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I worked at Phoenix House full-time (less than a year)Pros
The work is rewarding in the emotional sense, that you feel you are doing a good thing by trying to help the clients. Coworkers are very supportive and a good team environment. Tuition reimbursement although it is very hard to access.Cons
The pay is not competitive, upper management will not let you work overtime and promise raises that never come. I got changed without notice to the evening shift after working very hard to be on the morning shift. Rules change all the time and it is very hard to keep up.Advice to ManagementAdvice
More appreciation, listening to the staff.