Capita Jobs & Careers in Glasgow, Scotland


Show:  All Results Last 7 Days
11 days ago

Finance Professional

Capita Glasgow, Scotland

You should be at least part-qualified level (study will be provided if you are still studying) with good management accounting experience & strong… CareerBuilder


2 days ago

Internal Communications Manager – new

Capita Glasgow, Scotland

As the Internal Communications Manager, you will be responsible for creating content for all core internal communications for John Lewis employees at… CareerBuilder


10 days ago

Case Handler - Pensions - Redress Calculation - PRESS / RECAL

Capita Glasgow, Scotland

The Case Handler will be responsible for investigating, assessing and reaching a conclusion n customer claims. He / She will also perform accurate… CareerBuilder


11 days ago

Assistant Supervisor - Mechanical and Electrical works

Capita Glasgow, Scotland

* Maintain, daily activity records, and to support planner in producing an as built programme and comply with quality system requirements for record… CareerBuilder


16 days ago

Customer Service Administrator

Capita Life & Pensions Services Glasgow, Scotland

Our commitment to offering the best in customer service extends behind the scenes too. So keeping our processes running smoothly and making sure our… Reed.co.uk


16 days ago

Advice Complaint Handler

Capita Life & Pensions Services Glasgow, Scotland

The role holder will be required to investigate and resolve service complaints in line with client service level agreements. Key Accountabilities… Reed.co.uk


13 days ago

HR Operations Partner

Capita Group Glasgow, Scotland

of the HR Operations Partner: • Provide commercially focussed advice and support to Managers on all Employee Relations issues in line with… TotalJobs.co.uk


12 days ago

Case Handler – Pensions – Redress Calculation – P

Capita Glasgow, Scotland

The Case Handler will be responsible for investigating, assessing and reaching a conclusion n customer claims. He / She will also perform accurate… CV-Library.co.uk


28 days ago

Knowledge & Communications Manager

Capita Glasgow, Scotland

We are active in a wide range of sectors, markets and disciplines and the opportunities for you to develop your career are equally wide. We have more… CV-Library.co.uk


13 days ago

Operations Director

Capita Glasgow, Scotland

You will be accountable for the strategic direction and the day to day operational management of three large, successful contact centres in South… CV-Library.co.uk


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Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
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Capita Reviews

201 Reviews
2.5
201 Reviews
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Capita CEO Paul Pindar
Paul Pindar
63 Ratings
  1.  

    A multibillion corporation acting worse than a start up company (I work in the Capita John Lewis Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JLC Customer Advisor in Glasgow, Scotland
    Current Employee - JLC Customer Advisor in Glasgow, Scotland

    I have been working at Capita part-time (less than an year)

    Pros

    Ground level staff are friendly and there is a culture of solidarity
    Reasonable Pay
    Good pension potentials
    Central locations of employment

    Cons

    Complete abuse of the 'flexible' working arrangement - some members of staff haven't had a single weekend off in months.
    Management is terrible - who trained these people? We were without stationary for almost a month!
    Team leaders are still in training while staff are already working without a point of contact
    No appreciation felt towards staff from management
    No clear structure of command
    Terrible and antiquated IT systems unfit for purpose and leading to added pressure on staff
    Too much reliance on computerized scheduling systems for holidays
    Deducting time from staff for a few minutes late, but expecting staff to arrive 20 minutes early just to log in to systems!
    Some staff act more like school children than professional employees
    Far too strict towards use of personal devices during very quiet periods of work where no tasks are assigned
    Treating staff as drones rather than living people
    Floor Walkers seem more concentrated on chatting than actually assisting staff
    No training outside of initial 3 week period
    No internal mailing system to inform employees of changes made

    Advice to ManagementAdvice

    Go back to training before you dare question the actions of your staff! It doesn't matter if it's a new contract or not, this is year one business studies level requirements from you that are constantly failing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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