Yelp Account Executive Interview Questions

Updated Sep 14, 2014
Updated Sep 14, 2014
250 Interview Reviews

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Account Executive Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral - interviewed at Yelp.

Interview Details

Starts off with a phone interview that is fairly simple and asks what you are currently doing and what you are wanting to do. Pretty much a test to see if you can communicate and have an interesting background and ambition. Then there is 2nd interview where you have three different sections that ask about yourself and general interview questions followed by role play. The role play is not the easiest because they put you on the spot so be quick and keep it simple. After that you should await a phone call the next few days.

Interview Questions
Accepted Offer

Other Interview Reviews for Yelp

  1.  

    Account Executive Interview

    Anonymous Interview Candidate  in  London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Yelp in April 2013.

    Interview Details

    Applied through Monster and Yelp's career section. I got a response within a week to arrange a quick telephone chat/screen. I spoke to someone in HR who was very nice and jolly. We chatted about my resume a bit, and briefly about why I would want to work at Yelp and in Sales.

    About 10 days later (I followed up the phone interview by email and phone after 1 and 7 business days respectively). I was invited to come in for an interview at their office on Baker Street. It's a funky office with all the gimmicky stuff and toys to attract a young crowd and (try to) take some of the edge off of what is a slog like day for most people there I imagine. Boiler Room-esque et all minus the scamming.

    Here I met the HR person, but was then interviewed by four people (two of them came in together) who I believe were all Sales Managers. Three of them had transferred from US offices to start the London office last year.

    They asked mostly run-of-the-mill questions (Why Sales? Why Yelp? Last Job?) and made it quite clear that they were hiring a lot of people with no sales experience for these rolls, and that the interview was more of a personality check and to see how comfortable you are talking under pressure, and I think they deliberately gave me four women interviewers as some sort of test. Odd, but reasonable I suppose

    I asked the same few questions about territory, average performance, quotas, compensation to all of them and got different answers each time when it came to performance and quotas which was worrying, with the figures dropping with each subsequent interviewer. Lowering quotas means people have had trouble keeping to the old ones, which is a bit alarming for me when I already know it's going to be a tough job.

    In case you don't know, the Account Executives basically cold call 60-100 calls a day to SMEs and work on short sales cycles with no account management. Small closing to prospecting ratios makes for a tough grind.

    Interview Questions
    • In two of the interview sessions I had to do a brief role-play mock phone-call with no script or prep time. I was expecting some kind of role-play from reading other reviews. One was for a new business, one was for an established business, and in both cases the 'business owner' had no idea who Yelp was.   View Answer
    Negotiation Details
    Not really any room for negotiation as far as I could see. It's entry level and there are plenty of people applying.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Accounts Executive Interview

    Anonymous Interview Candidate  in  London, England
    Anonymous Interview Candidate in London, England
    Application Details

    I applied online - interviewed at Yelp.

    Interview Details

    Sent cover letter and got a telephone call to arrange a phone interview for the next day. I prepared well, but must have made a bad impression as the interview started describing the role and asked me if I had any questions after around 3 minutes.. The interview was hard to hear clearly and seemed uninterested from the start.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Account Executive Interview

    Anonymous Interview Candidate  in  San Francisco, CA (US)
    Anonymous Interview Candidate in San Francisco, CA (US)
    Application Details

    I applied through an employee referral - interviewed at Yelp in September 2014.

    Interview Details

    I first had a phone interview with one of the HR people which was fairly simple and they were very nice. Then they had me come into the office for an interview. I spoke to three different people, the first was a few questions about myself and a quick role play. The second was another role play, but a bit more difficult. The third was just kind of a character review and he asked me what I learned from the first two role plays. Nothing crazy. Do not know if I got the job yet.

    Interview Questions
    • The second role play was the most difficult part. They want to see how you respond to a tough situation on the phone.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Account Executive Interview

    Anonymous Interview Candidate  in  New York, NY (US)
    Anonymous Interview Candidate in New York, NY (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at Yelp in June 2014.

