Auto Club of Southern California

  www.calif.aaa.com
  www.calif.aaa.com

Auto Club of Southern California Jobs & Careers


Show:  All Results Last 7 Days
27 days ago

Contract Station Relations Supervisor

Auto Club of Southern California Houston, TX

Four year college degree or an equivalent combination of education and work experience required. 3-5 years demonstrated ERS, CSR or… Auto Club of Southern California


26 days ago

Associate Marketing Manager

Auto Club of Southern California Costa Mesa, CA

Under guidance from the Program Manager, develop & manage marketing plans for the following Automotive Services products in multiple markets: Driving… Auto Club of Southern California


22 days ago

Sales Assistant - St

Auto Club of Southern California Saint Peters, MO

• Able to learn computer functions. • Experience in working in an insurance agency preferred, but not… Auto Club of Southern California


18 days ago

Sr. Technical Consultant

Auto Club of Southern California Coppell, TX +2 locations

The Automobile Club of Southern California is seeking career-minded individuals for our Sr. Technical Consultant opportunity in Costa Mesa, CA… Auto Club of Southern California


6 days ago

Specialty Products Specialist

Auto Club of Southern California Costa Mesa, CA

This position supports the growth, penetration and profitability of Exchange Specialty Insurance Products by attending, coordinating, and locating… Auto Club of Southern California


4 days ago

Systems Engineer Specialist

Auto Club of Southern California Coppell, TX

• Design and implement systems based on Windows and Linux to run; applications and databases. • Possesses initiative to identify and propose… Auto Club of Southern California


7 days ago

Branch Specialist II - 37 Hour - El Monte Longo

Auto Club of Southern California El Monte, CA

for branch bookkeeping records - Servicing the needs of the member and providing… Auto Club of Southern California


25 days ago

Systems Developer

Auto Club of Southern California Coppell, TX

1. Analyze, code, compile and test highly complex programs or modules. 2. Conduct code walkthroughs and other technical reviews throughout project… Auto Club of Southern California


15 days ago

Travel Agent Trainee - San Diego

Auto Club of Southern California San Marcos, CA +4 locations

As part of the AAA we are a financially strong and stable organization with an outstanding reputation in the Travel industry. We offer an array of… Auto Club of Southern California


14 days ago

Claims Representative I - Total Loss - St

Auto Club of Southern California Saint Louis, MO

The Automobile Club of Missouri is seeking career-minded individual for our Claims Representative I -Total Loss position in St. Louis, MO. This… Auto Club of Southern California


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Auto Club of Southern California Reviews

163 Reviews
2.1
163 Reviews
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Recommend to a friend
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Robert T. Bouttier
31 Ratings
  1. 3 people found this helpful  

    Policy Management Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Management Specialist in Los Angeles, CA (US)
    Current Employee - Policy Management Specialist in Los Angeles, CA (US)

    I have been working at Auto Club of Southern California full-time (more than 3 years)

    Pros

    Full-time job with benefits. No experience needed. Training from the ground-up.

    Cons

    Treated like a number. Management only cares about the bottom-line. It is all about getting the member to purchase another form of insurance (or what management calls benefits). It was once suggested by a supervisor that if an insured was having a hard time paying their current auto insurance bill, to offer them another policy, like homeowner's. Because they can get a discount. Bare in mind a deposit is needed to start any policy with AAA, and the disount may only be a few dollars. It didn't feel right.

     We are harassed about keeping time spent off the phone in between calls to minimum of two minutes. It's this type of culture that causes reps to move on to the next call without resolving the problem on the current policy. I've received calls from livid members stating that this is the 3rd or 4th time they've called about the same problem.

    That's not a sign of good customer service.

    Advice to ManagementAdvice

    Get your proprieties straight. Treat your employees with respect. Maybe they won't be so miserable. Then they can do a better job at helping the members. Stop looking for the next buck to make off your current members, and focus on providing great service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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