Forrester Research

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Show:  All Results Last 7 Days
24 days ago

Senior Analyst, Serving Customer Experience Professionals

Forrester Research London, England +2 locations

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


13 days ago

Account Manager

Forrester Research London, England +7 locations

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


9 days ago

Associate Account Manager

Forrester Research London, England +4 locations

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients… Forrester Research


26 days ago

Senior Analyst, Serving Security and Risk Professionals

Forrester Research London, England +5 locations

global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


18 days ago

Account Development Manager

Forrester Research London, England +2 locations

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


11 days ago

Senior Accounts Payable Specialist

Forrester Research London, England

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


28 days ago

Senior VP, Sales

Forrester Research London, England

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


24 days ago

Sales Development Specialist - Italy/Switzerland

Forrester Research London, England

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


10 days ago

Program Manager, Supporting All Roles

Forrester Research London, England

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


28 days ago

Principal Analyst, Serving Customer Experience Professionals

Forrester Research Singapore

A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face… Forrester Research


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Forrester Research Reviews

269 Reviews
3.6
269 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
206 Ratings
  1. 1 person found this helpful  

    Great company to work for but not without its challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    I have been working at Forrester Research full-time for more than 3 years

    Pros

    I started Forrester as a junior sales person and have been able to develop my professional skills to a more senior role and deep dive into the technology industry in a way which would be hard in other companies. There are some really good instances of collaboration across the company and I've been very lucky to work with some really smart and passionate people who represent the "Forrester" that is so well-reputed. With that as well - Forrester remains a fantastic name to be able to put on your CV - and for good reason.

    They've developed their UVP in the past 6 months meaning that they're able to move away from the direct comparison between Gartner and find their own footing - in the long term this is certainly the best move for them and it will be exciting to see the success that comes out of this.

    There is a good career path should you prove yourself - but you've certainly got to represent your own ability and take ownership for the work you do and the next stage you want to reach. Forrester has definitely got better in the past year at making the metrics that they consider for promotion clearer to their staff.

    There has also been an improvement in the culture of Forrester since hiring the new CSO. A shaky couple of years in terms of profit and staff retention, whilst never awful did create an uncertain atmosphere across regions. The new CSO has brought structure, drive and a fresh face to the way the company needs to go.

    Cons

    There is a poor and declining atmosphere in Europe. Whilst it's one thing to feel like the underdog, it's another thing to feel like the underachievers. This is a result of a combination of culture, leadership and investment. Europe hasn't been high performers for the past couple of years and so staff can feel like they're fighting a constant battle. There's also a lack of regional leadership which would help translate and implement some of the CSO's global imperatives.

    There also doesn't seem to be a recognition that Europe literally won't be able to compete with the US' growth figures if they have less resources - whether that be analyst coverage, data or consulting abilities. The communication of this back to senior management doesn't seem to be happening effectively.

    I mentioned in the pros section that collaboration is a real plus - which it is. However whilst it's present it isn't seen across the board - we are often told about the best practices, which is great in terms of inspiring us to all work like that, but there are fundamental flaws in collaboration between product and sales teams that are ignored. This means that often Forrester will stop themselves selling something because of poor communication or personalities getting in the way of taking a client-centric approach.

    Advice to ManagementAdvice

    Manage management messaging and culture in European offices to build trust and prevent further retention issues. Get closer to product and sales groups to understand more about what clients need and define how to best message Forrester's offering to drive sales.

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    Positive Outlook
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