Riverbed Technology

www.riverbed.com

Riverbed Technology Jobs & Careers in Bracknell, England


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30+ days ago

Human Resources Representative, EMEA

Riverbed Technologies Bracknell, England

Riverbed is seeking a Human Resources generalist with a strong background in HR systems, administration and process to support the HR Business… Riverbed Technologies


24 days ago

Customer Care Analyst

Riverbed Technologies Bracknell, England

Riverbed® is about changing the rules. Forget about how things work today – join us as we solve the problems of the future. Do you thrive on change… Riverbed Technologies


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Riverbed Technology Chairman, President, and CEO Jerry M. Kennelly
Jerry M. Kennelly
449 Ratings
  • 2 people found this helpful  

    Nice company - Management could do better

    • Comp & Benefits
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    • Senior Management
    • Culture & Values
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    Former Employee - Escalation Engineer in Bracknell, England
    Former Employee - Escalation Engineer in Bracknell, England

    I worked at Riverbed Technology

    Pros

    Nice working environment and very nice people (I worked in their UK Support Team). Good facilities. Salaries are okay but working as a "Level 3" Support Engineer can be horrible because of the lack of Level 1 or 2 tiers (much to my surprise after I had joined).

    Cons

    No triage of cases and lip-service to prioritisation degrades the customer service and debilitates the engineer! Some managers are truly open to suggestions and improvements but are almost always thwarted by upper-management. I did like working there but felt that I had no chance of progressing any further - I would have been a first-line support engineer for the rest of my life. What a great shame.

    Advice to ManagementAdvice

    Please employ someone to take some of the first-line cases. So-called "Level-3" engineers should not be abandoning cases where there are real problems to answer a call about a serial number or shipment. TAC engineers aren't switchboard operators!

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