SERENA Software
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SERENA Software Jobs & Careers

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30+ days ago

Sales Engineer

SERENA Software Hillsboro, OR

- 2+ years of experience working with the sales team as a technical advisor and product expert for products. - Must be able to perform… SERENA Software

13 days ago

Order Entry Coordinator

SERENA Software Hillsboro, OR

•Ensure purchase orders, contracts, and orders meet acceptance criteria and obtain approvals or missing data as required. •Manage product and… SERENA Software

27 days ago

Major Account Manager, PA/OH Territory

SERENA Software Cincinnati, OH; Harrisburg, PA

The Major Account Manager will be responsible for driving new license business with existing customers and new prospects. Will be responsible for… SERENA Software

29 days ago

Senior Product Manager, Solutions

SERENA Software Hillsboro, OR; San Mateo, CA

The Serena Software based in San Mateo, CA is seeking a Senior Product Manager to own and drive Serenas IT Service Management solution offerings… SERENA Software

30+ days ago

Major Account Manager

SERENA Software Austin, TX; Dallas, TX

The Major Account Manager will be responsible for driving new license business with existing customers and new prospects. Will be responsible for… SERENA Software

SERENA Software Reviews

122 Reviews
122 Reviews
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Greg Hughes
40 Ratings
  • 2 people found this helpful  

    Going downhill and rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager
    Former Employee - Senior Product Manager

    I worked at SERENA Software full-time (more than 8 years)


    There is a wealth of knowledge in the company and the majority of the staff are great people, with few exception.


    Unfortunately great employees don't make a great company! There are numerous issues plaguing Serena Software that I will outline below:

    1). Profitability numbers have been better year on year over the last couple of years, but this is only because operational costs are being cut which hinders ongoing software development, and capital expenditure grossly reduced. Closing off European and Australian entities without regard for employees.

    2). The whole Serena Culture is very clicky. If your not a friends with a VP in HR/Finance/IT then you can kiss goodbye to further career development. There has been no training budget for I don't know how long, despite empty promises.

    3). Software development is ran out of Kiev. With the current epidemic with Russia and Ukraine, its leave the whole software development teams at risk of either being relocated or made redundant as the crisis continues and uncertainty remains. Serena continue to downsize the development teams and remove products that are not selling. Whilst this is strategically a good move, again the employee suffers as Serena chops and changes its mind.

    4). Coming from a management position within the company, I can say first hand that communication is very poor. One manager may be told one thing, whilst another is kept completely in the dark. This can cause many issues amongst staff and setting expectations. Again if you're not in the right circles, you can be assured you'll only hear about things on the rumor mill.

    5). Having recently been bought out by another company, many cuts in hardware budgets, physical resources and development have ensued. This is to show bigger profitability at year end with little thought about how it affects employees, development and morale.

    6). The SaaS offerings are too little to late. Serena are very slow to adopt new technology, be it because of budget restrictions or lack of resources. Maybe if they did not get rid of key individuals, only to hire them back as contractors after they realize they made the wrong decision....maybe just maybe, they could push on and crack new ventures.

    Serena is a skeleton of what it once was. I once felt lucky to have the opportunity to work for Serena. This might of been true 8 years ago, but now its known to many as a place that can not be trusted, morale is very low amongst the staff, and changes that affect everyone are rarely communicated until the very last minute. In my years at Serena, I don't recall one year where there has not been redundancies, regardless of if the company makes a profit or loss.

    Serena does NOT value its employees and in my OPINION is NOT to be trusted.

    Advice to ManagementAdvice

    Advice to management? Would fall on deaf ears.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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