have a very welcoming and personable culture. The culture is, of course, also very military oriented and appears to carry a hierarchical system of rank and respect which is not found in other companies.

    Interview Questions
    • Tell me about a time when you made a large transition in your life and how you handled it with many things going on at the same time.   Answer Question
    Reasons for Declining

    I received an offer from another company for a similar position in which the pros outweighed the cons more so than with this position. The other company is larger and does not serve a niche market, so it offers its opportunities in several hubs around the country. To the best of my knowledge, a career in risk analysis with USAA requires relocation to San Antonio, at least in the early stages of your career. While this was not necessarily a factor in my decision, the other company also offered a higher wage. However, USAA has an amazing benefits package and its San Antonio campus can only be described as something out of your wildest dreams. I would describe the company as very state-of-the-art, tech-savvy and "cool".

    Declined Offer
    Positive Experience
    Average Interview
  10.  

    Process Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at USAA.

    Interview Details

    Attended a career fair at my school and stopped by the USAA table. I have them my resume and I received an email a couple days later about applying for the intern position. I was told to apply and then set up a phone interview within the same week of receiving the email. I interviewed with two people and they asked me basic questions as to who I was, why I choose my degree, and what do I look for in an employer. Really basic. The interview lasted 30 min and was a great experience. The interviewed were really easy to talk to and connect with.

    Interview Questions
    • What is the hardest analysis problem I have ever done?   Answer Question
    No Offer
    Easy Interview
  11. 1 person found this helpful  

    MBA CDP Career Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at USAA.

    Interview Details

    I applied online and had an initial interview at a national career fair. The initial interview was a quick 30-minute conversation that focused on behavior questions that were team-work related, why USAA, why San Antonio, tell be about how you've worked with ambiguity or improved a process/fixed a problem (etc). The interviewer didn't have too many details about specifics of the CDP's role, but this is understandable as it is a rotational program where the company only knows the generalities of the role and examples of past projects/roles.

    The second interview was over 2 days and hosted at the San Antonio campus. I was flown in and put up in a nice hotel on the Riverwalk. That evening we had a mixer with mid & senior level management. The next day interviews were held on campus. The campus is huge (has it's own zip code) is top-notch, and has the employee benefits & resources you would expect of Apple, Microsoft or Google. (Multiple fitness gyms, plenty of on-site restaurants & cafeterias, company store, nurses & health center, etc).

    The day consisted of 2 interviews, a campus tour, and presentation w/ Q&A on company benefits. The interviews were also primarily behavioral. The vibe the other candidates and I got were they were looking for the right people, and would find the best-fitting role for them as available. The interviews were only 45-50 minutes each and also primarily behavioral. They focused on why the company & location, how you've handled problems with people & processes, your short and long-term interests, and other "fit" questions. No case questions. No computational problems.

    The expectation for a turnaround time for an offer was 2.5 weeks, and I was contacted after 1 week with an offer. The offer was competitive based on my top-25 MBA program's average salary and my number of years of industry experience.

    It was a very good experience based on other interviews with other fortune 500 companies I've interviewed with.

    Interview Questions
    • Are you more interested in a technical position or managerial/strategy-based position? Why?   Answer Question
    Negotiation Details
    They come with an offer, and I'm waiting to see if negotiation is appropriate for my situation based on other offers I get.
    Accepted Offer
    Positive Experience
    Average Interview

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