Continental Guest Services

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Continental Guest Services Reviews

29 Reviews
29 Reviews
Rating Trends

Recommend to a friend
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Arthur Goldan
4 Ratings
  • 1 person found this helpful  

    Poor Management Treatment of Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in New York, NY (US)
    Former Employee - Concierge in New York, NY (US)

    I worked at Continental Guest Services full-time (more than a year)


    Opportunities to work in different large and small Manhattan hotels, sometimes independently.
    Opportunities to understand the rhythm and pace of large and small hotels.


    Concierges earn a LOT of money for company selling very inflated Broadway tickets to hotel guests. Concierges receive ZERO in commission and are provided no incentives. Company does not encourage team building. Does not encourage concierges to attend Concierge Events thrown by venues for our information and perks.

    Advice to ManagementAdvice

    Provide commission to concierges above their base hourly rate. Allow concierges to receive direct perks from restaurants and establishments we send people to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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