USAA

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USAA Interview Questions

Updated 25 Feb 2015
Updated 25 Feb 2015
367 Interview Reviews

Interview Experience

Interview Experience

65%
21%
12%

Getting an Interview

Getting an Interview

58%
23%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    IT Internship Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Completed two short screening interviews over the phone and then a third hour long phone interview.

    Interview Questions
    • They asked me to determine the 5 digits of a bike lock combination while giving me 4 facts to go off of. Only gave me a minute or so.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Financial Foundations Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at USAA.

    Interview Details

    Very lengthy two phone interviews one was about five minutes long the other was about an hour an a half with two individuals on a conference call. Overall it was a good interview they were both very patient an did not rich me an made sure to explain each question very thoroughly

    Interview Questions
    • Name a time you were challenged with a project but over came the difficulties   Answer Question
    Negotiation Details
    There was no negotiation I was offered 34k
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Java Developer Interview

    Anonymous Employee in Plano, TX (US)
    Anonymous Employee in Plano, TX (US)
    Application Details

    I applied online. The process took 3 weeksinterviewed at USAA in February 2015.

    Interview Details

    Recruiter emailed me and scheduled a 30min technical interview with a developer and IT manager. Time between contact and resume submission was 2-3 weeks. Currently in a holding patterning.
    Company web site is good at showing where you are in the interview process.
    Seemed very professional but laid back when needed.

    Interview Questions
    • IT Manager asked:
      Background on myself and reason for new job.

      Developer asked:
      Technical question about Java
      -abstract vs interface
      -overriding
      -final class
      -synchronized
      -serialVersionUID
      -EJB
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ (US)
    Anonymous Employee in Phoenix, AZ (US)
    Application Details

    I applied online – interviewed at USAA in February 2015.

    Interview Details

    Filled out application online and took assessment test. Received email for phone interview, conducted phone interview with recruiter and was provided details of job. Was told that I would be contacted in a couple of days if selected for the position. It was a positive experience. It is a good company.

    Interview Questions
    • Describe an experience where you had to overcome a hostile customer on the phone.   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  6.  

    Application Details

    I applied through an employee referral – interviewed at USAA.

    Interview Details

    The Interview process with USAA is by far the best I've ever experienced. I was referred by an employee and was contacted within a week to start my assessments. The assessment all together took about a hour to complete. Once the assessments were complete I was contacted by a recruiter who was amazing! He really took the time out to get to know me and answered all my questions. The interview questions mainly consisted of; "explain a situation where you encountered a difficult patient, and how did you turn it around?" and "explain a situation where you had to sell a product."
    After my phone interview I was given a date for my final interview and instructions on how to complete my background check.

    Interview Questions
    • I don't think any of the questions were difficult in my honest opinion.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    SDI Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at USAA.

    Interview Details

    Staffing personell will call you for a quick interview and overview of the position. Depending on the group, you will have a panel interview which includes personal and technical questions.

    No Offer
    Average Interview
  8.  

    Life and Health Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at USAA.

    Interview Details

    Took 1 week after applying online too take 1 hour long phone conversation interview with recruiter.
    Met for formal face to face interview with two managers for an hour discussing experiences that apply. Did role play selling cell phone, try to close it! Member centric and its a sales job so showcase dialogue techniques to selling appropriately.

    Interview Questions
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Marketing Manager Interview

    Anonymous Employee in San Antonio, TX (US)
    Anonymous Employee in San Antonio, TX (US)
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Initial phone interview from HR, then she called back and set-up a second phone Interview with hiring manager, then I received email and set-up on-site interview with HR and two managers.

    Interview Questions
    • Would you be able to stay within the "swim lanes" and focus on one piece of campaign management?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Financial Solutions Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA.

    Interview Details

    Interview Question types:

    Behavioral
    Situational: tell me a time when...
    It is the STARS Model of interview questions.

    You are also given a scenario on a mock family and asked the following:
    What 5 questions would you ask
    - you are then given additional information and asked:
    What are 3 recommendations you would provide.

    Sell me this pen.

    You get to speak with a representative in your role; however, they are trained on responses. The old expression in the industry, make them drink the koolaid.

    Interview Questions
    • Situational questions where you have to provide specific examples   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
  11.  

    Mortgage Processor III Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    The initial interview was with a recruiter. A day later I had an interview with the mortgage processor managers. The managers asked basic interview questions and were very friendly.

    Interview Questions
    • Name a time something didn't go the way you had planned it to.   Answer Question
    No Offer
    Average Interview

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