Barclays Jobs & Careers

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30+ days ago

Senior Manager Digital Innovation

Barclays London, England

You'll work closely with Digital Office Technology teams to identify key areas for improvement, using your expertise to suggest effective solutions… Glassdoor

19 hrs ago

VP of Workforce Management-Barclaycard Germany Operations – new

Barclays Hamburg

Being an active member of Barclaycard Germany and the European leadership team, you will be working together with the Barclaycard Germany COO and the… Glassdoor

19 hrs ago

Head of Collections – new

Barclays Hamburg

As a member of the Barclaycard Germany COO Leadership Team and the Global Collections Executive Committee, as will be responsible for providing… Glassdoor

2 days ago

IB_RnA_Risk Generation BA_AVP – new

Barclays Pune

Skill: SQL ,Oracle,Excel,VBA; Exp: 2-7 years; Contribute to the Risk and Analytics (RnA) development team as a senior /lead BA.Implement Functional… Glassdoor

30+ days ago

Sales Manager

barclays bank Durban, NL +2 locations

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.Establishes sales objectives by… Glassdoor

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Barclays Group CEO Antony Jenkins
Antony Jenkins
203 Ratings
  1. 1 person found this helpful  

    It is a Mixed Bag.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Telephony in Liverpool, England
    Current Employee - Premier Telephony in Liverpool, England

    I have been working at Barclays full-time (more than an year)


    Met some great people on my team and some team leaders are lovely. You get some sort of community spirit in the contact centre.

    Benefits and salary are good for the job.

    Premier Telephony tends to be quiet for a phone job usually. It is not constant calls like Retail.

    Some career opportunities if you try.

    Company is trying to change and respect customer service over profit.


    Targets to promote digital options to 90 year old ladies.

    No communication between departments so letters end up getting sent out to customers about something and we do not know about it and sound thick when customers call to query it.

    Debit Card Fraud based in India - fraud should always be UK based.

    Some important telephony departments closing at 5pm which is unhelpful at 10pm.

    Branch telling customers to call when they can deal with an issue.

    Too much emphasis on statistics like call times and hold times.

    Senior management make decisions that the little people like us on the front line have to deal with.

    Advice to ManagementAdvice

    Continue to try and focus on the customer and not profit.

    Understand that some people want to ring up or go into branch to do a transfer and hate being badgered to go online.

    Negative Outlook
    No opinion of CEO

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