Barclays – London, England
You'll work closely with Digital Office Technology teams to identify key areas for improvement, using your expertise to suggest effective solutions… Glassdoor
Barclays – Hamburg
Being an active member of Barclaycard Germany and the European leadership team, you will be working together with the Barclaycard Germany COO and the… Glassdoor
Head of Collections – new
Barclays – Hamburg
As a member of the Barclaycard Germany COO Leadership Team and the Global Collections Executive Committee, as will be responsible for providing… Glassdoor
Barclays – Pune
Skill: SQL ,Oracle,Excel,VBA; Exp: 2-7 years; Contribute to the Risk and Analytics (RnA) development team as a senior /lead BA.Implement Functional… Glassdoor
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Barclays full-time (more than an year)Pros
Met some great people on my team and some team leaders are lovely. You get some sort of community spirit in the contact centre.
Benefits and salary are good for the job.
Premier Telephony tends to be quiet for a phone job usually. It is not constant calls like Retail.
Some career opportunities if you try.
Company is trying to change and respect customer service over profit.Cons
Targets to promote digital options to 90 year old ladies.
No communication between departments so letters end up getting sent out to customers about something and we do not know about it and sound thick when customers call to query it.
Debit Card Fraud based in India - fraud should always be UK based.
Some important telephony departments closing at 5pm which is unhelpful at 10pm.
Branch telling customers to call when they can deal with an issue.
Too much emphasis on statistics like call times and hold times.
Senior management make decisions that the little people like us on the front line have to deal with.Advice to ManagementAdvice
Continue to try and focus on the customer and not profit.
Understand that some people want to ring up or go into branch to do a transfer and hate being badgered to go online.RecommendsNegative OutlookNo opinion of CEO