Victoria's Secret Stores

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Victoria's Secret Stores Interview Questions

Updated 16 Oct 2014
Updated 16 Oct 2014
588 Interview Reviews

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  1. 3 people found this helpful  

    Sales and Stock Assistant- London Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I saw the vacancy on google and applied through a quick online application, the following day I received an email detailing: that I had been chosen to go forward to the next stage of the recruitment process. I was given an option to choose between two interview dates, after replying back I received another email a few hours later confirming my selected date and advising: to wear black to the interview (dress code business black), the location of the interview and details of the interview (group interview consisting of situational and competence based questions). The interview took place the following week, on arrival we signed our names in on a sheet and were taken upstairs by one of the interviewers into an individual conference room. We were left alone for 5 minutes whilst a Victoria's Secret catwalk clip was playing in the background. The interview commenced and we went through a register and realised that a few people didn't turn up, so there were only a few people present, so we worked within that small group.

    The introduction involved telling an interesting fact about yourself, where you worked previously and why you want to work at VS.

    Following the introduction we were given a group activity in our group of five: different types of bras were put out and a bottle of body lotion, we were then asked a hypothetical scenario question (see interview questions) and had to work in the group to demonstrate our teamwork and retail/customer service knowledge and skills.

    Next, we had a selling activity. We were each handed one VS product (mostly underwear) and were required to conduct a one minute sales pitch in front of the group and interviewers. (See interview questions section)

    We were then asked individual interview questions which were broken down into two parts:

    The first questions were based on hypothetical scenarios in VS, and how or what we would do in that particular situation as an employee. (See interview questions section)

    The second half consisted of typical interview style questions which relate back to our previous work experience/or even life experience. (See interview questions section)

    We then did a bit of admin work, which involved signing a sheet with our availability/any requested holiday. We were also given an option whether we wanted to work within sales, stock room or even overnight shifts. If we wanted to work in a specific department I.e pink then we would have to note that down too, however the more flexible and available you are, the higher chance you have in succeeding with your application.

    The interview was then concluded by the interviewees asking the interviewers any questions/concerns that they had.

    The process was very quick and informative, the experience was fun and the atmosphere was relaxed. The group of people I had been interviewed with were absolutely lovely.

    I received a call the following day to be told that I was successful.

    Interview Questions
    • I'm not going to give too many details away! But I hope you guys get the general gist.
      Group activity: given a scenario whereby a customer wanted a product which was no longer in stock. We could only sell the products that we had in front of us, however how would we go about this?
      Demonstrate team work skills, listening, communication skills, leadership, problem solving and eliminating and deduction.

      Selling activity: mostly consisted of underwear and one person had a pair of jogging bottoms.
      Had to show your unique selling skills on the spot.

      Interview questions:
      Examples: name a time when you had received poor customer service and why, what would you do in that situation to correct it?
      Name a time when you had to deal with a problem that was not relevant or important during the time when you were working and how did you go about it?
      Name a time when you have had to have the help or assistance of a team member.
        Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
  2.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online – interviewed at Victoria's Secret Stores in August 2014.

    Interview Details

    We were 14 girls at interview, so it was not so easy to show Your personality. We had introduction, group task, sales task and group interviews.
    I think they aren't looking for hard working, realiable person, they need blubby girl who can talk about nails and new hair cut all day long.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online – interviewed at Victoria's Secret Stores in August 2014.

    Interview Details

    Submitted application online, got called to come into a group interview. There were about 12 people there, the interview went for about two hours. Very in depth process, testing team work skills, selling skills, how you respond under pressure, how confident you are talking to people, how you would handle different work problems, etc etc.

    Interview Questions
    • We each had to stand in front of the group and do a sales pitch for whatever product we were given.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online. The process took 2 weeksinterviewed at Victoria's Secret Stores in July 2014.

