Booking.com Jobs & Careers in Grand Rapids, MI


Show:  All Results Last 7 Days
21 days ago

Bilingual Customer Service Representative - Portuguese and English - Grand Rapid

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


13 days ago

Bilingual Customer Service Representative - Chinese and English

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


21 days ago

Bilingual Customer Service Representative - Spanish and English

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


13 days ago

Bilingual Customer Service Representative - German and English

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


29 days ago

Regional Manager, Credit Control

Booking.com Grand Rapids, MI

Due to the rapid and continuous growth of our organization we are looking for a Regional Manager in our Credit Control department based in our… Booking.com


23 days ago

Workforce Planner

Booking.com Grand Rapids, MI

The Workforce Planner aids in the staffing and scheduling of Customer Service Executives. This position assists in the processing of reports and… Booking.com


20 days ago

Customer Service Representative

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management support… Booking.com


29 days ago

Team Leader - Customer Service

Booking.com Grand Rapids, MI

include but are not limited to: • Train, assist, and mentor new employees in the department; • Provide team leadership to achieve identified… Booking.com


13 days ago

Bilingual Customer Service Representative - Russian and English

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


13 days ago

Bilingual Customer Service Representative - Italian and English

Booking.com Grand Rapids, MI

include but are not limited to: • Manage relationships with hotels by providing high levels of customer service and account management… Booking.com


Booking.com Reviews

239 Reviews
3.2
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
147 Ratings
  1. 14 people found this helpful  

    Tons of Promises - Zero Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI (US)
    Current Employee - Customer Service Executive in Grand Rapids, MI (US)

    I have been working at Booking.com full-time (more than an year)

    Pros

    -free annual trips to Amsterdam
    -networking with people from all over the globe
    -good and valuable trainings
    -good health benefits

    Cons

    -extremely low pay for the huge work load
    -constant changes, new procedures and ridiculous expectations almost daily
    -horrible, immature management
    -promises unfulfilled/misleading
    -practically no room for growth
    -micro managing from people who can't manage their own lives
    -jealousy and favortism
    -promotions only offered to the incompetent brown nosers

    Advice to ManagementAdvice

    -Quit micromanaging and changing everything on a daily basis.
    -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc.
    -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere.
    -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons.
    -Better yet, just QUIT and give other competent people the opportunity to turn things around.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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