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113 Reviews
113 Reviews
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Craig Boundy
4 Ratings
  1. 1 person found this helpful  

    If you can stay off the radar, you can probably eek out a pretty good career for a few years at Experian Consumer Direct

    • Comp & Benefits
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    • Senior Management
    • Culture & Values
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    Former Employee - Director in Costa Mesa, CA (US)
    Former Employee - Director in Costa Mesa, CA (US)

    I worked at Experian Americas full-time (more than 5 years)


    Flexible work schedule if you are part of any supervisory role. Challenging work environment. Great place to get your "feet wet" in a Fortune 500 company and learn the ins and outs of corporate politics.


    Lay offs were like clockwork at the end of every fiscal year (April). Vision and strategy of the company would COMPLETELY change direction based on mid year financial projections. This often meant the customer got the short end of the stick. Good ol boys club at Executive mgmt level with a huge amount of alpha females in all depts. who would not hesitate to backstab/sell out team members on their way up the ladder. Lot's of silos even though we were always told that they had been broken down. Taking time off was encouraged publicly but privately it was strongly "suggested" that you work from home/vacation or else your job might be deemed expendable. Very much a "what have you done for me lately" environment at times.

    Advice to ManagementAdvice

    Pick a strategy for the year and execute it faithfully. Stop focusing on the order funnel and really start improving the way you relate with customers to better retain them. Truly develop meaningful and innovative consumer solutions instead of re-hashing the same ol bait n switch methods on the credit membership programs.

    Doesn't Recommend
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