    Interview Details

    I applied online and was emailed back with a request to interview. The email included two time slots on the same day the following week to choose from. Once I got to the interview centre, we were all taken to an interview room upstairs and left there for 15 minutes. Eventually the interviewers showed up and asked us all to introduce ourselves one-by-one, giving an interesting fact about ourselves and why we wanted to work at VS. After this, we were given a hypothetical situation in smaller groups and asked to pick an item to sell to that customer out of a selection given. The interviewers listened in on our process and made notes. Then we were each given an item and asked to make a one minute sales pitch to the whole group. After this, we were split into smaller groups again and the interviewers asked each of us different questions based on hypothetical retail situations. The interview lasted two hours.

    Interview Questions
    • 'A customer comes in asking to repurchase a fragrance that we no longer stock. Which item from the pile in front of you would you offer as an alternative?' The items given were several bras and some loungewear.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate in Stratford, London, England
    Anonymous Interview Candidate in Stratford, London, England
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Victoria's Secret Stores.

    Interview Details

    Total process took about a month.
    I applied online, then had a short phone interview then was invited to a group interview.
    After the group interview I got the job offer.
    A couple of weeks after it was the induction.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online – interviewed at Victoria's Secret Stores in May 2014.

    Interview Details

    I received an email inviting me to an assessment. It was a group interview and we started off introducing ourselves and why we wanted to work for Victoria's Secret. We were then shown a video about Victoria's Secret and they asked us questions about it.
    They placed a few of their products in the middle of the table and gave us a scenario about a customer who wanted to buy a perfume they previously brought from the store but it was now discontinued and what we would do (also to select from the table what we would give them instead). This was a group discussion amongst ourselves and we were being observed by the interviewers.
    Then we done a selling activity and were given different products from the table and had to get up turn by turn and sell the product. I was given a bra and some of my selling points were that it came in different colours and came with matching underwear. Another good point to mention when doing a selling activity is to give personal testimony.

    Interview Questions
    • Afterwards, we were split into two groups and an interviewer sat with us and asked a question one by one.
      Some of the questions were,
      1) Can you tell us a time where you helped a fellow colleague and how,
      2) If you were placed in a new department that you weren't familiar with, how would you help a customer who wants to know about a product.
        Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate/Cashier Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Victoria's Secret Stores.

    Interview Details

    Received a Call, had a telephone interview which proceeded to a group interview. Called up a week later to ask if there was any updates with regards to my application and got told that I got the job! Very confused why I was not called initially to let me know but was assured that this was due to the busy nature (I applied as one of the first batches - therefore I opened the store).

    Interview Questions
    • Make sure to be presented well, well spoken and be able to apply the experience you have (be it retail or not) to the questions you asked for there was a girl in my interview that only had beauty therapist experience but applied her knowledge of customer experience to the job role in question.   Answer Question
    Negotiation Details
    N/A
    Accepted Offer
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online. The process took a weekinterviewed at Victoria's Secret Stores in December 2012.

    Interview Details

    Telephone Interview

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online – interviewed at Victoria's Secret Stores in November 2012.

    Interview Details

    I had to send in a CV through their website which was followed by a phone interview. Questions like why I want to work there. The lady told me I had passed so I was called in on a group interview. Everyone was wearing black outfits so they had clearly done their research. The interviewer asked questions and everyone had to give an answer to the same thing. She asked what was a time when you received excellent customer service, what's the difference between servicing and selling and about our past experience and why we wanted to work at Victoria's Secret. They're looking for bubbly outgoing people and it's good to use their vocab such as exciting, opportunity, perfect fit, upselling, lifestyle questions, her experience.. It was maybe the next day that I received an email from them offering me the job.

    Interview Questions
    • They didn't ask anything difficult, the most important thing was to give an answer different to what everyone else had already said.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Victoria's Secret Stores in November 2012.

    Interview Details

    Applied online, telephone interview then a group interview

    Accepted Offer
    Easy Interview

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