University of Phoenix
University of Phoenix Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Enrollment Advisor (61)
- Enrollment Counselor (48)
- Academic Counselor (11)
- Adjunct Faculty (9)
- Enrollment Manager (6)
- Finance Advisor (5)
- Workforce Solutions Advisor (5)
- Financial Advisor (4)
- Admissions Counselor (3)
- Adjunct Online Instructor (2)
- Finance Counselor (2)
- Sales (2)
- Corporate Education Liaison (2)
- Manager (2)
- Student Services Coordinator (2)
- Faculty (2)
- Director of Academic Affairs (2)
- Customer Resource Specialist (2)
- Director of Enrollment (2)
- Facilitator (2)
- Instructor, Part-time, On-campus In College of Arts and Sciences (1)
- Certification Officer I (1)
- University of Phoenix Online (1)
- Faculty Facilitator (1)
- Re-entry Counselor (1)
- Director of Enrollment/Enrollment Department Head (1)
- Student Support Specialist/Academic Counselor/Enrollment Counselor (1)
- Faculty Recruiter (1)
- Recruiter (1)
- Instructor (1)
Very Easy Interview
Outbound Contact Specialist Interview (Neutral Experience; Very Easy Interview)
I interviewed at University of Phoenix in June 2014.
Interview Details Multiple phone interviews with Talent Acquisition. One face to face interview with a hiring manager that lasted no more than 10 minutes. She was given two specific questions to ask me ahead of time so there was nothing to discuss or explain. Made me think her role is that of a puppet.
Interview Question – There was nothing difficult or unexpected. Answer Question
Negotiation Details – No "negotiation phase". It was more like this is the offer, sign if you accept.
Enrollment Advisor Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at University of Phoenix in July 2014.
Interview Details Applied online a week letter I received an email to take three assessments. After passing the assessments there is a phone interview, after successfully passing the phone interview you will move on to the face-to-face interview.
The face to face interview is a panel consisting of two people. It is a behavioral type of interview most questions begin with "Describe a time when you....". They are looking for a specific answer and if you do not give them the answer they are looking for they WILL write you off.
My tips for you: Know the position and what it entails and be able to explain exactly what the position is and how potential students are contacted. Also, study all of the questions on here and have an answer that relates to what they are looking for. The director told me they are seeking a hard-working, self-starter.
Interview Question – Describe a time you used time management and what steps did you use. Describe a time you used logic and good judgement. Answer Question
Enrollment Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at University of Phoenix.
Interview Details I have applied for 2 positions, one is still in the loop. the other one got rejected.
Submitted a resume online, and received an online assignment email next day. I took the online tests and they sent me an auto-rejection email a weeks after.
Academic Counselor Interview (Neutral Experience)
I applied through an employee referral and the process took 7+ weeks - interviewed at University of Phoenix.
Interview Details They often hire if you have a connection. They call you and and you come in for one interview and then you go through a process of screening that takes a long time ( approximately three weeks to a month) then they call you and offer you the job.
Interview Question – I am a gym member who is thinking of leaving, convince me to stay. View Answer
Negotiation Details – non, you take what they offer.
Enrollment Advisor Interview (Neutral Experience; Easy Interview)
I applied through an employee referral and the process took a day - interviewed at University of Phoenix.
Interview Details The interview was unorthodox and not very professional. The Director at the time was very standoffish and relayed the interview to the managers on staff. It turns out that he was not skilled in interviewing or hiring.
Interview Question – Did I wear an African head wrap because I was a Muslim? View Answer
Director of Enrollment Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 4+ weeks - interviewed at University of Phoenix in January 2010.
Interview Details I was an internal candidate so my previous performance was looked at before I was considered for the position. The first round was on the phone, then I was flown to Atlanta, GA for an interview with the Campus Director. I was then showed around the campus and met with the peers I would be working with.
Interview Question – How would I handle an irate counselor. Answer Question
Negotiation Details – There were no negotiations
Enrollment Advisor Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at University of Phoenix in May 2014.
Interview Details I applied online, and they send links to 3 online assessments. I received an e-mail about a week later to set up a phone interview. They were all behavioral questions, and things about past employment. I was told I would be contacted with in several days.
Interview Question – Name a work related situation where you went above and beyond to fix a mistake. Answer Question
Financial Advisor Interview (Positive Experience; Average Interview)
I applied online and interviewed at University of Phoenix.
Interview Details I had one interview and it was a behavior based interview. They like to hear that you're confident and you need to make sure you ask a follow up question.
Interview Question – Most difficult situation was being confronted about gossip that was not true. Also, a lot of the students get upset about how long the financial process takes and it is out of your control Answer Question
Academic Counselor Interview (Positive Experience; Easy Interview)
I applied through an employee referral and the process took 2 months - interviewed at University of Phoenix in September 2010.
Interview Details It can take a while once you apply. It usually about two months between your application and training start date. There was an initial phone interview, a written assessment, and then an in person interview which was a large cattle call type interview. That process has since changed
Negotiation Details – There is no negotiation for salary. Everyone starts at the same salary
Enrollment Advisor Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at University of Phoenix in September 2013.
Interview Details You apply electronically through their website and if selected, receive an invitation to take a series of tests to assess your supposed suitability for the job. If you make it past this screening, you receive an email invitation for a phone interview, which, if successful, leads to a final face-to-face interview (I've heard of some people having a phone interview as their final interview).
I made it through to the final, face-to-face interview. The phone interview was brutal, lasting about an hour. My head hurt afterward. The questions are of the "behavioral" interview classification, where they ask you to elaborate on scenarios where you demonstrated and performed a certain way in the workplace. Example: "Describe a time where you were forced to make a decision at work you didn't want to make. What was your thought process and what was the decision?"
The final interview was more of the same, and you're told this in the phone interview. I had read reviews of final interviews lasting more than an hour, so when mine was less than that I didn't take it as a good sign - although I was relieved it was over. Too much to endure for such an entry-level position! I knew I was over-qualified walking in (so did my interviewers) and I was already an instructor with the University so I didn't know what they expected - they knew my work history from my resume and phone interview so I have no idea why they would even interview me further knowing they wouldn't hire me. I have several friends in other states who have gone on numerous interviews to no avail as well, and everyone knows this is a call-center type of job, with quotas, in a call-center environment with a lot of turnover. What on earth could they be looking for? My interviewers and I both knew it was a job I could do in my sleep.
Interview Question – The questions were all of the same level of difficulty. My example above: "Describe a time where you were forced to make a decision at work you didn't want to make. What was your thought process and what was the decision?" Having to sift through many positions in my work history over the years to come up with this exact scenario from that one job, and then expound on it, was exhausting. This is a better position, I think, for a recent grad who hasn't worked too many previous jobs. View Answer
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