    Interview Details

    The other posts on the interview for the account executive position were very accurate. I had an initial phone screening and was invited in to the New York office for a face to face interview. Overall everyone in the office was very nice and it seemed like a fun place to work. There were interviews with three managers lasting about ten minutes each. General behavioral questions that you need to answer in the STAR format and also questions asking what you would do in specific situations in the office or on the phone with a potential client. Each of the managers had me do a role play and after giving me advice let me try it again. Also, the second and third managers will ask you how your previous interviews went- be sure to remember the advice from your previous role plays because they may ask about it. Be sure to take their advice and really don't be afraid to really push to sell their product. They want to see your enthusiasm and ability to take criticism and use it to improve on your performance. Good luck!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  6.  

    Account Executive Interview

    Anonymous Interview Candidate  in  San Francisco, CA (US)
    Anonymous Interview Candidate in San Francisco, CA (US)
    Application Details

    interviewed at Yelp in September 2013.

    Interview Details

    The interview was exactly as stated on glass door. There was an initial Skype interview, which is followed by their critique. They tell you what they think you should work on.. pay close attention.. this is what they want to hear in round 2. Interview is easy but pay in minimum wage.

    Interview Questions
    Reasons for Declining

    Minimum wage pay.

    Declined Offer
    Positive Experience
    Average Interview
  7.  

    Account Executive Interview

    Anonymous Interview Candidate  in  San Francisco, CA (US)
    Anonymous Interview Candidate in San Francisco, CA (US)
    Application Details

    I applied online - interviewed at Yelp.

    Interview Details

    I received an email asking to do a preliminary phone interview and we scheduled it for the following day. I spoke to a male but right away, the conversation felt VERY rushed and he didn't seem very personable. I know I'm the one being interviewed but I personally don't like when interviews feel rushed and unimportant. He just asked me basic questions about my knowledge of the company and the services they offer.

    Interview Questions
    • Nothing in particular but like I said, it felt very rushed.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral - interviewed at Yelp.

    Interview Details

    I was struggling looking for a post-college job so my friend who works at Yelp mentioned this position and sent me a referral invite. I've never had experience with Sales but hey it would be a great experience and the culture is pretty awesome for someone in their early 20's.

    Details:
    Took an assessment which was pretty straight forward and then moved on to a phone screen. That was pretty simple too, just have to be able to hold up a conversation. Then got to the on site interview. This for me was pretty tough, they put you in role playing situations and you have to be able to think on your toes and be personable.

    While I didn't get the job, I have to appreciate how relatively quick they made the whole process

    Interview Questions
    • Name a time when you were able to convince someone of something   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First interview is a phone one. Be prepared for a role playing exercise and perhaps some questions about your biggest success or failure so far. Be confident during this interview and you should make it to round 2.

    Interview Questions
    • None really. It's a straightforward process if you've ever done a cold call or been in sales. If you haven't, your best bet is to act more aggressive than usual and don't take no for answer during the interview process.   Answer Question
    Accepted Offer
  10.  

    Account Executive Interview

    Anonymous Interview Candidate  in  Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I applied online. The process took 3 days - interviewed at Yelp in August 2014.

    Interview Details

    I submitted a resume/cover letter and completed an aptitude test. Then a recruiter contacted me, set up a short 10 minute phone interview to clear salary levels and give a basic overview of the position. At the end of that, the recruiter scheduled an in-person interview at the office. The in-person interview lasted about an hour. I was brought into a room by the first interviewer, asked a few questions (behavioral, analytical, etc.) then given a role play. At the end of that role play, I was given feedback, and the interviewer left the room. A few minutes later, a new interviewer came into the room, asked what feedback I had received from the previous role play. The interviewer asked me to incorporate that feedback into a new role play. The interviewer then gave me feedback about the second role play, asked me a few questions, and left the room. The same procedure happened one final time with a third interviewer.

    Interview Questions
    • Role Play 1: Set up a meeting over the phone with the owner of the restaurant to talk about Yelp. (spoiler- the owner doesn't want to advertise on the Internet)

      Role Play 2: You have already talked with a store owner the previous day and decided on a marketing plan. Call the restaurant again to start setting up the paperwork. (spoiler- the owner has changed their mind and doesn't want to advertise with Yelp)

      Role Play 3: Sell a familiar product. (spoiler- interviewer isn't that interested in the product)
        Answer Question
    No Offer
    Positive Experience
    Difficult Interview

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